---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Impact Delivery Instance overview

# Impact Delivery Instance overview {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Impact Delivery Instance is the service provider for the Impact Store Application.
The Impact Delivery Instance serves as follows:

* Your Impact squad interactive space.
* Existing data from the Impact IDI is migrated at setup to the Impact Store Application to ensure that critical information is integrated within your ServiceNow instance.
{#impact-delivery-instance-reference__ul_jb5_fl4_l2c}

## Impact Delivery Instance migration {#impact-delivery-instance-reference__id_pss_3r1_sjc}

Download Impact from the ServiceNow store to take advantage of the latest features directly in your instance- including new Platform Health tools! Refer to [Install Impact](https://www.servicenow.com/docs/oRg65EJq9wcmYl0VTVEWnQ "Follow these instructions to install the Impact Store Application.") for installation steps.  
Note:  
The Impact Delivery Instance, \[impact.servicenow.com\] won't include new features.

## Sync to the Impact Store Application {#impact-delivery-instance-reference__id_mlw_5s1_sjc}

Use Guided Setup to connect your data from the Impact Delivery Instance. See [Impact Guided Setup (Legacy)](https://www.servicenow.com/docs/Mte3k2BTVlXn0UOopIprOQ "Use Impact Guided Setup to follow a sequence of tasks that help you configure the Impact Store Application on your ServiceNow instance.") for details on the configuration.

If you choose not to connect to the Impact Delivery Instance, refer to the following features list.  
Impact Store Application features supported without the connection to the Impact Delivery Instance:

* [Prevent and resolve technical debt with AI](https://www.servicenow.com/docs/bKaBdGWz09a5uJMUM89lOQ "Use the Scan Engine and ServiceNow Otto AI agent to prevent technical debt as you code or remediate existing findings from completed scans.")
* [Track Platform Health trends](https://www.servicenow.com/docs/qj53y~Ci7~ZBW5r_LVoDkQ "Analytics Dashboards provide a graphical way to view detailed information relating to findings, both pending and resolved, with the Scan Engine. The dashboards are role-based, allowing for persona-based views of information. They display  key metrics,  charts, and  trend analysis.")
* [Scan Engine integrations](https://www.servicenow.com/docs/SAtbi1OuGGmgaP7yrlRiBA "Scan Engine integrates with other ServiceNow instances and external agile systems to synchronize definitions, manage exception reasons, create user stories, and enforce governance over app deployments.")
* [Monitor instance performance with Instance Observer](https://www.servicenow.com/docs/evt3kO1LwD49Hju3Uhbcog "Instance Observer (IO) is an observability and performance monitoring tool that empowers you to track your instance health and performance in near real time, while also providing historical insights.")
{#impact-delivery-instance-reference__ul_ipb_f4m_fjc}

Impact Store Application features that require a connection to the Impact Delivery Instance:  
* Communication with your Impact Squad, including visibility into changes you make in your own Impact Workspace
* [Entitlements and usage using capabilities](https://www.servicenow.com/docs/LF1Nj45ZUcdcEgoxbRA4gw "A capabilities map shows the products and capabilities available in your instance based on your entitlements. Use capabilities maps to understand what you have purchased and how to implement features.")
* [Accelerators and Initiatives](https://www.servicenow.com/docs/97jgz3sW~raaiZ1u1T949g "Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it.")
* [Use the recommendations list](https://www.servicenow.com/docs/838uL5cJbsTicknsZKBoxQ "Use the recommendations full list to view the recommendations tailored for you. You can either accept or reject a recommendation based on your interest by selecting View Details.")
* [Build implementation plans with product adoption roadmaps](https://www.servicenow.com/docs/RBf~l_vugosXxpF_PdFXAw "Learn about product adoption roadmaps, including template-based creation, collaborative planning, and roadmap locking behavior.")
* [Value Management](https://www.servicenow.com/docs/XZFda8Ko6cluolV1IyFpSw "The value management constitutes a continuous loop of the end-to-end process of managing the value lifecycle. It includes envisioning value, creating value, ongoing management, optimization, and validation of value realized with the Impact store app.")
* [Consumption Report in Impact Delivery Instance](https://www.servicenow.com/docs/wUqtZpSkZoICHTYPNeVUpQ "Get an overview of your Impact tier features and their usage.")
{#impact-delivery-instance-reference__ul_ct2_3pm_fjc}