---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# TuneUp Your Configuration Management Database

# TuneUp Your Configuration Management Database {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This Accelerator analyzes common problem areas in the Configuration Management Database (CMDB) and recommends ways to improve CMDB health.

## Accelerator overview {#tuneup-your-cmdb__section_v1f_vzd_fsb}

TuneUp Your CMDB provides Impact customers with an analysis of common CMDB problem areas, along with recommendations for addressing those findings. It also includes a guided walkthrough of AI
capabilities that can help customers manage and maintain their CMDB. Together, these components provide insight into CMDB health and leading practices, helping customers improve the effectiveness of their data foundation.

## Package Availability {#tuneup-your-cmdb__id_wwh_kkh_ljc}

Note:  
This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable ServiceNow
Impact Package and Accelerator descriptions available at <https://www.servicenow.com/legal/servicenow-impact.html>.

## What you get {#tuneup-your-cmdb__section_w1f_vzd_fsb}

CMDB assessment
:   The Technical Accelerator Consultant:

    * Provisions a temporary instance
    * Conducts the CMDB assessment using ServiceNow HealthScan
    {#tuneup-your-cmdb__ul_gjv_t1q_qkc}

Customer coaching session #1 (up to 1.5 hours)

:   Review of:

    * Temporary instance
    * CMDB scorecard
    * Problem or deficient areas
    * Recommended actions to remediate
    {#tuneup-your-cmdb__ul_v3k_c12_fsb}

Customer coaching session #2 (optional on customer request, up to 1 hour)
:
    * Opportunity for Q\&A related to CMDB findings
    * Additional guidance on leading practices and the CMDB scorecard
    {#tuneup-your-cmdb__ul_sqb_f12_fsb}

Outputs
:
    * 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    * Copy of the coaching session deck
    {#tuneup-your-cmdb__ul_rxn_fbq_qkc}

## Requested customer resources {#tuneup-your-cmdb__section_x4x_2p2_qrb}

{#tuneup-your-cmdb__table_gg4_g12_fsb__entry__2}

| Customer resource | Responsibilities |
|-|-|
| CMDB Lead / Configuration Manager - Required | Acts as the subject matter expert responsible for maintaining the CMDB |
| System Administrator(s) - Recommended | Maintains the stability and usability of the ServiceNow platform by performing application maintenance and managing support for cases related to ServiceNow applications. Contributes to ServiceNow software releases by delivering configuration tasks and features. |
| Enterprise Architect(s) - Recommended | Provides a holistic view of the organization's strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards. |
| Developer(s) - Recommended | Writes code for the ServiceNow platform. |
[Table 1. Customer resource and responsibilities]

{#tuneup-your-cmdb__table_gg4_g12_fsb}

## Requested Information/Access {#tuneup-your-cmdb__id_lpd_cbq_qkc}

Note:  
Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions {#tuneup-your-cmdb__id_y4j_1bq_qkc}

ServiceNow is not responsible for implementing recommendations on Customer's sub-production or production instances.