--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # TuneUp Your Platform Analytics # TuneUp Your Platform Analytics {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of TuneUp Your Platform Analytics The TuneUp Your Platform Analytics Accelerator is designed to help ServiceNow Impact customers maintain and govern their Platform Analytics environment for optimal value. It provides an assessment of the current Platform Analytics setup and showcases advanced configuration capabilities, including Performance Analytics, Workspaces, and Usage Insights. The goal is to enhance insight into your analytics investment and share best practices for increasing adoption and utilization. Show full answer Show less ## Key Features * **Package Availability:** Available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. * **Session Preparation:** Provisioning of a temporary instance, Platform Analytics HealthScan analysis, and activation of Analytics Content Packs for ITSM, SAM, SPM, CSM, or HR applications. * **Customer Coaching Sessions:** * **Session #1 (up to 90 minutes):** Demonstration of Platform Analytics capabilities, setup guidance, custom metrics creation, advanced table and workspace walkthroughs, and maintenance best practices. * **Session #2 (optional, up to 60 minutes):** Q\&A session based on customer requests. * **Access Duration:** Thirty days access to the temporary instance post-engagement. * **Customer Responsibilities:** Engagement requires involvement from platform owners, system administrators, reporting leads, and recommended participation from process/service owners, developers, process leads, service managers, and trusted service partners. * **Restrictions:** Not available in certain regulated environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or for self-hosted customers. ServiceNow does not implement recommendations directly on customer instances. ## Practical Benefits By engaging with this Accelerator, ServiceNow customers can expect to: * Gain a clear understanding of their Platform Analytics health and configuration. * Receive expert guidance on advanced analytics features to better tailor reporting and insights. * Learn best practices for ongoing maintenance and governance to sustain analytics performance and adoption. * Leverage temporary access to a configured instance for hands-on experience and experimentation. The TuneUp Your Platform Analytics Accelerator provides guidance on maintaining and governing Platform Analytics health to optimize value. ## Accelerator overview {#tuneup-platform-analytics__section_pn5_kxd_fsb} TuneUp Your Platform Analytics provides Impact customers with an assessment of their current Platform Analytics implementation. This offering includes an applied demonstration of the capabilities of advanced Platform Analytics configuration, including Performance Analytics, Workspaces, and Usage Insights. We aim to assist you in obtaining better insight into your Platform Analytics investment and provide leading practices on how to best increase adoption and utilization. ## Package Availability {#tuneup-platform-analytics__id_mxy_gmh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What you get {#tuneup-platform-analytics__section_qn5_kxd_fsb} Session Preparation : * Provisioning of a temporary instance * Platform Analytics HealthScan analysis * Activation and configuration of Platform Analytics Content Packs for one of the selected applications, ITSM, SAM, SPM, CSM, or HR {#tuneup-platform-analytics__ul_g24_rxd_fsb} Customer Coaching Session #1 (up to 90 min) : Includes the following: * Overview and demonstrate Platform Analytics * Set up Platform Analytics for success: * Review comparisons to the base system implementation * Create custom metrics and jobs {#tuneup-platform-analytics__ul_hs1_hsy_tzb} * Walk through the following: * Advanced table and Platform Analytics * Workspace and Usage Insights capabilities {#tuneup-platform-analytics__ul_b25_3sy_tzb} * Discuss housekeeping and maintenance leading practices * Thirty days of access granted to the temporary instance {#tuneup-platform-analytics__ul_elz_5xd_fsb} Customer Coaching Session #2 (Optional upon Customer request -- up to 60 min) : Opportunity for Q\&A related to Platform Analytics ## Requested customer resources {#tuneup-platform-analytics__section_x4x_2p2_qrb} {#tuneup-platform-analytics__table_wqw_dyd_fsb__entry__2} | Customer Resource  | Responsibilities  | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | Reporting Lead(s) (Required) | Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. | | Process/Service Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. | | Developer(s) (Recommended) | Writes code for the ServiceNow platform. | | Process Lead(s) (Recommended) | Subject matter expert responsible for managing the applicable process. | | Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. | | Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [Table 1. Customer resource and responsibilities] {#tuneup-platform-analytics__table_wqw_dyd_fsb} ## Requested information / access {#tuneup-platform-analytics__id_x22_mqx_tzb} Refer to the applicable Impact Accelerator description available at ## Exceptions {#tuneup-platform-analytics__section_sn5_kxd_fsb} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments. ServiceNow resources are not responsible for implementing Platform Analytics recommendations on Customer's sub-production or production instances.