---
sourceDocument: Brazil Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Create a queue

# Create a queue in RPA Hub {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a queue in RPA Hub to manage the work items that you want the robot to process.

## Before you begin

To access a queue, an RPA business user or a support user must be a part of
Managed by Group and must have relevant roles such as RPA
business user, RPA developer, RPA support user.

(Optional) Configure the system properties related
to Activity Stream, to add or remove the fields. The changes
to these fields are captured in the work notes. For more information, see [Configure the system properties for an activity stream in RPA Hub](https://www.servicenow.com/docs/EdMWvk_FDS8j1q29W7e_Ng "Configure the system properties for an activity stream of work queues, schedules, packages, process parameters, and shared parameters in RPA Hub. You can add or remove the fields that are captured in the work notes of an activity stream.").

Role required: sn_rpa_fdn.rpa_release_manager or sn_rpa_fdn.rpa_admin

## About this task

Queues are used in automations to distribute transactional data or the workload among
different robots.

A queue is a repository that can hold a number of work items. Work items can store multiple types of data, such as transaction information, customer details, or information from a document.

You can't delete a queue that is associated to a published bot process.

For more information on queues implementation in RPA Hub, see [Queue implementation in RPA Hub](https://www.servicenow.com/docs/fjiZ3FHBXryc5vYJk_F9SQ "In RPA Hub, the queues are implemented to distribute the workload among various robots. Work Items (WI) within a queue are processed simultaneously by two or more robots.").

You can use the guided tour to get instructions on how to create a queue in the classic environment. For more information, see [Use Guided Tours in RPA Hub](https://www.servicenow.com/docs/LBrVs2nZukbgxC2fF90KFw "Use Guided Tours in RPA Hub to get instructions on how to perform a task.​ Guided Tours use a series of steps that may span multiple pages. The tour includes links to detailed documentation.​").

## Procedure

1. Navigate to AllRobotic Process AutomationRPA Hub Workspace.
2. Select the list icon (![List icon.]()).
3. On the Lists tab, under Build, select Queues.
4. Select New.
5. On the form, fill in the fields.
6. Select Save.
7. **Optional:** In the Activity and Compose fields, view the activity of the form, work notes, and additional comments.
8. **Optional:** To delete a queue, select the three-dot icon next to the Save button and select Delete.  
   Note:  
   Verify that the queue is not associated to any bot process. You can delete a queue which is associated to a retired bot process. Deleting a queue also deletes the associated work items.
* **[Queue form in RPA Hub](https://www.servicenow.com/docs/K7WziiOYnJg27x~Qq0iIlQ)**   
  Use the Work Queue form to create a queue. A queue lists the work items that you want the robot to process.

**Related tasks**   

* [Assign a bot process to a queue from Queues menu in RPA Hub](https://www.servicenow.com/docs/t9a7gap~T0ZBCmxZxI39xQ "Assign a bot process to a queue in RPA Hub so that it can interact with this queue. You can assign more than one bot process to a queue. Any robot that is associated with the assigned bot process can insert the work item, pick the work item, and update the work item.")
* [Unassign a bot process from a queue in RPA Hub](https://www.servicenow.com/docs/UU20xRXWtd~4snG0OXpo2w "Unassign a bot process from a queue in RPA Hub to stop an interaction with this queue.")  
**Related topics**   

* [View Audit History](https://www.servicenow.com/docs/access?context=c_HistorySets&version=brazil&pubname=brazil-platform-security&ft:locale=en-US)

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