---
sourceDocument: Brazil Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Objectives and outcomes in Impact Delivery Instance

# Objectives and outcomes in Impact Delivery Instance {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The value management lifecycle starts with the creation of the Objectives and outcomes that are high-level goals tied to measurable outcomes that help illustrate value over time.

Understand and measure the value you receive from the ServiceNow products in the same instance where your applications run. By default, this cycle is executed on a yearly basis, although deviations of this time frame are possible by exception.

To access the objectives and outcomes in Impact Delivery Instance, navigate to ImpactValue ManagementObjectives and Outcomes.

Enhanced outcomes are available only for IT Service Management, Customer Service Management, and HR Service Delivery on the Impact Delivery Instance. They reflect updated outcome definitions aligned to current platform capabilities and Use enhanced outcomes for new setups on these products starting with the Q3 2026 release.

## Outcome Model {#objectives-and-outcomes-in-impact-delivery-instance__section_ers_ljy_ckc}

Every outcome belongs to either a standard outcome model or enhanced outcome model. This model is indicated in an Outcome model column alongside each outcome's success metric, making clear which definition applies to each outcome. For details on what each model covers, where insights are available, and how to choose between them, see [Outcome versioning in Impact](https://www.servicenow.com/docs/lH7F4bswFO0R9TDn9nnQmA "Outcome versioning distinguishes between the standard and enhanced sets of outcome definitions in the Impact Value App, helping you track performance consistently and interpret your results accurately.").  
Note:  
For existing IT Service Management users, the Aug 2026 release removes any Standard IT Service Management outcome that is not in a tracking state. Outcomes currently tracked remain fully available, alongside the Enhanced outcomes newly introduced for IT Service Management, Customer Service Management, and HR Service Delivery. Active tracking is unaffected and only outcomes that were not already being tracked are removed.

## What Objectives and Outcomes can do for you {#objectives-and-outcomes-in-impact-delivery-instance__section_tgf_rp4_hjc}

* Decide which objectives you want to focus on and track your progress.
* See which outcomes, success metrics, and capabilities best support your vision.
* Track operational performance and value with reports.
* Measure a selected business objective under the same product across multiple ServiceNow instances. Use the Instance option on the Objectives and Outcomes, and Outcomes Insights to filter objectives and outcomes by the ServiceNow instance.
{#objectives-and-outcomes-in-impact-delivery-instance__ul_n3c_cq4_hjc}
* **[Manage Objectives and Outcomes in Impact Delivery Instance](https://www.servicenow.com/docs/xRQkWAbsb0LFkeRQ55UfHg)**   
  Use Manage objectives and outcomes to set up which objectives and outcomes you want to track for each product.

*[\>]: and then