Now Assist for Automation Center

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Now Assist for Automation Center

    Now Assist for Automation Center enables ServiceNow customers to leverage AI features within their Automation Center environment. It helps you explore, configure, and use AI-driven automation capabilities to enhance your ServiceNow workflows and processes. However, certain Now Assist products and features may be unavailable in specific regulated data centers (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted environments, or restricted regions. Availability is evolving, so customers should monitor updates for their region.

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    Key Features

    • Exploration: Learn about AI concepts and the features available through Now Assist for Automation Center.
    • Configuration: Install and set up Now Assist for Automation Center to enable its functionalities within your instance.
    • Usage: Utilize Now Assist to discover automations in your ServiceNow instance and create automation requests directly from the Task Mining workspace.

    AI Limitations and Responsible Use

    This application uses AI and machine learning, which may not always produce fully accurate or appropriate outputs. Customers must rigorously test and evaluate AI-generated results and maintain human oversight to ensure accuracy and appropriateness, especially in sensitive or high-impact domains like healthcare, finance, or security. Users must comply with ServiceNow’s AI Acceptable Use Policy.

    Data Processing and Collection

    Using Now Assist involves transferring data from your ServiceNow instance to centralized ServiceNow environments, potentially hosted in different regions or third-party clouds such as Microsoft Azure. Data handling follows ServiceNow’s internal policies and compliance standards. ServiceNow collects inputs, outputs, and edits from this application to improve its AI technologies, including information from Process Mining work notes. Customers can opt out of data collection at any time through the Now Assist Opt-Out page.

    Practical Benefits for ServiceNow Customers

    • Accelerate automation discovery and creation through AI assistance within Automation Center.
    • Enhance operational efficiency by integrating AI-driven insights into automation workflows.
    • Maintain control over AI outputs with recommended human oversight and evaluation practices.
    • Stay informed about regional availability and compliance considerations for your environment.

    Use Now Assist for Automation Center helps you use AI features in your ServiceNow instance using Automation Center.

    Important:
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. For more information, see the KB1699552 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about work notes in Process Mining. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.