--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # TuneUp Your AI Search # TuneUp Your AI Search {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of TuneUp Your AI Search The TuneUp Your AI Search Accelerator helps ServiceNow Impact customers enhance the performance and value of their AI Search capabilities. It offers an assessment of AI Search architecture, configuration, tuning, and analytics, along with prescriptive guidance to optimize search results and improve end-user experience. Show full answer Show less This Accelerator is available with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## Key Features * **AI Search Assessment:** Includes provisioning a temporary instance, updating the AI Search plugin, and evaluating current AI Search settings and performance. * **Customer Coaching Sessions:** Two sessions are offered---one up to 90 minutes covering architecture, tuning (including Synonym Dictionary and Query Rules), and analytics; a second optional session (up to 60 minutes) for Q\&A on AI Search performance. * **Prescriptive Guidance:** Provides actionable recommendations to optimize AI Search performance based on assessment findings. ## Customer Responsibilities Key roles expected to participate include: * **Platform Owner:** Oversees the ServiceNow platform strategy and governance. * **Virtual Agent Lead:** Subject matter expert for ITSM Virtual Agent. * **System Administrators:** Manage platform stability, maintenance, and support. * **Developers:** Develop code for the platform. * **Trusted Service Partners:** May attend coaching sessions to understand best practices and support ongoing optimization. ## Important Considerations * This Accelerator may not be available in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or for managed service providers except for internal use. * ServiceNow provides guidance and assessment but does not implement configuration changes on customer instances. This Accelerator provides guidance on fine-tuning artificial intelligent (AI) Search to optimize performance and value. ## Accelerator Overview {#tuneup-ai-search__section_stn_l2c_yxb} TuneUp Your AI Search Accelerator provides Impact customers with an assessment of AI Search performance and prescriptive guidance to optimize results and improve end-user experience. Included is an assessment of AI Search architecture and configuration, tuning AI Search, an overview of AI Search analytics, and prescriptive guidance on how to optimize performance. See [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) for additional information on AI Search. ## Package Availability {#tuneup-ai-search__id_ms1_gkh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What You Get {#tuneup-ai-search__section_ttn_l2c_yxb} AI Search Assessment : * Provisioning of a temporary instance * Updates to AI Search plugin * Assessment of current state of AI Search settings and performance {#tuneup-ai-search__ul_utn_l2c_yxb} Customer Coaching Session #1 (up to 90 minutes) : Customer provided 30 days of access to the temporary instance : Review of: * AI Search architecture and configuration leading practices * AI Search tuning (Synonym Dictionary and Query Rules) * Overview of AI Search analytics * Prescriptive guidance to optimize performance {#tuneup-ai-search__ul_vtn_l2c_yxb} Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes) : Opportunity for Questions and Answers related to AI Search performance ## Requested Customer Resources {#tuneup-ai-search__section_xtn_l2c_yxb} {#tuneup-ai-search__table_wqw_dyd_fsb__entry__4} | Customer Resource  | Responsibilities  | Required | Recommended | |-|-|:-:|:-:| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | Virtual Agent Lead | Subject matter expert responsible for ServiceNow ITSM Virtual Agent. | ✓ | | | System Administrator(s) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Developer(s) | Writes code for the ServiceNow platform. | ✓ | | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] {#tuneup-ai-search__table_wqw_dyd_fsb} ## Requested Information {#tuneup-ai-search__section_ztn_l2c_yxb} Please refer to the applicable Impact Accelerator Description available at  ## Exceptions {#tuneup-ai-search__section_a5n_l2c_yxb} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use). ServiceNow is not responsible for implementing any of the recommended configuration changes in Customer's sub-production or production instances.