---
sourceDocument: Australia Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Impact

# Impact {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow
Impact is built on the ServiceNow AI Platform and combines customized
service with a digital interface to help you realize the full potential of your instance.
Receive tailored recommendations and guidance from dedicated teams and experts on
demand.

## Get started {#impact-landing-page__section_pqc_4rd_5xb}

|-|-|
| [Exploring ImpactExplore Impact features to help you realize the full potential of your instances.](https://www.servicenow.com/docs/f7wz~fT~QRrIIzjuKslfMA "ServiceNow Impact is a premium customer success product that combines AI-powered software tools with hands-on expertise that helps organizations maximize the value of their ServiceNow investment.") | [Configuring ImpactLearn how to setup and configure Impact.](https://www.servicenow.com/docs/qHO69KL9e0ifb7SI9unK_A "The tasks are outlined that are required to install and then configure the Impact Store Application using Guided Setup.") |
| [Using ImpactUse an updated interactive Impact program where you can access your Impact tools and benefits.](https://www.servicenow.com/docs/v5fCX8dh1ywQCqx0S2oKJw "Using Impact available directly through your ServiceNow instance and the Impact Delivery Instance offers a similar experience, but the user interface may vary.") | [Impact ReferenceLearn about Impact components, such as plugins, tables, and roles.](https://www.servicenow.com/docs/9Gx6rFUNdgT7qFs55MXCFw "Several types of components are installed with activation of the Impact plugin, including tables, user roles, and scheduled jobs.") |
| [Additional resources for Impact](https://www.servicenow.com/docs/Fy9vkNnifZqjYOvEYGzevw "If you’re looking for Impact leading practices, troubleshooting, or other informational guidelines, select a feature or resource type to discover additional ServiceNow resources.") [Explore additional resources for learning about Impact.](https://www.servicenow.com/docs/Fy9vkNnifZqjYOvEYGzevw "If you’re looking for Impact leading practices, troubleshooting, or other informational guidelines, select a feature or resource type to discover additional ServiceNow resources.") ||
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{#impact-landing-page__table_uqc_flp_fsb}