---
sourceDocument: Australia Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Create product adoption roadmaps

# Create product adoption roadmaps in Impact {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a product adoption roadmap (PAR) using either a predefined template or a custom roadmap.

## Before you begin

* Evaluate the capabilities currently in Planning, Implementing, In Use, Not in Use, No Intent to Use, and Needs Validation.  
* Add or remove capabilities as needed to align with business outcomes specific to your organization.
* View notes specific to a capability that span across phases.
* View notes for a capability specific to that phase to see pre-requisites, plan training, and evaluate additional implementation considerations.
{#create-product-adoption-roadmap__ul_lcv_thk_s2c}

Role required: Impact admin, Platform Owner, Impact Portfolio Owner, and Impact Executive.

## Procedure

1. Navigate to AllImpactProduct adoption.
2. On the Impact Workspace, select Product adoptionProduct adoption roadmaps.
3. Select Create roadmap.
4. On the Create new product adoption roadmap, page provide a name in the Roadmap owner field.
5. In the How do you want to start? section, indicate whether you want to create the roadmap from a template or manually.

   | How do you want to start? | Actions |
   | Create from a Template | 1. Select Create from a template. 2. Select a template in the Choose a template section. Note: You can access product adoption roadmap templates with pre-defined sequence of capabilities for ITSM, ITOM, Security Operations, Customer Service Management, Risk and Field Service Management. {#create-product-adoption-roadmap__ol_ocv_thk_s2c} |
   | Create a roadmap manually | 1. Enter a name for the template. 2. (Optional) Enter a description. {#create-product-adoption-roadmap__ol_pcv_thk_s2c} |
   |-|-|

   {#create-product-adoption-roadmap__choicetable_ncv_thk_s2c}
6. Select Create.
7. Select a capability to view its details page, and to view or edit phase level notes.  

   Select the About tab to view capability notes and phase specific notes for that capability. See [Capability details](https://www.servicenow.com/docs/pJlFOxAL1C3YrI6o5jyYyg "View the various details for a capability using the Capability details page.").
8. Select Edit Roadmap Details to edit the name, description and owner of the map.
9. Select Manage capabilities for a phase to add or remove capabilities.
10. Select the ellipsis icon for a phase to modify a phase and do the following. 
    1. Select Add new phase to add a new phase to a capability.
    2. Select Delete phase to delete a phase.
    3. Select Edit Phase titles and descriptions to edit phase titles and descriptions. 

    {#create-product-adoption-roadmap__substeps_scv_thk_s2c}  
11. Select Publish.  
    The product adoption roadmap is published and is available to other members on your account and the Impact squad. 
12. Select Edit to edit a published roadmap to manage the adoption phases and capabilities.
{#create-product-adoption-roadmap__steps_mcv_thk_s2c}

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