--- sourceDocument: Brazil Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Create a credential group # Create a credential group in RPA Hub {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Create a credential group to include a robot credential and application credentials that you can reuse in multiple bot processes. Unattended robots leverage the credential group to perform an automation that you defined in the associated bot process. ## Before you begin Familiarize yourself with the credential management concept. For more information, see [Credential Management in RPA Hub](https://www.servicenow.com/docs/3uJ63lPKT75HPcoR1IMcSQ "Streamline the credentials that robots use to perform the automation that you defined in the bot process. Instead of creating the same set of credentials for each bot process, you can create a credential group that includes a robot credential, application credentials, and external credentials. You can then associate the credential group to multiple bot processes."). Create a robot credential. For more information, see [Create a robot credential in RPA Hub](https://www.servicenow.com/docs/oKeoN0Q11ge6srmW7n8aYQ "Create a robot credential so that the unattended robot can log in to a Windows machine and perform the automation."). Create one or more application credentials. For more information, see [Create an application credential in RPA Hub](https://www.servicenow.com/docs/viZ3H8lD34rFMt_YxqbH9g "Create an application credential to add the application user name and password. An unattended robot can use this application credential to log in to an application when the automation is executed."). Role required: sn_rpa_fdn.rpa_developer, sn_rpa_fdn.rpa_release_manager, or sn_rpa_fdn.rpa_admin ## Procedure 1. Navigate to AllRobotic Process AutomationRPA Hub Workspace. 2. Select the list icon (![List icon.]()). 3. On the Lists tab, under Credential Management, select Credential Groups. 4. Select New. 5. On the form, fill in the fields. {#create-credential-group__table_pyx_mhd_4qb__entry__2} | Field | Description | |-|-| | Name | Unique name of the credential group. | | Robot Credential | Robot credential to be associated with this credential group. Robots use the robot credentials to authenticate on a system. | [Table 1. Credential Group form] {#create-credential-group__table_pyx_mhd_4qb} 6. Select Save. 7. **Optional:** In the Activity and Compose fields, view the activity of the form, work notes, and additional comments. **Related tasks** * [Associate a credential group to a bot process in RPA Hub](https://www.servicenow.com/docs/JYDf~cgW3uKxhcaYNIin4w "Enable a robot to perform an automation in RPA Hub by mapping a credential group to an unattended bot process.") * [Assign a process robot credential within a bot process in RPA Hub](https://www.servicenow.com/docs/RjsdcQ9WchKno_S9gSYFCQ "Assign a process robot credential within an unattended bot process so that the selected robot can perform the automation in the Windows machine.") ## Associate an application credential to the credential group in RPA Hub {#ariaid-title2} Associate one or more application credentials to the credential group in RPA Hub so that a robot can perform automation by logging in to the applications. ### Before you begin Familiarize yourself with the credential management concept. For more information, see [Credential Management in RPA Hub](https://www.servicenow.com/docs/3uJ63lPKT75HPcoR1IMcSQ "Streamline the credentials that robots use to perform the automation that you defined in the bot process. Instead of creating the same set of credentials for each bot process, you can create a credential group that includes a robot credential, application credentials, and external credentials. You can then associate the credential group to multiple bot processes."). Create a credential group. For more information, see [Create a credential group in RPA Hub](https://www.servicenow.com/docs/r4a4LmVBeHQAG~FHTl5cUQ#create-credential-group "Create a credential group to include a robot credential and application credentials that you can reuse in multiple bot processes. Unattended robots leverage the credential group to perform an automation that you defined in the associated bot process."). Create application credentials. For more information, see [Create an application credential in RPA Hub](https://www.servicenow.com/docs/viZ3H8lD34rFMt_YxqbH9g "Create an application credential to add the application user name and password. An unattended robot can use this application credential to log in to an application when the automation is executed."). Developers can only associate application credentials that are created by them to the credential group. Role required: sn_rpa_fdn.rpa_developer, sn_rpa_fdn.rpa_release_manager, or sn_rpa_fdn.rpa_admin ### Procedure 1. Navigate to AllRobotic Process AutomationRPA Hub Workspace. 2. Select the list icon (![List icon.]()). 3. On the Lists tab, under Credential Management, select Credential Groups. 4. In the Credential Groups list, select a credential group to associate an application credential to. 5. On the Application Credential tab, select Add. 6. Select one or more application credentials to associate with this credential group. 7. Select Add. 8. Select Save. ## Associate a bot process to a credential group {#ariaid-title3} Associate one or more unattended bot processes to a credential group in RPA Hub so that the associated robot can perform automation using the credential group. ### Before you begin Familiarize yourself with the credential management concept. For more information, see [Credential Management in RPA Hub](https://www.servicenow.com/docs/3uJ63lPKT75HPcoR1IMcSQ "Streamline the credentials that robots use to perform the automation that you defined in the bot process. Instead of creating the same set of credentials for each bot process, you can create a credential group that includes a robot credential, application credentials, and external credentials. You can then associate the credential group to multiple bot processes."). Create a credential group. For more information, see [Create a credential group in RPA Hub](https://www.servicenow.com/docs/r4a4LmVBeHQAG~FHTl5cUQ#create-credential-group "Create a credential group to include a robot credential and application credentials that you can reuse in multiple bot processes. Unattended robots leverage the credential group to perform an automation that you defined in the associated bot process."). Create a robot credential. For more information, see [Create a robot credential in RPA Hub](https://www.servicenow.com/docs/oKeoN0Q11ge6srmW7n8aYQ "Create a robot credential so that the unattended robot can log in to a Windows machine and perform the automation."). Create an unattended bot process. For more information, see [Configuring a bot process record in RPA Hub](https://www.servicenow.com/docs/Fh5n_jyVL~kis5vxVwxTSQ "In RPA Hub, you can create a bot process configuration record and assign assets to associate it with a bot process. Or you can just save the bot process configuration record, however it won't be associated to a bot process. It remains orphaned."). You can't edit the Process Credential Mappings record when the life-cycle stage status of the associated bot process is set to Published. Only the developers who are part of the managed by group can associate the bot process to the credential group. Role required: sn_rpa_fdn.rpa_developer, sn_rpa_fdn.rpa_release_manager, or sn_rpa_fdn.rpa_admin ### Procedure 1. Navigate to AllRobotic Process AutomationRPA Hub Workspace. 2. Select the list icon (![List icon.]()). 3. On the Lists tab, under Credential Management, select Credential Groups. 4. In the Credential Groups list, select a credential group to create a process credential mapping for. 5. On the Process Credential Mappings tab, select Add. 6. Select one or more bot processes from the list to associate with this credential group. The list displays all the unattended bot processes that don't have the life-cycle stage status set to Published or Retired. After selecting the bot processes and selecting Add, the process credential-mapping records for all corresponding bot processes are created. 7. Select Save. 8. **Optional:** In the Activity and Compose fields, view the activity of the form, work notes, and additional comments. 9. **Optional:** To remove a process credential mapping, select the process credential mapping, and select Remove. You can't remove process credential mappings that are associated with a published bot process. {#add-bot-process-cg__steps_hcb_x2c_wbc} ### What to do next For providing access to this credential group to all users in the Managed by group or to specific users, see [Provide users with access to a credential group in RPA Hub](https://www.servicenow.com/docs/r4a4LmVBeHQAG~FHTl5cUQ#provide-access-to-users-cg "Provide access to either all users or specific users in the Managed by group of the associated bot processes in RPA Hub. This way, you can make sure that the correct users have access to the credentials."). ## Provide users with access to a credential group in RPA Hub {#ariaid-title4} Provide access to either all users or specific users in the Managed by group of the associated bot processes in RPA Hub. This way, you can make sure that the correct users have access to the credentials. ### Before you begin Familiarize yourself with the credential management concept. For more information, see [Credential Management in RPA Hub](https://www.servicenow.com/docs/3uJ63lPKT75HPcoR1IMcSQ "Streamline the credentials that robots use to perform the automation that you defined in the bot process. Instead of creating the same set of credentials for each bot process, you can create a credential group that includes a robot credential, application credentials, and external credentials. You can then associate the credential group to multiple bot processes."). Create a credential group. For more information, see [Create a credential group in RPA Hub](https://www.servicenow.com/docs/r4a4LmVBeHQAG~FHTl5cUQ#create-credential-group "Create a credential group to include a robot credential and application credentials that you can reuse in multiple bot processes. Unattended robots leverage the credential group to perform an automation that you defined in the associated bot process."). Add a bot process in the Process Credential Mapping tab of the credential group. For more information, see [Associate a bot process to a credential group](https://www.servicenow.com/docs/r4a4LmVBeHQAG~FHTl5cUQ#add-bot-process-cg "Associate one or more unattended bot processes to a credential group in RPA Hub so that the associated robot can perform automation using the credential group."). Role required: sn_rpa_fdn.rpa_release_manager or sn_rpa_fdn.rpa_admin ### About this task Provide all users from the Managed by group of the associated bot process with access to a credential group by selecting the Shared option. Provide specific users from the Managed by group of the associated bot process with access to a credential group to by clearing the Shared option. When the Shared option isn't selected, the Authorized Users tab appears. You can add the users from the Managed by group of the associated bot process in the Authorized Users tab. These authorized users can create the process robot credentials in the associated bot process. By selecting the Shared option, you grant access to all the users in the Managed by group. If Shared is selected on the Process Credential Mapping record, you can't add users in the Authorized Users tab. If you remove an authorized user from the list, the Process Robot Credential record that was created by the user is deleted. You can't edit the Shared option and add or remove the users in the Authorized Users tab when the life-cycle stage status of the associated bot process is set to Published. Important: If you're upgrading to Brazil, the Shared option is pre-selected. When you clear the Shared option, the Process Robot Credential records that were created by an RPA release manager and an RPA administrator are retained. However, the Process Robot Credential records that were created by the developers from the Managed by group are deleted. ### Procedure 1. Navigate to AllRobotic Process AutomationRPA Hub Workspace. 2. Select the list icon (![List icon.]()). 3. On the Lists tab, under Credential Management, select Credential Groups. 4. In the Credential Groups list, select the credential group. 5. On the Process Credential Mappings tab, select the record that you want to modify. 6. Provide access to users. | Option | Action | | Provide access to all users in the Managed by group | Select the Shared option. | | Provide access to the selected users in the Managed by group | 1. If selected, clear the Shared option. By default, this field is set to false. Note: When you clear the Shared option, the Process Robot Credential records that were created by an RPA release manager and RPA administrator are retained. However, the Process Robot Credential records that were created by the developers from the Managed by group are deleted. 2. Select the Authorized Users tab. 3. Add the users that you want to provide access from the Managed by group of the associated bot process. {#provide-access-to-users-cg__ol_q5l_1cn_frb} | |-|-| {#provide-access-to-users-cg__choicetable_uvn_mw3_wbc} 7. Select Save. *[\>]: and then