Business ROI tracking with Value Reports

Value Reports translate ServiceNow outcome performance data into monetized business ROI.

Value Reports are the final step in the value management lifecycle. Once objectives and outcomes are established, performance data accumulates through Outcome Insights. Value Reports then translate that outcome performance into a monetized view of the return on a ServiceNow investment. Each report covers a defined time period and shows the total value realized across tracked outcomes, broken down by objective and individual outcome contribution.

The report is located in All > Impact > Value Management > Value reports, where you can select the Value Report menu item to view the data.

You can select a product to view its available reports. Select a report to load the corresponding value data for that product and time period. The existing value reports are displayed under each product line on the left.

Note:

A product needs at least two years of data available before a Value Report can be generated for it.

You can view the value reports published in Impact Delivery Instance under the value reports section. However, you can't create or manage value reports in the Impact Store Application.

Note:

Each Value Report reflects a single outcome model, either Standard or Enhanced, never a combination of the two. Since the outcome model is selected before outcomes are chosen, a product tracked under both models results in two separate reports, one for each model.

Report Section	Description
Report header	Displays the total value realized figure, product, date range, and comparison period.
Executive summary	Space for your Impact squad to add commentary and context.
Value realized per objective	Breaks down the total value by objective, showing each objective's contribution.
Outcome contributions	Shows the observation data, operational value calculation, business value, and the inputs and assumptions used to derive the monetized figure for each outcome.
About this outcome and metric	Describes what the outcome measures, its business context, and the metric used to track it.