Configure notifications in IO

Configure notifications and alerts to monitor your Instance Observer instance and receive alerts when specified conditions are met.

Before you begin

Role required: admin

About this task

Use this procedure to set up self-serve alerts that notify you when specific conditions occur on your Instance Observer instance. By configuring notification rules and alert criteria, you can monitor instance health proactively and ensure that the right people receive alerts through their preferred channels. The configuration process takes approximately 10-15 minutes.

Procedure

1. Navigate to All > Impact > Platform Health > Monitor.
2. Log in to Instance Observer and navigate to Alerts > Configuration Notification.
   This tab displays how many notification rules you have and also allows you to create notification rules. These rules notify you when an alert is triggered, determine who receives alerts, and through which communication channels.
3. Select Create Rule to create a notification rule.
4. On the form, fill in the fields.

   Table 1. Configure Notification Rule form

   Field	Description
   Name	Descriptive name for the notification rule. For example, Database Performance Alerts or Critical Instance Issues.
   Description	Description explaining when this notification rule triggers and who should receive the alerts.
   Notification Type	Notification channel for the notification type. Advanced customers can receive Email notification only. Total customers can receive Email, SMS, ServiceNow, and third-party notifications. Your available options depend on your impact tier. For more information, see Impact Benefits page in the Impact Portal.
   All provisioned users	Option for all users who have access to Instance Observer to be notified when the alert triggers.
   ServiceNow Otto for SAM	Option to be notified ifServiceNow Otto for SAM is affiliated with your account.
   Add customer recipients	Option to enter custom email addresses for email notification.
   SMS	SMS to All provisioned users and Specific Users. If you select specific users, you can add their telephone numbers.
   ServiceNow	Option to utilize the ServiceNow implementation webhook to initiate a workflow on a specific instance.
   Webhook	Option to integrate Instance Observer with a third-party monitoring tool.

   You can add multiple notification alerts which can be set as enabled default, or turned off entirely.

   Note:

   You must configure a notification first otherwise you won't be able to create an alert. For alerts must be tied to a notification.

What to do next

Set notifications for configured key alerts