PPM Maturity Assessment

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of PPM Maturity Assessment

    The PPM Maturity Assessment accelerator evaluates your current Project Portfolio Management (PPM) processes and functional maturity within ServiceNow. It provides structured, prescriptive recommendations aimed at unlocking additional value from your PPM product. Designed for Impact customers, this assessment offers a clear snapshot of your maturity level along with targeted next steps to maximize your ServiceNow investment in PPM.

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    This accelerator is available exclusively for Impact Guided+ (Strategic Value add-on), Advanced, and Total Packages customers.

    Key Features

    • Kickoff Session: A 1.5-hour session to set expectations, define the depth of deliverables, clarify customer participation, and request necessary data.
    • Maturity Assessment Questionnaire: Key stakeholders independently complete a pre-built questionnaire to grade PPM process statements, identifying gaps and opportunities.
    • Questionnaire Results Analysis: The Impact Squad reviews and analyzes responses, compiles tailored recommendations and leading practices, and guides you on maximizing your PPM investment.
    • PPM Maturity Assessment Report: This detailed report includes a maturity score, the top five recommended but unadopted PPM features, additional initiatives or accelerators to consider, and a complete list of improvement recommendations.
    • Customer Readout Session: A 1.5-hour presentation of the assessment report, discussing results, recommendations, and a suggested implementation plan.
    • Follow-up Session: Up to 1 hour for questions, answers, and additional guidance on best practices.

    Customer Responsibilities

    • Assessment Participants: Complete the questionnaire by the agreed deadline and communicate any questions promptly.
    • Main Customer Contact/PMO: Acts as the primary liaison, ensures participant engagement, gathers participant lists, and sponsors the outputs.
    • Process Owner: Owns the PPM process being assessed.
    • Completion Timeline: Questionnaire completion is expected at least two weeks prior to the readout session.

    Important Notes

    This accelerator does not include a technical review of the PPM product, nor does ServiceNow take responsibility for implementing the assessment recommendations. The focus is on providing actionable insights and guidance to help you enhance your PPM maturity and realize greater value from ServiceNow.

    This accelerator assesses your current Project Portfolio Management (PPM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

    Accelerator Overview

    Project Portfolio Management (PPM) Maturity Assessment provides Impact customers with prescriptive recommendations based on a structured assessment conducted by key stakeholders within the customer’s business. By offering customers a snapshot of their current process maturity and targeted next-step recommendations, this accelerator helps maximize the value of their ServiceNow investment.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

    What You Get

    PPM Maturity Assessment Kickoff Session (up to 1.5 hours)
    • Set expectations on process and depth of deliverable
    • Communicate expectation for Customer participation
    • Request data and any other inputs
    Maturity Assessment Questionnaire
    Your assessment participants will each be asked to independently fill out a pre-built PPM Maturity Assessment Questionnaire that asks them to grade targeted statements to assess gaps and opportunities with your PPM product.
    Questionnaire Results Analysis (time determined by Impact Squad, as needed)
    Your Impact Squad will:
    • Review and analyze the questionnaire scores
    • Compile tailored recommendations and leading practices
    • Provide guidance that will help you understand how to best maximize your PPM product investment
    PPM Maturity Assessment report
    The assessment report is a result of the questionnaire and input from our PPM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for PPM
    • Additional initiatives or Impact accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 1.5 hours)
    • Deliver the PPM Maturity Assessment report
    • Review the PPM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up (up to 1 hour)
    • Opportunity for Questions and Answers related to the PPM Maturity Assessment
    • Provide additional guidance on leading practices as needed

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities  Required Recommended
    Assessment Participants These are the people within your organization that will be completing the assessment. Their responsibilities are:
    • Complete the assessment by the agreed deadline
    • Raise any questions or concerns as soon as possible
    		 ✓
    Main Customer Contact, PMO This individual is the primary contact for the duration of the engagement and carries out the following responsibilities:
    • Gathers and shares the list of Assessment Participants
    • Ensures completion of the assessment by the Assessment Participants
    • Provides sponsorship for outputs based on the recommendations
    		 ✓
    Process Owner Owns the process being assessed ✓

    Requested Information / Access

    We request that the PPM Maturity questionnaire is completed by the customer virtually a minimum of two weeks prior to the customer readout session.

    Exclusions

    • This Impact Accelerator does not include a technical review of PPM.

    • ServiceNow is not responsible for implementing the recommendations made based on the PPM Maturity Assessment.