--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Executive dashboard # Scan Engine Executive dashboard {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Scan Engine Executive dashboard The Scan Engine Executive dashboard provides ServiceNow customers with a comprehensive view of their platform's technical debt, scan findings, and prevention efforts through various overview modules and trend charts. It enables monitoring and management of technical debt and platform health, helping customers prioritize remediation and assess the impact of unresolved issues. Show full answer Show less ## Key Features * **Outstanding technical debt:** Displays the total developer effort required to resolve existing technical debt over a selectable time period (up to 90 days), excluding testing and validation time. * **Technical debt prevented:** Shows the amount of technical debt prevented by real-time Scan Engine interventions over the past month. * **Health score:** Indicates platform health by measuring the percentage of scanned definitions without findings, with thresholds ranging from Excellent (90-100%) to At risk (below 70%). * **Findings resolved by proposed fix:** Tracks the number of findings resolved using proposed fixes, available to customers with Impact Total or Platform Health add-ons. * **Findings by categories:** Estimates development cost required to address findings across various categories to assist in prioritization. * **Active definitions:** Lists the definitions currently used by the Scan Engine to identify violations. * **Findings resolved by AI:** Counts findings resolved via the Code Fix AI Agent, accessible to ProPlus customers. * **Executive trend charts:** Includes customizable charts tracking outstanding technical debt, health score, outstanding findings, total impact, real-time preventions, resolved findings by different methods, and instance comparisons. ## Practical Application and Data Sources The dashboard's components require appropriate roles (impact.admin or impact.executive) and pull data from specific ServiceNow tables populated by full or delta scans. Key tables include **snsesummaryscandetail** for technical debt and findings, **snsescanresult** for health scores and resolved findings, and **snseonsubmitprevention** for real-time preventions. Enabling the **Track resolved findings** property is necessary to view resolved findings trends. The dashboard's customizable date selectors allow focused analysis over selected time periods, facilitating actionable insights into platform health and technical debt management across instances. The Executive dashboard includes trend charts and the following overview modules. {#scan-engine-executive-dashboard__table_afw_4vz_chc__entry__2} | Information module | Description | |-|-| | Outstanding technical debt | * The total time required to resolve existing technical debt on your platform, based on the effort of a single developer.  It does not include time for testing, validation, or other stages of the software development life-cycle (SDLC). * The graph line shows the trend of technical debt over a certain time period. * The time period shown depends on available data, with a maximum of 90 days of information displayed. {#scan-engine-executive-dashboard__ul_cbm_vgl_fhc} | | Technical debt prevented | * Reflects the amount of technical debt prevented from entering the instance because of the Scan Engine's real-time prevention. * The graph line shows the trend of technical debt prevented over the past month. {#scan-engine-executive-dashboard__ul_upr_zgl_fhc} | | Health score | The health score represents the percentage of definition occurrences used across the platform that did not return any findings. It is calculated as: `(1 - (F / D)) * 100` Where F is the number of findings, and D is the number of definition occurrences. "Definition occurrences" refers to the total number of times a definition has been executed by the Scan Engine to generate findings. | | Health score thresholds | * 90-100% = Excellent * 80-89% = Good * 70-79% = Fair * Below 70% = At risk | | Findings resolved by proposed fix | The number of findings resolved using the proposed fix feature. Note: This feature is only available to ServiceNow customers who have purchased the Impact Total package or the Platform Health add-on. | | Findings by categories | * The estimated amount of development cost required to resolve all findings within each category. * The value shown in the center is the combined total finding of cost, time, or count for all categories {#scan-engine-executive-dashboard__ul_ck5_nhl_fhc} | | Active definitions | The definitions used to determine violations with the Scan Engine. | | Findings resolved by AI | The number of findings resolved using the Code Fix AI Agent feature. Note: This feature is only available to ProPlus customers. | [Table 1. Executive dashboard overview] {#scan-engine-executive-dashboard__table_afw_4vz_chc} ## Executive dashboard trend charts {#scan-engine-executive-dashboard__section_u4y_vhl_fhc} The Executive dashboard includes the following trend charts. {#scan-engine-executive-dashboard__table_zwq_yhl_fhc__entry__2} | Chart | Description | |-|-| | Outstanding technical debt | * The amount of development time required to resolve all findings. * You can customize the time period using the date selector. {#scan-engine-executive-dashboard__ul_axq_yhl_fhc} | | Health score | The percentage of scanned definitions that returned zero findings. This is calculated as: `1 - (F / D) * 100` Where F is the number of findings, and D is the number of definition occurrences. | | Outstanding findings | The trend of all findings found during the scheduled instance scan. | | Total impact to instance | * The total impact to instances, derived from the sum of the scheduled scan findings over the selected time period. * Represents the impact of your findings to your instance when a finding is not resolved. * You can customize the time period using the date selector. {#scan-engine-executive-dashboard__ul_cxq_yhl_fhc} | | Real-time preventions | * The sum of real-time preventions over the selected time period. * A real-time prevention is when the Scan Engine prevents a finding from being saved. * You can customize the time period using the date selector. {#scan-engine-executive-dashboard__ul_fxq_yhl_fhc} | | Total resolved findings | * The trends for all resolved findings found from nightly instance scanning over the selected time period. * You can customize the time period using the date selector. * You can select one of the following display options: * All resolved findings * Findings by proposed fix applied * Findings that were resolved manually {#scan-engine-executive-dashboard__ul_xxm_cjl_fhc} {#scan-engine-executive-dashboard__ul_ixq_yhl_fhc} Note: The Scan Engine property Track resolved findings must be active to populate this chart. See [Configure Scan Engine parameters](https://www.servicenow.com/docs/SJ4anPQWphPnkeVyHsq~UQ "Configure the primary scanning capabilities and configuration options for scheduled, on-demand, and real-time scans."). | | Instance comparison | A side-by-side comparison of the technical debt for all instances in the My SN Instances table. Technical debt is broken down by category to quickly view differences between environments. | [Table 2. Executive dashboard trend charts] {#scan-engine-executive-dashboard__table_zwq_yhl_fhc} ## Executive dashboard data sources {#scan-engine-executive-dashboard__section_bnb_mm4_nhc} The following tables show the data source for each overview and trend chart in the Executive dashboard. Note: All components require either the impact.admin or impact.executive role to use. {#scan-engine-executive-dashboard__table_w5g_wm4_nhc__entry__2} | Component | Data Source | |-|-| | Outstanding technical debt | sn_se_summary_scan_detail | | Technical debt prevented | sn_se_onsubmit_prevention | | Health score | sn_se_scan_result | | Findings resolved by proposed fix | sn_se_resolved_finding_history | | Findings by categories | sn_se_summary_scan_detail | | Active definitions | sn_se_definition | | Codefix AI agent | sn_impact_code_remediation_suggestion_item | | Outstanding findings | sn_se_summary_scan_detail | | Definition occurrences | sn_se_scan_result | [Table 3. Executive overview data sources] {#scan-engine-executive-dashboard__table_w5g_wm4_nhc} {#scan-engine-executive-dashboard__table_j5v_ym4_nhc__entry__2} | | | |-|-| | Outstanding technical debt | sn_se_summary_scan_detail | | Health score | sn_se_scan_result | | Outstanding findings | sn_se_scan_result | | Total impact to instance | sn_se_scan_result | | Real time preventions | sn_se_onsubmit_prevention | | Total resolved findings | sn_se_scan_result | | Instance comparison | sn_se_my_sn_instances | [Table 4. Executive trend chart data sources] {#scan-engine-executive-dashboard__table_j5v_ym4_nhc} Note: `sn_se_scan_result` and `sn_se_summary_scan_detail` are populated from the latest full scan or delta scan, the values are updated after the scan is completed.