Enable data collection for Value Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Enable data collection for Value Management

    The Impact Value Management Data Collection apps in ServiceNow are designed to simplify and optimize the collection of value metrics data using Performance Analytics (PA). These apps help customers efficiently gather, track, and analyze key success metrics, enabling data-driven decision-making and improved visibility into performance trends. The apps are embedded within the Impact package on a user’s instance, eliminating the need for separate downloads or individual content packs.

    Show full answer Show less

    Key Features

    • Automated Data Collection: Automatically collects essential data to support value management activities such as setting baselines, targets, conducting outcome performance reviews, and generating value reports.
    • Improved Data Accuracy: Uses predefined PA data definitions to ensure reliable, high-quality data.
    • Seamless Integration: Embedded within the Impact package, removing the need for manual app installations or content pack downloads.
    • Enhanced Visibility: Provides real-time insights into performance trends for better decision-making and outcome tracking.
    • Data Synchronization: Uses Service Bridge technology for secure, efficient, bidirectional syncing of data between the Impact store application and the Impact delivery instance (IDI), ensuring consistent and up-to-date information.

    Implementation and Configuration

    ServiceNow provides Data Collection Content Packs for various products such as APM, App Engine, CSM, SAM, HAM, ITSM, ITOM, HR, SecOps, SPM, and IRM. Customers can install and configure these packs according to their specific needs. The Data Collection configuration is customizable to align with organizational requirements.

    When upgrading the Data Collection Content Pack, customers should consider any customizations previously made to avoid conflicts.

    Getting Started

    To begin using the data collection apps, customers should install the relevant Data Collection Content Pack for their product area and ensure all dependent plugins are installed. Manual registration is used to establish connections to the Impact provider instance for data synchronization.

    Benefits for ServiceNow Customers

    By enabling these apps, customers can expect streamlined and accurate data collection processes that support value measurement and management. The integrated approach improves efficiency, reduces manual efforts, and enhances visibility into critical performance metrics, supporting better decision-making and improved customer satisfaction within the Impact program.

    The Impact Value Management Data Collection apps are designed to simplify and optimize the value metrics data collection process using Performance Analytics (PA). These applications enable you to efficiently gather, track, and analyze critical success metrics, ensuring data-driven decision-making and improved visibility into key performance trends.

    The Impact Value Management data collection apps are available in the ServiceNow Impact Store Application. These apps are accessible directly on a user’s own instance as part of the Impact package, eliminating the need for separate downloads from the store or individual content packs. By leveraging predefined data definitions within Performance Analytics (PA), customers can automatically collect essential data for value metrics. This streamlined approach enhances the accuracy and efficiency of data collection for value measurement, providing a seamless experience and improving both customer satisfaction and product evaluation in the value management within Impact.

    Impact Value Management data collection apps are delivered by the Impact squad with a detailed overview of the Report configuration options and potential implementation recommendations for collecting the data required for your objectives and outcomes, outcome performance report, and value reports that are part of the Impact program.

    Key benefits

    • Automated data collection: Automatically gathers essential data to support Value management activities, including:
      • Setting value baselines and targets
      • Conducting outcome performance reviews
      • Generating value reports
    • Improved data accuracy: Leverages predefined Performance Analytics (PA) data definitions to ensure high-quality, reliable data.
    • Seamless integration: Removes the need for manual downloads or individual content pack installations as data collection apps are embedded within the Impact package.
    • Enhanced visibility: Provides real-time insights into performance trends, facilitating better decision-making and outcome tracking.
    • Data Sync to Impact Provider: Syncs the data collected via Data Collection jobs bidirectionally between the ServiceNow Impact store application and the Impact delivery instance (IDI), ensuring consistent and up-to-date information.

      Service Bridge Integration is the core technology enabling data synchronization between instances. It securely and efficiently handles data payloads, allowing real-time data synchronization to ensure seamless information flow.

      For more information, see:

    Get started

    Get started with the Data Collection Content Pack for your respective product: