Setup for the Impact Delivery Instance

The Impact Delivery Instance is delivered to you with minimal technical configuration required. Many of the setup steps involve planning within your organization and with your Impact Squad.

Impact Delivery Instance migration

Download Impact from the ServiceNow store to take advantage of the latest features directly in your instance- including new Platform Health tools! Refer to Install Impact for installation steps.

Note:

The Impact Delivery Instance, [impact.servicenow.com] won't include new features.

1. Access is enabled by your Impact squad who sends the Platform Owner a specific URL to log in to your Impact Delivery Instance portal.
2. In order to access various levels of IDI, a role must be assigned to you. Your Impact Administrator assigns the appropriate roles to you. See Impact Delivery Instance roles for additional information.
3. The value journey lifecycle starts with the creation of the value blueprint, which captures your business objectives, which are high-level goals tied to measurable outcomes that help illustrate value over time. Work with your Impact Squad and refer to Value management to get started.

1. Manage Impact Delivery Instance users
   Impact Delivery Instance (IDI) admins can create, view, and manage their users.
2. Impact Delivery Instance roles
   IDI offers roles to fit your business needs. When you log in to IDI, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.