--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Enable data collection for Value Management # Enable data collection for Value Management {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Enable data collection for Value Management The Impact Value Management Data Collection apps streamline the collection, tracking, and analysis of value metrics using Performance Analytics (PA) within ServiceNow. These apps are embedded in the Impact package available on a user's own instance, eliminating the need for separate downloads. By utilizing predefined PA data definitions, they enable automated and accurate data gathering to support value management activities, enhancing decision-making and visibility into performance trends. Show full answer Show less ## Key Features * **Automated Data Collection:** Automatically collects essential data to set value baselines, targets, conduct outcome performance reviews, and generate value reports. * **Improved Data Accuracy:** Uses predefined PA data definitions to ensure reliable and high-quality data. * **Seamless Integration:** Data collection apps are included in the Impact package, removing the need for manual downloads or content pack installations. * **Enhanced Visibility:** Provides real-time insights into key performance trends to facilitate outcome tracking and informed decision-making. * **Data Synchronization:** Syncs data bidirectionally between the ServiceNow Impact store application and the Impact delivery instance (IDI) via Service Bridge technology, ensuring consistent and up-to-date information. ## Practical Use and Implementation ServiceNow customers can start by installing the relevant Data Collection Content Pack for their product area, such as APM, CSM, SAM, ITSM, ITOM, SecOps, HR, and others. Dependent plugins must also be installed to enable full functionality. Customers can modify the data collection configuration to align with their organizational needs and should consider customizations during upgrades of the Content Packs. Service Bridge integration ensures secure and efficient data synchronization, supporting seamless information flow between instances. ## Next Steps * Install and configure the Impact Value Management Data Collection Content Pack relevant to your ServiceNow product area. * Install dependent plugins required by the Data Collection apps. * Customize data collection settings as needed to meet your value management objectives. * Maintain synchronization between instances using Service Bridge and manual registration where necessary. * Plan for upgrades carefully, accounting for any custom changes made to configurations. The Impact Value Management Data Collection apps are designed to simplify and optimize the value metrics data collection process using Performance Analytics (PA). These applications enable you to efficiently gather, track, and analyze critical success metrics, ensuring data-driven decision-making and improved visibility into key performance trends. The Impact Value Management data collection apps are available in the ServiceNow Impact Store Application. These apps are accessible directly on a user's own instance as part of the Impact package, eliminating the need for separate downloads from the store or individual content packs. By leveraging predefined data definitions within Performance Analytics (PA), customers can automatically collect essential data for value metrics. This streamlined approach enhances the accuracy and efficiency of data collection for value measurement, providing a seamless experience and improving both customer satisfaction and product evaluation in the value management within Impact. Impact Value Management data collection apps are delivered by the Impact squad with a detailed overview of the Report configuration options and potential implementation recommendations for collecting the data required for your objectives and outcomes, outcome performance report, and value reports that are part of the Impact program. ## Key benefits {#data-collection-toolkit__section_w2z_hhk_tdc} * Automated data collection: Automatically gathers essential data to support Value management activities, including: * Setting value baselines and targets * Conducting outcome performance reviews * Generating value reports {#data-collection-toolkit__ul_aqt_yvl_k2c} * Improved data accuracy: Leverages predefined Performance Analytics (PA) data definitions to ensure high-quality, reliable data. * Seamless integration: Removes the need for manual downloads or individual content pack installations as data collection apps are embedded within the Impact package. * Enhanced visibility: Provides real-time insights into performance trends, facilitating better decision-making and outcome tracking. * Data Sync to Impact Provider: Syncs the data collected via Data Collection jobs bidirectionally between the ServiceNow Impact store application and the Impact delivery instance (IDI), ensuring consistent and up-to-date information. Service Bridge Integration is the core technology enabling data synchronization between instances. It securely and efficiently handles data payloads, allowing real-time data synchronization to ensure seamless information flow. For more information, see: * [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&version=australia&pubname=australia-service-exchange&ft:locale=en-US) * [Use manual registration to establish the connection to the provider instance](https://www.servicenow.com/docs/LOlAA6WFgz_ZGk4LyG6avg "The named contact administrator will establish a secure connection to the Impact Delivery Instance (provider instance) to transmit data with the Impact Store Application.") {#data-collection-toolkit__ul_gqt_yvl_k2c} {#data-collection-toolkit__ul_zpt_yvl_k2c} ## Get started {#data-collection-toolkit__section_mg3_q3k_tdc} Get started with the Data Collection Content Pack for your respective product: * [Impact Value Management Data Collection for APM](https://www.servicenow.com/docs/dPqsfsU3nEun2F267wBD5Q "Install and configure the Data Collection Content Pack for APM.") * [Impact Value Management Data Collection Content Pack for App Engine](https://www.servicenow.com/docs/Z08~40fTQ5hED4zZy73MOw "Install and configure the Data Collection Content Pack for App Engine.") * [Impact Value Management Data Collection Content Pack for CSM](https://www.servicenow.com/docs/HLpx2wUsgXGFDL3ik0CMLA "Install and configure the Data Collection Content Pack for CSM.") * [Impact Value Management Data Collection Content Pack for SAM](https://www.servicenow.com/docs/UqaF7mRdt5qadBalx2i01w "Install and configure the Data Collection Content Pack for SAM.") * [Impact Value Management Data Collection Content Pack for HAM](https://www.servicenow.com/docs/6Rc1eniXUs~tpQSHh3lMuw "Install and configure the Data Collection Content Pack for HAM.") * [Impact Value Management Data Collection Content Pack for ITSM](https://www.servicenow.com/docs/fBOC31LvhkoOOXCxf1edJw "Install and configure the Data Collection Content Pack for ITSM.") * [Impact Value Management Data Collection Content Pack for ITOM](https://www.servicenow.com/docs/gwxDCiYr_KdrXMoR3TEONw "Install and configure the Data Collection Content Pack for ITOM.") * [Impact Value Management Data Collection Content Pack for HR](https://www.servicenow.com/docs/KJAFTC1EbwANlr9rfGOaJQ "Install and configure the HR Data Collection Content Pack.") * [Impact Value Management Data Collection Content Pack for SecOps](https://www.servicenow.com/docs/dyZLQ2xWPO6gDwMlyCwnBA "Install and configure the Data Collection Content Pack for SecOps.") * [Impact Value Management Data Collection Content Pack for SPM](https://www.servicenow.com/docs/SIgVcfSWZjXYBe1MI_2BGg "Install and configure the Data Collection Content Pack for SPM.") * [Impact Value Management Data Collection Content Pack for IRM](https://www.servicenow.com/docs/GvFIAsXQ1B4uDPym9Y4wTw "Install and configure the Data Collection Content Pack for IRM.") {#data-collection-toolkit__ul_dwg_2bv_sdc} * **[Install Impact Value Management Data Collection Content Pack Apps dependent plugins](https://www.servicenow.com/docs/Q6hIgJPdYLJKtKM815hrQA)** Install the dependent plugins for Impact Value Management Data Collection Content Pack apps * **[Modifying the Data Collection configuration](https://www.servicenow.com/docs/rpBdyl4uHrHS4dPjSf878g)** You can make changes to the Data Collection configuration to align with your organization's needs. * **[Upgrading the Data Collection Content Pack](https://www.servicenow.com/docs/iYvMqNJCeH8JKOBGPGurCQ)** When you upgrade the Data Collection Content Pack, you must account for any customizations you've made. * **[Impact Value Management Data Collection for APM](https://www.servicenow.com/docs/dPqsfsU3nEun2F267wBD5Q)** Install and configure the Data Collection Content Pack for APM. * **[Impact Value Management Data Collection Content Pack for App Engine](https://www.servicenow.com/docs/Z08~40fTQ5hED4zZy73MOw)** Install and configure the Data Collection Content Pack for App Engine. * **[Impact Value Management Data Collection Content Pack for CSM](https://www.servicenow.com/docs/HLpx2wUsgXGFDL3ik0CMLA)** Install and configure the Data Collection Content Pack for CSM. * **[Impact Value Management Data Collection Content Pack for SAM](https://www.servicenow.com/docs/UqaF7mRdt5qadBalx2i01w)** Install and configure the Data Collection Content Pack for SAM. * **[Impact Value Management Data Collection Content Pack for HAM](https://www.servicenow.com/docs/6Rc1eniXUs~tpQSHh3lMuw)** Install and configure the Data Collection Content Pack for HAM. * **[Impact Value Management Data Collection Content Pack for ITSM](https://www.servicenow.com/docs/fBOC31LvhkoOOXCxf1edJw)** Install and configure the Data Collection Content Pack for ITSM. * **[Impact Value Management Data Collection Content Pack for ITOM](https://www.servicenow.com/docs/gwxDCiYr_KdrXMoR3TEONw)** Install and configure the Data Collection Content Pack for ITOM. * **[Impact Value Management Data Collection Content Pack for HR](https://www.servicenow.com/docs/KJAFTC1EbwANlr9rfGOaJQ)** Install and configure the HR Data Collection Content Pack. * **[Impact Value Management Data Collection Content Pack for SecOps](https://www.servicenow.com/docs/dyZLQ2xWPO6gDwMlyCwnBA)** Install and configure the Data Collection Content Pack for SecOps. * **[Impact Value Management Data Collection Content Pack for SPM](https://www.servicenow.com/docs/SIgVcfSWZjXYBe1MI_2BGg)** Install and configure the Data Collection Content Pack for SPM. * **[Impact Value Management Data Collection Content Pack for IRM](https://www.servicenow.com/docs/GvFIAsXQ1B4uDPym9Y4wTw)** Install and configure the Data Collection Content Pack for IRM. **Previous topic:** [Activate Now Assist Skills for Impact](https://www.servicenow.com/docs/7QzsY4coou_1UYHesw3fzA "Activate the Now Assist skill before you can use the generative AI capabilities for Impact.") **Next topic:** [Install Impact Value Management Data Collection Content Pack Apps dependent plugins](https://www.servicenow.com/docs/Q6hIgJPdYLJKtKM815hrQA "Install the dependent plugins for Impact Value Management Data Collection Content Pack apps")