---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Initiate and monitor scans

# Initiate and monitor scans {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Initiate scans, monitor scan status, and manage scan execution using the Initiate Scan and Force Full Scan buttons.

## Before you begin

Your ServiceNow instance must be running a minimum of Zurich release with the Impact
Platform Health product installed. See [Configuring Impact](https://www.servicenow.com/docs/HujGNalb2S7DsZu~DlXM6g "The tasks are outlined to install and set up the Impact Store Application.") for details.

Role required: impact_admin, impact_ai_fix_user, impact_scan_user, impact_scan-read_user

## About this task

The Scan Results list view provides two UI action buttons for scan initiation: Initiate Scan and Force Full Scan. The Initiate Scan button intelligently
determines whether to run a full or delta scan based on instance history. Force Full Scan allows administrators to override in-progress scans and start a new full instance scan.  
Important:  
The system prevents parallel scans from running simultaneously to protect resource allocation. You may need to wait for an in-progress scan to complete or use Force Full Scan to override.

## Procedure

1. Navigate to ImpactPlatform HealthSummary Scans.  
   The Scan Results list view displays all previous scans with their status, type, and metadata. This is the primary interface for initiating and monitoring scans.
2. Select Initiate Scan.  
   The Initiate Scan button intelligently determines the scan type:
   * If the instance has no prior full scan, a Full Instance Scan is initiated.
   * If a full scan exists, a Delta Instance Scan is initiated.  
   One of the following messages appears:
   * Scan initiated: "A new scan has been triggered and it will take a moment to reflect in the queue. Please refresh the page for the latest scan results."
   * Scan blocked: If a scan is already in progress: "Cannot initiate a delta scan while another scan is in progress. Please wait for the current scan to complete or use Force Full Scan to override."
3. **Optional:** Select Force Full Scan to override and run a complete full instance scan if a Delta Scan is already in progress (available to Admin role only).  
   * A confirmation modal appears with the title "Trigger Scan" and the message: "A Delta Scan is currently in progress. Do you want to cancel the ongoing Delta Scan and start a Full Scan instead?"
   * Select OK to confirm the override. The current Delta Scan is canceled automatically, and a new Full Instance Scan is initiated immediately.

     Select Cancel to
     discontinue the override.
   {#initiate-manage-scan-engine__ul_fjp_qdt_m3c}
4. View the scan information.  
   {#initiate-manage-scan-engine__table_ojz_rmk_hhc__entry__2}

   | Field | Description |
   |-|-|
   | Number | ID number assigned to the scan |
   | Start time | UTC time of when the scan executed. |
   | Scan type | Type of scan being run. See [Full and delta scans](https://www.servicenow.com/docs/fL7RsKaUfT0stBpQER214g "The full and delta instance scan feature with Impact Platform Health Scan Engine enables ServiceNow administrators and developers to initiate, monitor, and manage instance health.") for details. |
   | Status | Status of the scan. |
   | Active custom definition limit | Indicates if the number of custom definitions is within your Impact package allocation. For details on the limits, see [Impact packages](https://www.servicenow.com/docs/ZTw8MB6U8lkVhrEXDTV_UA "ServiceNow Impact is available in core packages, Guided and Total, with optional add-on packages to extend your entitlements."). |
   | Scan Engine score | A percentage of |
   | Local update set | Displays the update set being scanned |
   | State | Getting ready, Scanning, Reconcile findings, Complete. |
   | Scan duration | How long the scan has been running |
   | Application | Displays the Application being scanned. |
   | Source | Percentage of how close the scan is to completing |
   [ ]

   {#initiate-manage-scan-engine__table_ojz_rmk_hhc}
5. Navigate to AllImpactPlatform HealthScan Statusto track the scan progress to view the latest scan status in list view.  
   See [View scan results for Scan Engine](https://www.servicenow.com/docs/NeP4LeOh5nlKmcKWc~8rSQ "You can view scans in real-time as they run or after they're completed. ") for additional information.
6. **Optional:** On the Actions menu, select any of the following as needed.  
   {#initiate-manage-scan-engine__table_e3k_nnk_hhc__entry__2}

   | Option | Description |
   |-|-|
   | View Summary Scan Record  | Open the summary results for the scan. |
   | Cancel this scan | Cancel the scan before it completes. |
   | Reload page | Refresh the page to see updated scan progress. |
   [Table 1. Actions menu options]

   {#initiate-manage-scan-engine__table_e3k_nnk_hhc}

## Example

## What to do next

After scan completion:

* Review scan results in the Scan Results list view.
* Address any identified issues or recommendations.
* Review the Scan Engine Score to assess instance health.

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