---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Exploring Impact

# Exploring Impact {#ariaid-title1}

Release version: Brazil  
Updated October 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow
Impact is a premium customer success product that combines AI-powered software tools with hands-on expertise that helps your organizations maximize the value of your ServiceNow investment.

ServiceNow
Impact is an all-in-one offering for accelerating platform value through proactive guidance, embedded tooling, and dedicated expert support.
Impact provides the support and expertise to track progress against your outcomes, share insights and industry benchmark comparisons, and make data-driven decisions to optimize your digital transformation
journey.

At its core, Impact helps you excel in the following:

* Plan implementation
* Track product adoption
* Maintain platform health
* Resolve platform issues
See the Impact overview video to learn more.


|-|-|
| [Get started with ImpactLearn the basics and the steps to begin using Impact.](https://www.servicenow.com/docs/14CKh9vft3kczkm8wWN7jQ "A curated bundle of activities that help new Impact users begin their ServiceNow Impact journey and establish a foundation for achieving business objectives.") | [Work with your Impact SquadLearn how experts work directly with you to answer your questions and guide your outcomes.](https://www.servicenow.com/docs/~xqKQLz5KRs~o2l3RTTbLA "Your Impact Squad is a team of on-demand experts who work with you to take on your team's unique transformation challenges.") |
| [Compare Impact packagesReview the Guided, Advanced, and Total package levels and the benefits of each.](https://www.servicenow.com/docs/ZTw8MB6U8lkVhrEXDTV_UA "ServiceNow Impact is available in core packages, Guided and Total, with optional add-on packages to extend your entitlements.") | [Monitor and manage instance healthUse Platform Health to reduce technical debt and optimize performance before issues reach production.](https://www.servicenow.com/docs/JCKBOGPO191mEQ7T9ZlIQQ "The Scan Engine is the diagnostic engine behind Impact Platform Health. It continuously evaluates your ServiceNow instance against leading practice definitions so you can find, prioritize, and resolve issues before they affect your users.") |
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## How to get Impact {#exploring-impact__section_z4x_2wr_5kc}

Impact  is delivered through the  ServiceNow Store  and runs directly within your  ServiceNow  instance.  
Note:  
See [Install Impact](https://www.servicenow.com/docs/oRg65EJq9wcmYl0VTVEWnQ "Follow these instructions to install the Impact Store Application.")