---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Manage Impact Delivery Instance users

# Manage Impact Delivery Instance users {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Impact Delivery Instance (IDI) admins can create, view, and manage their users.

## Before you begin

Note:  
See [Roles installed with Impact](https://www.servicenow.com/docs/lhj2SK8DnaL4of6LNgXD3Q "Impact offers many roles to assign to fit your business needs. When you log in to Impact, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.") for information about Impact role permissions.

Role required: Impact admin

## Procedure

1. Navigate to ImpactUser Profile MenuManage Users.
2. Select Add new user.
3. Enter the relevant information including:  
   * User email (required)
   * User first and last names (required)
   * Impact role
   * Impact feature access
   * ServiceNow University access role
   {#ide-user-management__ul_fcw_wtv_2xb}
4. Select Submit.  
   The new user is created.
5. Navigate to ImpactUser Profile MenuManage Users.
6. Select View all users.
7. In the Search users field, enter the user's name.
8. Select ActionsEdit role(s).
9. Edit the user role and access.  
   Set the user role to None to remove IDI access.
10. Select Confirm.  
    * A confirmation message displays and the company users page opens.
    * An email is sent to the user with information on how to log in to Impact.
    {#ide-user-management__ul_wvy_3jd_t1c}
{#ide-user-management__steps_j32_3ty_t1c}
**Previous topic:** [Setup for the Impact Delivery Instance](https://www.servicenow.com/docs/ufuCtskfTWLJLSA_vu5bWQ "The Impact Delivery Instance is delivered to you with minimal technical configuration required. Many of the setup steps involve planning within your organization and with your Impact Squad.")  
**Next topic:** [Impact Delivery Instance roles](https://www.servicenow.com/docs/USyq1GVSMi1iS4RqQMvDgA "IDI offers roles to fit your business needs. When you log in to IDI, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.")

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