--- sourceDocument: Brazil Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Impact ft:clusterId : - ipact bundleId : - ipact --- # Track Platform Health trends # Track Platform Health trends {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Track Platform Health trends ServiceNow's Track Platform Health trends feature provides role-based Analytics Dashboards that graphically display detailed information on scan engine findings, both pending and resolved. These dashboards offer key metrics, charts, and trend analysis tailored to the specific needs and responsibilities of different user roles, enhancing visibility and actionable insights across the organization. Show full answer Show less ## Key Features * **Role-Based Dashboards:** Dashboards are customized based on user roles, ensuring relevant data access and views. The main roles include Executive, Platform Owner, Team Lead, and Developer, each with dashboards designed to support their distinct priorities---from strategic oversight to detailed task management. * **Real-Time Data Updates:** Performance Analytics jobs automatically update dashboard data following each scan, providing near-real-time insights without manual intervention. A status indicator on the dashboard informs users about the freshness and processing state of the data. * **Interactive Visualizations:** Charts such as donut segments are interactive, allowing users to drill down into filtered backend lists of findings by specific criteria like level, category, or status. The heatmap uses an accessible color scheme to ensure readability for all users. ## Access and Usage Users can only access dashboard views associated with the roles assigned to their account, maintaining appropriate data security and relevance. Dashboards refresh automatically each time a scan completes, ensuring users always see the latest platform health status. ## Status Indicators * **Up to date:** Dashboard reflects the latest scan results after PA jobs complete. * **Updating:** PA jobs are running; data will refresh automatically once processing finishes. * **Delayed:** PA jobs have not completed as expected; data may be outdated, and contacting an administrator is recommended if the delay persists. ## Benefits for ServiceNow Customers This capability enables customers to monitor platform health efficiently, prioritize remediation efforts, and align team activities with organizational goals. Executives can track strategic risks and business impact, platform owners can enforce governance, team leads can manage workloads, and developers can focus on actionable remediation tasks---all supported by timely, role-appropriate analytics. Analytics Dashboards provide a graphical way to view detailed information relating to findings, both pending and resolved, with the Scan Engine. The dashboards are role-based, allowing for persona-based views of information. They display  key metrics,  charts, and  trend analysis. Analytics Dashboards vary depending on your ServiceNow role. As each role has specific needs and responsibilities, the dashboard is tailored to provide relevant insights and metrics per role. Each dashboard role has a correlative relationship with its corresponding dashboard view. Users will only be able to access dashboard views associated to the roles their account has been granted. Access refreshed dashboards each time a scan is completed. {#scan-engine-diagnostic-dashboards__table_z2w_4vz_chc__entry__2} | Role | Description | |-|-| | Executive `sn_impact_common.Impact Executive` | * Provides executives a high-level view of platform health and AI remediation impact. * Focuses on strategic indicators such as technical debt, compliance risk, and overall cost and time savings from Platform Health fixes. * Helps leadership understand business value and make informed decisions about investments and priorities without diving into technical details. | | Platform Owner `sn_impact_common.Impact Platform Owner` | * Provides visibility into scan results, remediation progress, and technical debt across instances. * Designed for operational oversight to help owners manage risk, enforce governance, and verify workflows are running efficiently. | | Team Lead `sn_impact_common.Impact Development Team Lead` | * Highlights assigned findings and team performance metrics. * Centered on delivery and resource management. * Helps team leads balance workloads, track progress, and keep remediation aligned with project timelines, ensuring smooth execution without disrupting other deliverables. | | Developer `sn_impact_common.Impact Developer` | * Provides hands-on, task-focused information such as developer assignments, detailed findings, and outstanding exception reasons. * Developers can quickly act on issues, provide feedback, and streamline remediation work, reducing manual effort while maintaining code quality.  | [Table 1. Analytics Dashboard experience per role] {#scan-engine-diagnostic-dashboards__table_z2w_4vz_chc} ## Dashboard data freshness {#scan-engine-diagnostic-dashboards__section_dashboard_data_freshness} Performance Analytics (PA) jobs run automatically at the correct time and frequency following each scan, so dashboard data updates in near-real-time without manual intervention. The dashboard displays a status indicator so that all user personas can monitor the current state of data processing. {#scan-engine-diagnostic-dashboards__table_pa_job_status_messages__entry__2} | Status | Description | |-|-| | Up to date | PA jobs have completed and the dashboard reflects the latest scan results. | | Updating | PA jobs are currently running. Data will refresh automatically when processing completes. | | Delayed | PA jobs have not completed within the expected window. Data may not reflect the most recent scan. Contact your administrator if this persists. | [Table 2. PA job status indicators] {#scan-engine-diagnostic-dashboards__table_pa_job_status_messages} ## Interacting with dashboard charts {#scan-engine-diagnostic-dashboards__section_dashboard_interactivity} Donut chart segments are interactive. Select any segment to open a filtered backend list view showing only the findings that correspond to that segment. For example, findings by a specific level, category, or status. The heatmap uses an accessible color scheme designed for readability across a range of color vision differences.