---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Impact Value Management Data Collection Content Pack for Customer Service Management

# Impact Value Management Data Collection Content Pack for Customer Service Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install and configure the Data Collection Content Pack for Customer Service Management.  
Important:  
You should test system configuration changes in a sub-production environment before you deploy them into production.

Perform the steps in the following order:

1. [Install the Data Collection Pack for Customer Service Management](https://www.servicenow.com/docs/RAMFVJBNrJCroFbLWbfZGQ "To enable the Data Collection Pack, you must install dependent plugins and activate Data Collection jobs.")
2. [Configure Data Collection for Customer Service Management](https://www.servicenow.com/docs/xZtPLoQSYziIzNr7W2BiCw "Configure Data Collection for Customer Service Management.")
3. [Activate Data Collection for Customer Service Management](https://www.servicenow.com/docs/T2E0DpFFzXPbv1Jk6G6jTg "Activate the Data Collection Pack for Customer Service Management after you enable and configure it.")
4. [Review Customer Service Management artifacts](https://www.servicenow.com/docs/Ff6A8LpZJnfBU6iGgHqfUQ "The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.")

{#data-collection-csm__ol_kyv_21c_tdc}

You can also modify the configuration at any point, and maintain customizations when you are ready to upgrade. For more information, see [Modifying the Data Collection configuration](https://www.servicenow.com/docs/FGgGmr40TuASrR8NMLx1Cg "You can make changes to the Data Collection configuration to align with your organization's needs.") and [Upgrading the Data Collection Content Pack](https://www.servicenow.com/docs/NbZloLSGV9iYCI6~Pr6siA "When you upgrade the Data Collection Content Pack, you must account for any customizations you've made.").
* **[Install the Data Collection Pack for Customer Service Management](https://www.servicenow.com/docs/RAMFVJBNrJCroFbLWbfZGQ)**   
  To enable the Data Collection Pack, you must install dependent plugins and activate Data Collection jobs.
* **[Configure Data Collection for Customer Service Management](https://www.servicenow.com/docs/xZtPLoQSYziIzNr7W2BiCw)**   
  Configure Data Collection for Customer Service Management.
* **[Activate Data Collection for Customer Service Management](https://www.servicenow.com/docs/T2E0DpFFzXPbv1Jk6G6jTg)**   
  Activate the Data Collection Pack for Customer Service Management after you enable and configure it.
* **[Review Customer Service Management artifacts](https://www.servicenow.com/docs/Ff6A8LpZJnfBU6iGgHqfUQ)**   
  The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.