---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Create user stories and tasks for Scan Engine

# Create user stories and tasks for Scan Engine {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
You can generate user stories from open or resolved findings to facilitate the resolution of technical debt.

## Before you begin

Role required: admin  
Note:  
The Scan Engine integrates with Agile project management tools, including Jira, Azure DevOps, and ServiceNow Agile development. For information on configuring integration properties to automatically create work items from findings, refer to [User story integration](https://www.servicenow.com/docs/QBCS3RB3C09UVcigbHwG0A "The User story integration creates agile tasks and stories directly from Scan Engine finding records in ServiceNow, Jira, Azure DevOps, or any external system.").

## Procedure

1. Navigate to ALLImpactPlatform Health, and then select one of the following:
   * Open Findings
   * Resolved Findings

   {#creating-user-stories-tasks-scan-engine__choices_dzc_b5k_hhc}  
   Create tasks from Open Findings to track remediation work. Create tasks from Resolved Findings when you've already fixed issues, but want to document the work in your project management system retroactively.
2. To open the record of the finding you want to generate a story or task from, select its Short Description.
3. On the finding record, select Create Task in the form header or from the Related Links.  
   The dialog displays integration-specific fields. For Jira, these are Organization, Project, and Issue Type. For Azure DevOps, they are Organization, Project, and Work Item Type. These values are populated from your integration configuration.
4. Select Submit.  
   A work item is created in the configured destination, either Jira, Azure DevOps, or ServiceNow Agile Development (stories/tasks tables). A reference link is stored on the finding record.
5. Create from multiple findings, in the Open Findings or Resolved Findings window, select the findings that you want to create a story or task for, and then select Create Task.  
   Ensure that all the findings you select are appropriate for the same project. The system processes bulk requests asynchronously for large selections.

If user story or task creation fails, validate the following:
:
    * Your integration credentials are valid
    * The target project exists and is accessible
    * All required fields are configured.
    {#creating-user-stories-tasks-scan-engine__ul_bkl_nhh_khc}

The create task button is missing:
:
    * Assign the `sn_se.scan_engine_admin` role to users who need to assign tasks or create user stories in Scan Engine. Alternatively, update the WRITE ACL on `sn_se_finding` to include `sn_se.scan_engine_user` if broader write access is acceptable.
    * As an admin, configure User Story Integration in AllImpactConfigurationScan EngineProperties by setting the required fields for your integration type (e.g., `user_story_table` for ServiceNow, or the relevant fields for Jira/Azure).
    * For ServiceNow integration, ensure a `sn_se_my_sn_instances` record exists with `environment=Production` and valid credentials; otherwise, task creation will silently fail.

    {#creating-user-stories-tasks-scan-engine__ul_yc1_qfg_tkc}

    Once these steps are completed, the Resolution tab fields will be available and the Create Task button will function as expected.

You can view your created tasks through the External References related list on the finding record.
**Related concepts**   

* [User story integration](https://www.servicenow.com/docs/QBCS3RB3C09UVcigbHwG0A "The User story integration creates agile tasks and stories directly from Scan Engine finding records in ServiceNow, Jira, Azure DevOps, or any external system.")

*[\>]: and then