--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # ServiceNow Governance # ServiceNow Governance {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Governance ServiceNow Governance provides Impact Customers with a structured framework to streamline decision-making for managing the ServiceNow AI Platform. It covers governance across strategic, portfolio, and technical domains to help organizations align their transformation vision, prioritize work effectively, and maintain the technical integrity of their ServiceNow implementation. This Accelerator guides customers through building governance boards and policies tailored to their needs. Show full answer Show less ## Key Features * **Introductory Customer Session:** Sets expectations on process, deliverables, and customer involvement while reviewing governance concepts across domains and gathering necessary data. * **Discovery Sessions:** Evaluate the existing governance model, including vision, strategy, demand management, and platform oversight; introduce leading practices; and propose actionable plans. * **Customer Workshops:** Interactive workshops focused on establishing governance boards for strategy, portfolio, and technical domains, plus integration among them. Each workshop includes educational content and hands-on activities to help design governance boards and policies. * **Governance Deliverables:** Includes workshop materials, action planning notes and templates, and draft governance models and processes for customer review. * **Follow-Up Customer Session:** Provides opportunities for Q\&A, governance structure simulations, and additional guidance on best practices. * **Package Availability:** This Accelerator is offered within Impact Guided+ (Strategic Value) and Total Packages. ## Customer Requirements Customers are expected to provide key resources and information, including: * **Executive Sponsor and Platform Owner:** Required leadership roles to steer strategic direction and platform accountability. * **Governance Documentation and Data:** Including organizational charts, vision and strategy roadmaps, business objectives, governance documents (charters, agendas), demand management processes, technical standards, architecture blueprints, and project backlogs. ## Important Considerations ServiceNow facilitates governance setup and provides frameworks but does not execute governance policies or processes on behalf of the customer. Active customer participation and ownership are essential for successful governance implementation. Guidance on building ServiceNow Governance boards and policies. ## Accelerator Overview {#servicenow-governance__section_cxd_nqq_dsb} ServiceNow Governance provides Impact Customers with a framework that streamlines the decision-making required to define how your organization should use and manage the ServiceNow AI Platform. This includes setting up governance across strategy, portfolio, and technical domains. This Impact Accelerator aims to assist Customers in driving their transformation vision, delivering the right work at the right time, and maintaining the technical integrity of their ServiceNow implementation. ## What You Get {#servicenow-governance__section_mwz_rw1_fsb} Introductory Customer Session : * Set expectations on process and depth of deliverable * Communicate expectation for Customer participation * Review educational material on ServiceNow governance across strategy, portfolio and technical domains * Request data and any other inputs from Customer {#servicenow-governance__ul_ot4_yqq_dsb} Discovery Sessions : * Assess current governance model across strategy, portfolio, and technical domains, including: * Customer's vision and strategy roadmap decisions * Customer's demand management * Customer's environment, platform, data, and development management {#servicenow-governance__ul_ttv_3hg_vvb} * Discuss leading practice content * Propose action plan items for Customer to execute {#servicenow-governance__ul_vld_brq_dsb} Customer Workshops : * Dedicated workshop(s) on setting up strategy governance and the executive steering board * Dedicated workshop(s) on setting up portfolio governance and the demand board * Dedicated workshop(s) on setting up technical governance and the technical governance board * Dedicated workshop(s) on how the three main domains of governance work together {#servicenow-governance__ul_cyj_phg_vvb} Note: Each workshop includes educational material and interactive activities that will help the Customer design their governance boards and ServiceNow Governance policies. Governance Deliverables : * Workshop slides * Action planning notes * Action planning templates * Draft designs for governance model \& processes {#servicenow-governance__ul_wns_dbt_zsb} Follow-Up Customer Session : * Opportunity for Q\&A related to governance deliverables * Opportunity to run through additional governance simulations to test the Customer's new governance structure * Provide additional guidance on leading practice {#servicenow-governance__ul_mmh_mbb_fsb} ## Package Availability {#servicenow-governance__id_gkx_s23_ljc} Note: This Accelerator is available for Impact Guided+ (Strategic Value), and Total Packages. ## Requested Customer Resources {#servicenow-governance__section_sw2_gx1_fsb} {#servicenow-governance__table_kh2_jrq_dsb__entry__2} | Customer Resource  | Responsibilities  | |-|-| | ServiceNow Executive Sponsor- Required | Primary strategic contact for ServiceNow. | | Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | [Table 1. Customer resource and responsibilities] {#servicenow-governance__table_kh2_jrq_dsb} ## Requested Information / Access {#servicenow-governance__section_s1y_hx1_fsb} Strategy Governance: : * Organization chart for consumers and delivery in the platform * Defined vision \& strategy for ServiceNow * Strategy roadmap and technical roadmap for ServiceNow * Documented OKRs, themes and epics * Business outcomes aligned to the platform * Business case or business case templates relating to the platform * IT governance documents relating to the platform * Steering board documents, for example * charters * board participants lists and roles * steering board agendas {#servicenow-governance__ul_jrr_j3g_vvb} {#servicenow-governance__ul_rtr_zhg_vvb} Portfolio Governance: : * Details of any enterprise-level demand forums * Any existing ServiceNow demand processes and forums- e.g.: process, intake forms, assessment scorecards, etc. * Existing Demand board documents, for example: charters, board participant lists, agendas * A view of any in-flight or upcoming platform demand including Project plans \& timelines * Organization chart- specifically aimed at highlighting where demand can originate * CoE Charter (if in place) * EA process workbook * Development methodology and process (agile and/or waterfall) * Demand scoring \& weighting criteria {#servicenow-governance__ul_ejx_c3g_vvb} Technical Governance: : * Technology governance documents (charters, agendas) - specifically * Any enterprise-wide technology governance which may need alignment with * Any enterprise-wide technology architecture standards to be observed * Any existing platform technical governance boards {#servicenow-governance__ul_lpj_y3g_vvb} * Architecture blueprint * Project backlog * IT strategic plan * Pain points, business drivers, and desired business outcomes {#servicenow-governance__ul_dpz_c3g_vvb} ## Exceptions {#servicenow-governance__section_xng_jx1_fsb} ServiceNow is not responsible for execution of the strategy governance policy or process.