---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Using Impact

# Using Impact {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Using Impact available directly through your ServiceNow instance and the Impact Delivery Instance offers a similar experience, but the user interface may vary.

## Key features {#impact-in-app__section_ikf_5ft_rcc}

{#impact-in-app__table_vhm_dgl_ntb__entry__3}

|   | Menu | Details |
|:-:|-|-|
|   | [Navigate Impact](https://www.servicenow.com/docs/TEMxUjS20hcs_0xZTfBxTw "Use Impact to obtain new and updated features quickly. Leverage the home page for a personalized value guidance to get relevant and immediate access to the right content, at the right time.") | * Use the progression checklist to onboard your team. * Familiarize your team with the Impact Store App features by following the Guided Tour. * Interact with your Impact team. * Receive tailored recommendations for next steps. {#impact-in-app__ul_ppp_4td_fdc} |
|   | [Platform Health](https://www.servicenow.com/docs/3J4u4Iac0knW2jwb87guJw "Use Impact Platform Health to track Tech Key Performance Indicators (KPIs) for ServiceNow technical leading practices, receive recommendations for improvement, and help you monitor your instance health.") | Use diagnostic tools that help you understand the current health of your instance, identify potential issues and setbacks, and take quick corrective action.​ |
|   | [Use the recommendations list](https://www.servicenow.com/docs/838uL5cJbsTicknsZKBoxQ "Use the recommendations full list to view the recommendations tailored for you. You can either accept or reject a recommendation based on your interest by selecting View Details.") | Use the recommendations full list to view the recommendations tailored for you. |
|   | [Accelerators and Initiatives](https://www.servicenow.com/docs/97jgz3sW~raaiZ1u1T949g "Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it.") | * [Initiatives Catalog](https://www.servicenow.com/docs/access?context=initiatives-catalog): Actionable engagements and workstreams that support your digital transformation. * [Accelerator Catalog](https://www.servicenow.com/docs/access?context=accelerator-catalog): Fixed-scope offerings with experts behind each option to quickly provide value exactly where you need it {#impact-in-app__ul_fkg_nxy_hbc} |
|   | [Build implementation plans with product adoption roadmaps](https://www.servicenow.com/docs/RBf~l_vugosXxpF_PdFXAw "Learn about product adoption roadmaps, including template-based creation, collaborative planning, and roadmap locking behavior.") | View your capabilities and product adoption roadmaps for your ServiceNow instances: * See the applications, or capabilities, at your disposal for achieving your objectives. * View a recommended implementation sequence for your capabilities organized into specific phases for optimal implementation. {#impact-in-app__ul_xfr_hyr_r1c} |
|   | [Value Management](https://www.servicenow.com/docs/XZFda8Ko6cluolV1IyFpSw "The value management constitutes a continuous loop of the end-to-end process of managing the value lifecycle. It includes envisioning value, creating value, ongoing management, optimization, and validation of value realized with the Impact store app.") | Captures your objectives, which are high-level goals tied to measurable outcomes that help illustrate value over time. |
|   | [Consumption Report in Impact Delivery Instance](https://www.servicenow.com/docs/wUqtZpSkZoICHTYPNeVUpQ "Get an overview of your Impact tier features and their usage.") | View your tier features across various accounts including used and unused Accelerators, initiatives, instance observer users, developer support users, and active case breakdowns. |
[Table 1. Navigation menu options]

{#impact-in-app__table_vhm_dgl_ntb}  
Important:  
To access various levels of Impact, a role must be assigned to you. Your Impact Administrator can assign the appropriate roles to you. See [Roles installed with Impact](https://www.servicenow.com/docs/lhj2SK8DnaL4of6LNgXD3Q "Impact offers many roles to assign to fit your business needs. When you log in to Impact, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.") for additional information.