--- sourceDocument: Brazil Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Connect # Connect to external systems {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Connect to external systems Connect Hub is a unified workspace within ServiceNow that streamlines integration with external systems. It consolidates discovery, configuration, and management of integrations into a single interface, enabling ServiceNow customers to efficiently connect with over 200 third-party platforms such as Microsoft Teams, Jira, and Snowflake. Show full answer Show less ## Key Features * **Discover external systems and integration opportunities:** Explore available external systems and identify suitable connection methods to expand your integration landscape. * **Build and manage connectors:** Utilize prebuilt integration components including Spokes, Zero Copy Connectors, and custom connector types. Browse a comprehensive connector library to select the best tools for your integration needs, or integrate Model Context Protocol clients. * **Configure connections and credentials:** Set up and securely manage authentication details, endpoint URLs, and access controls for all your integrations, ensuring secure and reliable communication between ServiceNow and external systems. * **Access specialized integration tools:** Use Connect Hub as the central entry point for building Spokes and configuring Model Context Protocol clients to extend integration capabilities. ## Connector and Connection Concepts Connect Hub differentiates between two core integration elements: * **Connectors:** Prebuilt reusable components that define how ServiceNow communicates with specific external applications. They include the necessary logic, actions, triggers, and data mappings to interact with external APIs (e.g., Jira connector for issue creation and workflow updates). * **Connections:** Specific instances configured with credentials and endpoint details for communication with particular external system instances. They contain authentication information like API keys or OAuth tokens and target system URLs. The relationship between connectors and connections is one-to-many, allowing the reuse of connector logic across multiple environments or instances with unique credentials. For example, a single Jira connector can support distinct connections for development, staging, and production environments. ## Additional Information The latest version of Connect Hub is v2.4.0. Customers can visit the ServiceNow Store to view available apps and submit requests related to integrations. Connect Hub is a unified workspace for discovering, building, and managing integrations between ServiceNow and external systems. It consolidates discovery, configuration, and management into a single interface. ## Key capabilities of Connect Hub {#connecthub-connect-to-external-systems__section_jfh_gq1_23c} Connect Hub provides a consolidated interface to accomplish key integration tasks : Discover external systems and integration opportunities : Explore available [external systems](https://www.servicenow.com/docs/AS5bfCAvNPJk2OyDe8EGUw#connecthub-create-external-systems "Create a custom external system to organize integrations beyond the default systems.") and identify connection methods for over 200 third-party systems like MS Teams, Jira, and Snowflake. Build and manage connectors : Access prebuilt integration components including Spokes, Zero Copy Connectors, and custom connector types. Browse the connector library to select appropriate tools for your integration scenarios or integrate Model Context Protocol clients. Configure connections and credentials : Set up and manage secure authentication details, endpoint URLs, and access controls for your integrations between ServiceNow and external systems. Access specialized integration tools : Use Connect Hub as the entry point for building Spokes and setting up Model Context Protocol clients. ## Understanding connectors and connections {#connecthub-connect-to-external-systems__section_mqv_3q1_23c} Connect Hub distinguishes between two fundamental integration concepts: connectors and connections. Understanding this relationship is essential for effective integration development. Connectors : Prebuilt integration components that define communication with specific external applications. A connector acts as a translator between ServiceNow and the target system, providing actions, triggers, and data-mapping capabilities. For example, a Jira connector contains all the logic needed to interact with Jira's API, including available operations like creating issues or updating workflows. Connectors are reusable tools that you configure once and use across multiple connection instances. Connections : Specific configuration instances that contain the credentials and endpoint details needed to establish communication with a particular external system. A connection holds authentication information such as API keys, OAuth tokens, or user name and password combinations, along with the target system's URL. You create a connection by selecting a connector and providing the specific credentials for your environment. For example, you might use the Jira connector to create separate connections for your development, staging, and production Jira instances. The relationship between connectors and connections follows a one-to-many pattern. A single connector supports multiple connection instances, enabling you to reuse integration logic across different environments or system instances while maintaining separate credentials and configurations for each. For example, you can have one Jira spoke connector but have three different connections: one each for development, staging, and production respectively. ## Request apps on Store {#connecthub-connect-to-external-systems__section_vxq_m23_vjc} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. ## Application version {#connecthub-connect-to-external-systems__section_tnm_f23_vjc} Connect Hub v2.4.0 is the latest version.