---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Benefits \& Usage

# Benefits \& Usage {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Impact Benefits \& Usage allows you to quickly access and review the powerful tools available in your Impact subscription.

## Impact benefits {#impact-features__section_pzb_gqy_t1c}

The Impact program has many benefits that are included with the subscription.
{#impact-features__table_c4m_mzz_ryb__entry__2}

| Benefit | Capabilities |
|-|-|
| Impact Core | * [Get started with Impact](https://www.servicenow.com/docs/14CKh9vft3kczkm8wWN7jQ "A curated bundle of activities that help new Impact users begin their ServiceNow Impact journey and establish a foundation for achieving business objectives.") * [Work with experts](https://www.servicenow.com/docs/~xqKQLz5KRs~o2l3RTTbLA "Your Impact Squad is a team of on-demand experts who work with you to take on your team's unique transformation challenges.") * [Impact packages](https://www.servicenow.com/docs/ZTw8MB6U8lkVhrEXDTV_UA "ServiceNow Impact is available in core packages, Guided and Total, with optional add-on packages to extend your entitlements.") {#impact-features__ul_plj_ffy_txb} |
| Experts on Demand | * [Accelerators and Initiatives](https://www.servicenow.com/docs/97jgz3sW~raaiZ1u1T949g "Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it.") * Advisory sessions * Expert services discount {#impact-features__ul_c4h_hfy_txb} |
| Platform Health and Monitoring | * HealthScan * [Monitor instance performance with Instance Observer](https://www.servicenow.com/docs/evt3kO1LwD49Hju3Uhbcog "Instance Observer (IO) is an observability and performance monitoring tool that empowers you to track your instance health and performance in near real time, while also providing historical insights.") {#impact-features__ul_ikk_nfy_txb} |
| Learning and Coaching | * Adoption Toolkit * Learning Credits * On-demand training courses * Technical certifications * Training discount {#impact-features__ul_qrg_pfy_txb} |
| Premium Technical Support | * 24/7 Inbound Phone Support * [Impact Developer Support](https://www.servicenow.com/docs/arY11WbXBNn9vSJj9T6tUQ "Developer Support is an offering to Advanced and Total Impact packages, and Guided customers who purchase managed support, that provides administrators and authorized users access to a ServiceNow Support Engineer who can assist in troubleshooting technical issues around existing platform customizations.") * Enhanced case response time {#impact-features__ul_bds_sfy_txb} |
[Table 1. Impact benefits and capabilities descriptions]

{#impact-features__table_c4m_mzz_ryb}