---
sourceDocument: Australia Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Register your instance

# Register your instance {#ariaid-title1}

* Release version: Australia
* 
* Updated May 5, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Register each participating ServiceNow instance in the My SN Instances table before configuring any instance-to-instance integration.

## Before you begin

Before registering, gather the following for each instance:

* The exact instance name matching the `instance_name` system property (typically the subdomain --- for example, `companyname` from `companyname.service-now.com`).
* The full instance URL in the format `https://instancename.service-now.com`. Omit `www.`, trailing slashes, and any path after the domain.
* The environment type: Development, Production, or Test. Only one instance in your stack may be designated Production.

{#register-your-instance__ul_k2k_p3v_djc}Role required: Scan Engine Admin (sn_se.scan_engine_admin)

## Procedure

1. Navigate to ALLImpactConfigurationScan Engine Properties and open the My SN Instances related list tab.
2. Select New for each instance and populate the following fields.  
   {#register-your-instance__table_hhb_fjv_djc__entry__2}

   | Field | Value |
   |-|-|
   | Instance Name | Must match the `instance_name` system property. |
   | Instance URL | `https://instancename.service-now.com` |
   | Environment | Development, Production, or Test. |
   | Authentication Type | * Basic: See [Configure the Basic authentication method](https://www.servicenow.com/docs/cuVzGTUp4EYPFdAvW75jrw "Confirm an integration user, create a Basic authentication record, then connect your instances using basic authentication. Basic authentication is supported but OAuth is recommended for production environments.") * OAuth: * [Configure the OAuth authentication method development instance](https://www.servicenow.com/docs/1yaYVDnxfcmFLl6Jpf0k0A "Set up OAuth authentication for instance-to-instance Scan Engine integrations using several stages, an integration user account, an OAuth2 configuration record, and provider and client application registries.") * [Configure the OAuth authentication method production instance](https://www.servicenow.com/docs/U1vbd9zLkRmM8GWrIUPM7g "Export OAuth records from the development instance, import them into the production instance, correct Key Management Framework (KMF) credential encryption, and configure development-to-production authentication so that both instances can validate their connections to each other.") {#register-your-instance__ul_fqb_j2m_kjc} {#register-your-instance__ul_spr_kjv_djc} |
   | API Credential Config | The authentication record for this instance. |
   [ ]

   {#register-your-instance__table_hhb_fjv_djc}
3. Promote or export the My SN Instances list to all instances that will use Scan Engine integrations.
4. On each target instance, open the imported production record and select Validate Connection.  
   Connection Status updates to Connection valid on success.
{#register-your-instance__steps_ghb_fjv_djc}

## What to do next

If validation fails, resolve the root cause before retrying. Repeated failed attempts can trigger the account lockout policy. Refer to [Validate your instance connection](https://www.servicenow.com/docs/HA6MFEOw7zePlehyV0xnCQ "Validate the connection between registered instances to confirm that authentication and My SN Instances configuration are correct before enabling integrations.") for additional information.
* **[Configure the OAuth authentication method development instance](https://www.servicenow.com/docs/1yaYVDnxfcmFLl6Jpf0k0A)**   
  Set up OAuth authentication for instance-to-instance Scan Engine integrations using several stages, an integration user account, an OAuth2 configuration record, and provider and client application registries.
* **[Configure the Basic authentication method](https://www.servicenow.com/docs/cuVzGTUp4EYPFdAvW75jrw)**   
  Confirm an integration user, create a Basic authentication record, then connect your instances using basic authentication. Basic authentication is supported but OAuth is recommended for production environments.
* **[Validate your instance connection](https://www.servicenow.com/docs/HA6MFEOw7zePlehyV0xnCQ)**   
  Validate the connection between registered instances to confirm that authentication and My SN Instances configuration are correct before enabling integrations.
* **[Recover from account lockout](https://www.servicenow.com/docs/lMPugVEbEymyhoAQqCLFOg)**   
  Unlock the integration user account and clear the password reset flag after repeated failed validation attempts trigger the account lockout policy.

*[\>]: and then