--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Enable data collection for Value Management # Enable data collection for Value Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Enable data collection for Value Management The Impact Value Management Data Collection apps in ServiceNow streamline the process of gathering and analyzing value metrics through Performance Analytics (PA). These apps are integrated within the Impact package on user instances, removing the need for separate downloads. They enable automatic, accurate data collection to support value measurement, improve customer satisfaction, and enhance product evaluation within the Impact program. Show full answer Show less ## Key Features * **Automated Data Collection:** Automatically collects essential data for setting value baselines, targets, outcome performance reviews, and generating value reports. * **Improved Data Accuracy:** Uses predefined PA data definitions to ensure reliable and high-quality data. * **Seamless Integration:** Embedded within the Impact package, eliminating manual downloads or content pack installations. * **Enhanced Visibility:** Provides real-time insights into performance trends to support data-driven decision-making and outcome tracking. * **Data Synchronization:** Bidirectional syncing between the Impact store application and the Impact delivery instance (IDI) via Service Bridge technology ensures consistent, up-to-date information. ## Implementation and Configuration Customers can tailor Data Collection configurations to fit organizational needs and must consider customizations during upgrades of the Data Collection Content Pack. Specific Data Collection Content Packs are available for various ServiceNow products including: * Enterprise Architecture * App Engine * Customer Service Management * IT Asset Management * IT Service Management * IT Operations Management * HR Service Delivery * Security Operations * Strategic Portfolio Management * Governance, Risk, and Compliance Installation and configuration instructions are provided for each specific product pack, alongside guidance for installing dependent plugins required by the Data Collection Content Pack apps. ## Getting Started Begin by installing the appropriate Data Collection Content Pack for your product area. Establish connections using manual registration for data synchronization, leveraging Service Exchange and Service Bridge technologies to maintain secure, real-time data flow between instances. The Impact Value Management Data Collection apps are designed to simplify and optimize the value metrics data collection process using Performance Analytics (PA). These applications enable you to efficiently gather, track, and analyze critical success metrics, ensuring data-driven decision-making and improved visibility into key performance trends. The Impact Value Management data collection apps are available in the ServiceNow Impact Store Application. These apps are accessible directly on a user's own instance as part of the Impact package, eliminating the need for separate downloads from the store or individual content packs. By leveraging predefined data definitions within Performance Analytics (PA), customers can automatically collect essential data for value metrics. This streamlined approach enhances the accuracy and efficiency of data collection for value measurement, providing a seamless experience and improving both customer satisfaction and product evaluation in the value management within Impact. Impact Value Management data collection apps are delivered by the Impact squad with a detailed overview of the Report configuration options and potential implementation recommendations for collecting the data required for your objectives and outcomes, outcome performance report, and value reports that are part of the Impact program. ## Key benefits {#data-collection-toolkit__section_w2z_hhk_tdc} * Automated data collection: Automatically gathers essential data to support Value management activities, including: * Setting value baselines and targets * Conducting outcome performance reviews * Generating value reports {#data-collection-toolkit__ul_aqt_yvl_k2c} * Improved data accuracy: Leverages predefined Performance Analytics (PA) data definitions to ensure high-quality, reliable data. * Seamless integration: Removes the need for manual downloads or individual content pack installations as data collection apps are embedded within the Impact package. * Enhanced visibility: Provides real-time insights into performance trends, facilitating better decision-making and outcome tracking. * Data Sync to Impact Provider: Syncs the data collected via Data Collection jobs bidirectionally between the ServiceNow Impact store application and the Impact delivery instance (IDI), ensuring consistent and up-to-date information. Service Bridge Integration is the core technology enabling data synchronization between instances. It securely and efficiently handles data payloads, allowing real-time data synchronization to ensure seamless information flow. For more information, see: * [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&version=brazil&pubname=brazil-service-exchange&ft:locale=en-US) * [Use manual registration to establish the connection to the provider instance](https://www.servicenow.com/docs/9P44614Wc0HHxxNrX4fw~w "The named contact administrator will establish a secure connection to the Impact Delivery Instance (provider instance) to transmit data with the Impact Store Application.") {#data-collection-toolkit__ul_gqt_yvl_k2c} {#data-collection-toolkit__ul_zpt_yvl_k2c} ## Get started {#data-collection-toolkit__section_mg3_q3k_tdc} Get started with the Data Collection Content Pack for your respective product: * [Impact Value Management Data Collection for Enterprise Architecture](https://www.servicenow.com/docs/NzaYR9vb_n2uygzo1Npy9w "Install and configure the Data Collection Content Pack for APM.") * [Impact Value Management Data Collection Content Pack for App Engine](https://www.servicenow.com/docs/ObIckUgftIjGu7f5SDgmtA "Install and configure the Data Collection Content Pack for App Engine.") * [Impact Value Management Data Collection Content Pack for Customer Service Management](https://www.servicenow.com/docs/JyZNRcrlLat9~lCwISvsNQ "Install and configure the Data Collection Content Pack for Customer Service Management.") * [Impact Value Management Data Collection Content Pack for IT Asset Management](https://www.servicenow.com/docs/WA_JOc2pz32hrUuGBpPwgg "Install and configure the Data Collection Content Pack for SAM.") * * [Impact Value Management Data Collection Content Pack for IT Service Management](https://www.servicenow.com/docs/IOT4sCgRHG8qUbyKcW8xKQ "Install and configure the Data Collection Content Pack for IT Service Management.") * [Impact Value Management Data Collection Content Pack for IT Operations Management](https://www.servicenow.com/docs/iHST0iSlOiNOxuXAaoJq2g "Install and configure the Data Collection Content Pack for IT Operations Management.") * [Impact Value Management Data Collection Content Pack for HR Service Delivery](https://www.servicenow.com/docs/n~XlpnFIOoLKiWKyWiZ4ug "Install and configure the HR Service Delivery Data Collection Content Pack.") * [Impact Value Management Data Collection Content Pack for Security Operations](https://www.servicenow.com/docs/_DZk7VnCpxNKwElPkIz4Rg "Install and configure the Data Collection Content Pack for Security Operations.") * [Impact Value Management Data Collection Content Pack for Strategic Portfolio Management](https://www.servicenow.com/docs/BLpROwie9AUqughv0yOAhg "Install and configure the Data Collection Content Pack for SPM.") * [Impact Value Management Data Collection Content Pack for Governance, Risk, and Compliance](https://www.servicenow.com/docs/Nu1565NiMiBKhRJoYUgHpQ "Install and configure the Data Collection Content Pack for IRM.") {#data-collection-toolkit__ul_dwg_2bv_sdc} * **[Install Impact Value Management Data Collection Content Pack Apps dependent plugins](https://www.servicenow.com/docs/FXvl8f7up2d1iS4pmbwEuw)** Install the dependent plugins for Impact Value Management Data Collection Content Pack apps * **[Modifying the Data Collection configuration](https://www.servicenow.com/docs/FGgGmr40TuASrR8NMLx1Cg)** You can make changes to the Data Collection configuration to align with your organization's needs. * **[Upgrading the Data Collection Content Pack](https://www.servicenow.com/docs/NbZloLSGV9iYCI6~Pr6siA)** When you upgrade the Data Collection Content Pack, you must account for any customizations you've made. * **[Impact Value Management Data Collection for Enterprise Architecture](https://www.servicenow.com/docs/NzaYR9vb_n2uygzo1Npy9w)** Install and configure the Data Collection Content Pack for APM. * **[Impact Value Management Data Collection Content Pack for App Engine](https://www.servicenow.com/docs/ObIckUgftIjGu7f5SDgmtA)** Install and configure the Data Collection Content Pack for App Engine. * **[Impact Value Management Data Collection Content Pack for Customer Service Management](https://www.servicenow.com/docs/JyZNRcrlLat9~lCwISvsNQ)** Install and configure the Data Collection Content Pack for Customer Service Management. * **[Impact Value Management Data Collection Content Pack for IT Asset Management](https://www.servicenow.com/docs/WA_JOc2pz32hrUuGBpPwgg)** Install and configure the Data Collection Content Pack for SAM. * **[Impact Value Management Data Collection Content Pack for IT Service Management](https://www.servicenow.com/docs/IOT4sCgRHG8qUbyKcW8xKQ)** Install and configure the Data Collection Content Pack for IT Service Management. * **[Impact Value Management Data Collection Content Pack for IT Operations Management](https://www.servicenow.com/docs/iHST0iSlOiNOxuXAaoJq2g)** Install and configure the Data Collection Content Pack for IT Operations Management. * **[Impact Value Management Data Collection Content Pack for HR Service Delivery](https://www.servicenow.com/docs/n~XlpnFIOoLKiWKyWiZ4ug)** Install and configure the HR Service Delivery Data Collection Content Pack. * **[Impact Value Management Data Collection Content Pack for Security Operations](https://www.servicenow.com/docs/_DZk7VnCpxNKwElPkIz4Rg)** Install and configure the Data Collection Content Pack for Security Operations. * **[Impact Value Management Data Collection Content Pack for Strategic Portfolio Management](https://www.servicenow.com/docs/BLpROwie9AUqughv0yOAhg)** Install and configure the Data Collection Content Pack for SPM. * **[Impact Value Management Data Collection Content Pack for Governance, Risk, and Compliance](https://www.servicenow.com/docs/Nu1565NiMiBKhRJoYUgHpQ)** Install and configure the Data Collection Content Pack for IRM.