HealthScan definitions updates: November 2024 release

Some HealthScan definitions are deprecated or updated between releases.

Deprecated definitions

The following definitions have been deprecated for the November 2024 release.

Table 1. Deprecated definitions (November 2024 release)

Number	Short description	Rating	Related portfolio	Category	Reason for deprecation
HSD0004695	Ensure gamification ranges do not overlap and have a unique start value.	Recommend	Configuration Review for CSM	Manageability	Merged with HSD0004987

Updated definitions

The following definitions have been updated for the November release to improve performance, reduce false positives, and meet the latest coding practices. Some of these definitions will have a positive or negative impact on your customer instance scores.

Due to process and technical constraints, a comprehensive impact analysis for the overall score impact could not be fully conducted for customer instances. As a result, there may be potential impact score drops that have not been identified or addressed.

Table 2. Updated definitions (November release)

Number	Short description	Rating	Category	Update description
HSD0001041	Customer accounts without primary contact	Discuss	Manageability	Improved code to follow HealthScan definition guidelines Documentation link update
HSD0001058	Scoped app uses logging utils or deprecated methods for logging rather than the verbosity method	Act	Manageability	Improved performance with more reliance on the database to filter records Accurate line numbers Reduced number of false positives
HSD0001128	Client-side code should not use synchronous AJAX methods	Recommend	Performance	Added query for catalog and client scripts: type!=onSubmit Implemented updated line numbering and comment handling Added try/catch to ensure better stability
HSD0001193	Use the condition field in Business Rules	Discuss	Manageability	Modified the initial query to include "Script not empty" and "when" conditions and removed it from the detailed analysis part of the HSD code
HSD0001459	Missing key contact details - Email or Account	Discuss	Manageability	Improved code to follow HealthScan definition guidelines Valid documentation link update
HSD0001475	Entitlements without duration (start and end date)	Discuss	Manageability	Improved code to follow HealthScan definition guidelines Valid documentation link update
HSD0001484	Missing Asset Information - Primary Contact or Location	Discuss	Manageability	Improved code to follow HealthScan definition guidelines Valid documentation link update
HSD0001507	A dedicated integration user runs actions in place of the default admin user	Act	Security	Corrected typo leading all queries on this to fail and return all records Filtered out tables that don't have a user field available on the form view Filtered out baseline records Added query to return the jobs running as admin (without a user value) Added display on Findings to make this distinction clear Added 1k Findings limit
HSD0001533	The default "system" user preference for "rows per page" should be set to 50 or less	Recommend	Performance	Replaced documentation URL Always creates a statistic Added defensive scripting
HSD0001623	Read ACLs (Security rules) should not have GlideRecord, GlideAggregate, or GlideRecordSecure in script	Act	Performance	Improved code Avoided use of ScriptUtils performMatch and search override Fixed incorrect line numbering Resolved multiple inquiries Considered GlideRecordSecure in the findings along with GlideRecord and GlideAggregate
HSD0001627	Do not query audit log in custom integrations and code	Recommend	Performance	Improved performance with more reliance on the database to filter records Accurate line numbers Reduced number of false positives
HSD0001662	Differs from baseline: Business Rules	Recommend	Upgradeability	Excludes custom applications Queries for customized business rules from store apps Resolved multiple inquiries Improved accuracy and performance Increased the number of findings Added findings limit and defensive scripting
HSD0001664	Differs from baseline: Script Includes	Recommend	Upgradeability	Excludes custom applications Improved performance by not checking twice for baseline
HSD0001665	Differs from baseline: Client Scripts (and UI Scripts)	Recommend	Upgradeability	Excludes custom applications Queries for customized client scripts from store apps Resolved multiple inquiries Improved accuracy and performance Increased the number of findings Added findings limit and defensive scripting
HSD0001877	Customer Contact should not have the snc_internal role	Act	Manageability	Improved code to follow HealthScan definition guidelines
HSD0002056	Knowledge articles older than 12 months may be unduly aging	Recommend	Manageability	Added logic to not create the single Finding on zero results Added try/catch logic Added Statistical score for visibility on zero
HSD0002295	Service Contracts without duration (Start and End Date)	Recommend	Manageability	Improved code to follow HealthScan definition guidelines
HSD0002299	Feature adoption: Automated Case Assignment	Recommend	Manageability	Improved code to follow HealthScan definition guidelines
HSD0002300	CSM Demo Data Plugin Installation	Discuss	Manageability	Improved code to follow HealthScan definition guidelines
HSD0002371	Product Adoption: Use CSM to streamline your Customer Service operations	Discuss	Manageability	Improved code to follow HealthScan definition guidelines Changed execution type from Statistical to Automated
HSD0002372	Feature Adoption: Self-registration for customer contacts	Discuss	Manageability	Improved code to follow HealthScan definition guidelines
HSD0002437	Check whether strict mode for GlideRecord queries is active	Recommend	Manageability	Added defensive scripting by means of try/catch/finally structure to ensure a statistic
HSD0002534	Duplicate Cases created with the same number	Discuss	User Experience	Improved code to follow HealthScan definition guidelines Restricted Max finding to 75
HSD0002828	All events should have the "fired by" field populated	Recommend	Manageability	Returns multiple findings up to a maximum of 1000 Each finding groups flagged events by application and displays the event count per app Each finding links to a list page of flagged events for the same application Returns custom (rather than OOTB) events Defensive scripting in case of table accessibility issues Statistic is always returned Statistic represents the cumulative count
HSD0003784	Check for unhandled duplicate CI tasks	Discuss	User Experience	Added defensive scripting by means of try/catch/finally structure to ensure a statistic Added check for short_description field exists Migrated to GlideAggregrate for overall count Added 30 days filter to Findings Added 1000 Findings limit
HSD0004419	Deactivate stale user accounts	Recommend	Manageability	Returns finding if 1 or more inactive users are found Always returns statistic Filters out users created less than 1 month ago Defensive scripting in case of issues with tables
HSD0004672	Every Knowledge Base should have Knowledge Manager populated	Recommend	User Experience	Improved code to follow HealthScan definition guidelines Fixed spelling errors
HSD0004689	Enables session caching.	Recommend	User Experience	Improved code to follow HealthScan definition guidelines
HSD0004690	Enables the user-mentions functionality in Communities content.	Recommend	User Experience	Improved code to follow HealthScan definition guidelines
HSD0004692	Enables Google re-CAPTCHA on the self-registration page with Communities	Recommend	Security	Improved code to follow HealthScan definition guidelines
HSD0004693	Enable Gamification on Community	Recommend	User Experience	Improved code to follow HealthScan definition guidelines
HSD0004974	Check if system property sn_customerservice.consumer_max_new_cases_daily has been modified for consumer Cases per day	Recommend	Manageability	Improved code to follow HealthScan definition guidelines
HSD0004987	Ensure gamification has a unique level range name, that gamification ranges do not overlap, and have a unique start value.	Recommend	Manageability	Improved code to follow HealthScan definition guidelines
HSD0005255	Regression testing for ATF Quick Start Test "Major Issue Management"	Recommend	Upgradeability	Improved code to follow HealthScan definition guidelines
HSD0006666	Check if current.update() is used in a business rule	Act	Performance	Improved code to follow HealthScan definition guidelines Resolved multiple inquiries Rectified incorrect line numbering
HSD0011774	Hardware Models should have Manufacturer and Model Number	Recommend	Manageability	Added a check: If there are 0 models, do not create a finding
HSD0012251	Hardware Asset Tags are unique	Discuss	Manageability	Updated documentation URL to the latest playbook Removed finding when there are 0 duplicate asset tags
HSD0014977	GlideRecord.insert() method should check for Null	Recommend	Manageability	Updated definition with latest comment handling Added try/catch Many performance improvements