Workflow Data Fabric

  • Release version: Australia
  • Updated March 12, 2026
  • 4 minutes to read
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    Summary of Workflow Data Fabric

    Workflow Data Fabric enhances your cross-enterprise workflows by connecting any applications or data sources to the ServiceNow platform. It integrates automation, low-code development, and AI capabilities on the ServiceNow AI Platform®, enabling you to automate and unify processes across your enterprise. This comprehensive approach helps you increase the value of your ServiceNow investment by connecting people, processes, and applications seamlessly.

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    Key Features

    • Automation Center: Manage multi-vendor automation lifecycles with real-time dashboards to monitor and prevent failures.
    • Boomi API Management: Cloud-based API lifecycle management including governance, analytics, and security, supported via a ServiceNow Store listing and Boomi’s support channels.
    • Conversational Spokes: Use conversational interfaces like Now Assist to perform business actions and automate workflows interactively.
    • Workflow Data Fabric Home: Unify diverse system data into a governed, consistent layer with business-ready Data Products, simplifying data discovery and reuse.
    • Data Catalog: Centralized inventory enriched with metadata, lineage, and governance to improve data discoverability and usability for technical and business users.
    • Integration Hub: Automate integrations using out-of-the-box or custom components; requires a separate subscription.
    • Integration Hub Remote Process Sync: Synchronize process flows across multiple ServiceNow instances with one-way or bidirectional integrations.
    • External Content Connectors: Enable AI Search to access content and metadata from external repositories like Atlassian Confluence Cloud and Microsoft SharePoint Online.
    • RPA Hub: Automate repetitive user interface tasks to eliminate manual efforts across business applications.
    • Stream Connect: Connect Apache Kafka environments directly to your ServiceNow instance.
    • Zero Copy Connectors: Access external data in real time without copying it into ServiceNow, creating direct, secure connections.

    Related ServiceNow Applications and Features

    • Instance Data Replication (IDR): Maintain consistent data across multiple ServiceNow instances by replicating updates between producer and consumer instances.
    • Inbound Email Actions: Script automated responses to inbound emails to integrate with workflows.
    • Unified Workflow Authoring: Design, configure, and monitor workflows on a single page, consolidating playbooks, flows, actions, and integrations.
    • Building Actions: Create reusable automated tasks within flows to streamline complex operations.
    • Exports and Imports: Automate data exchange between ServiceNow and external files or sources using Integration Hub.
    • Classic Orchestration: Extend automation beyond ServiceNow instances to manage external processes.

    Practical Benefits for ServiceNow Customers

    Workflow Data Fabric empowers your organization to build comprehensive, cross-system workflows with real-time data access and automation. It simplifies integration challenges, improves data governance, and enhances operational efficiency by reducing manual tasks through RPA and conversational interfaces. By consolidating automation and integration capabilities on the ServiceNow AI Platform®, you gain centralized control and visibility into your enterprise workflows, ensuring better coordination and faster execution across multiple systems and teams.

    Increase the impact of your cross‑enterprise workflows by connecting any application or data. Connect people, processes, and apps to enhance the value of your ServiceNow investment.

    Workflow Data Fabric brings automation, low-code, and AI efficiency to your workflows, all on the same platform. Workflow Data Fabric runs on the ServiceNow AI Platform®, a single system of action for the enterprise.

    Automate and connect anything to ServiceNow. Unify your approach to automation with  a complete set of capabilities that include insights and oversight, all on a single platform.

    Workflow Data Fabric products and features

    The following table lists the products and features that are available in Workflow Data Fabric.

    Table 1. Workflow Data Fabric products and features
    Product name Description

    Automation Center

    		 Automation Center application governs your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​.
    Boomi Boomi supports full lifecycle API management, including governance, analytics, and API security. ServiceNow has partnered with Boomi to deliver Boomi API Management, a cloud-based platform that enables customers to discover, manage, secure, and monetize their APIs.

    Boomi provides documentation though their own portal, and customers requesting support with Boomi API Management will contact the Boomi support through their standard channels. To get started, see the Boomi API Management listing on the ServiceNow Store, which includes information about entitlements and required plugins, as well as a link to the Boomi API Management documentation.
    Conversational Spokes Now Assist in Conversational Spokes application to utilize the conversational ability of Integration Hub Spoke actions. Perform business actions through conversational interface like Now Assist and unlock the interactive conversational experience to automate your business workflows.
    Workflow Data Fabric Home Unify data from different systems into one consistent, governed layer. Package trusted, business-ready Data Products with built-in context and meaning. Simplify how teams discover, understand, and reuse data through the catalog.
    Data Catalog The Data Catalog is a centralized and searchable inventory of all data assets across an organization. It’s enriched with metadata, context, lineage, and governance policies to make data more discoverable, understandable, and usable by both technical and business users.
    Integration Hub Automate integration tasks using ServiceNow components for ServiceNow® Workflow Studio, or develop custom integrations. A separate subscription is required.
    Integration Hub Remote Process Sync Integration Hub Remote Process Sync enables you to set up one-way or bidirectional integrations among multiple ServiceNow instances, so that your process flows stay in sync.
    External Content Connectors The External Content Connectors ServiceNow® Store application enables AI Search applications to search content and metadata from supported external data repositories, such as Atlassian Confluence Cloud and Microsoft SharePoint Online.
    RPA Hub Robotic Process Automation (RPA) Hub enables end-to-end automation for your organization. With a combination of UI interactions and element-based automations that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities.
    Stream Connect Connect your Apache Kafka environment to your ServiceNow instance with Stream Connect for Apache Kafka.
    Zero Copy Connectors Securely connect to an external data source and access external data directly from your instance with zero copy connectors. Create zero copy connections and data fabric tables in Workflow Data Fabric Hub after requesting the Zero Copy Connectors app through the Now Support Service Catalog. If it isn't already installed, the app installs Workflow Data Fabric Hub.

    Related ServiceNow applications and features

    Instance Data Replication
    ServiceNow® Instance Data Replication (IDR) copies data updates from one instance, called the producer instance, to one or more other instances called the consumer instances. IDR enables you to maintain consistent data across different instances. For example, you can synchronize data between different organizations in your company or even between different companies with separate instances.
    Inbound email actions
    Define an inbound email action to script how the system responds to an inbound email.
    Integrate workflow authoring, configuring, and monitoring into a single page experience. Consolidate playbooks, flows, actions, decision tables, and integrations into one design environment.
    Building actions
    Actions automate a repeatable task or operation within a flow. Flows run actions by passing them data as inputs. Actions run a sequence of steps to complete the task, and pass data to the flow as outputs.
    Exports
    Exports enable you to push data from an instance to an external file. To dynamically export data from a script or web service, export data from the URL.
    Imports
    Imports enable administrators to import data from various data sources, and then map that data into ServiceNow tables. You can automate data import tasks from a new design environment using Integration Hub.
    Classic Orchestration
    ServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance. See Classic Orchestration for more information.