Requirements for installing Zero Copy Connector for ERP

  • Release version: Australia
  • Updated March 12, 2026
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    Summary of Requirements for installing Zero Copy Connector for ERP

    The Zero Copy Connector for ERP enables integration between your ERP system and the ServiceNow AI Platform to support data connectivity and semantic mining capabilities. Before installation, specific configurations and prerequisites must be met on both the ERP system and ServiceNow environment to ensure smooth operation and secure communication.

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    Key Requirements

    • Licensing: A valid license and entitlement for Zero Copy Connector for ERP is mandatory.
    • ServiceNow Plugins: Integration Hub and Financial Services Remote Tables plugins must be installed.
    • MID Server Setup: Required for on-premises ERP systems but not for cloud ERP solutions (e.g., S/4HANA Cloud, SuccessFactors).
      • The MID Server must have Zero Copy Connector for ERP added in Supported Applications and Capabilities tabs.
      • The miduser account must be assigned the snerpintegration.erpmidserver role to enable data import via ImportSet API.
    • Supported ERP Systems: ECC (SAP Netweaver 7.31 or higher) and SAP S/4HANA systems.
    • SAP User Credentials and Authorizations:
      • Use an SAP service-type user with specific authorizations depending on the environment (development vs. production/test), including permissions for RFC function modules and table display rights.
    • SAP Proprietary Files: SAP JCo connectors (sapjco3.dll for Windows, libsapjco3.so for Linux, and sapjco3.jar) must be uploaded as MID Server JAR file records to enable SAP connectivity.
    • SAP Configuration:
      • Install and configure the SAP Java Connector (JCo) per SAP guidelines.
      • Add the DuckDB JDBC driver JAR to the MID Server for database connectivity.

    Practical Considerations for ServiceNow Customers

    • Ensure all required ServiceNow plugins and MID Server roles are correctly assigned before installation.
    • Validate that SAP user accounts used for integration have the appropriate authorizations to access required function modules and tables safely.
    • Prepare and upload all necessary SAP proprietary connector files to the MID Server to avoid connectivity issues.
    • If using cloud ERP solutions, you can skip the MID Server setup, simplifying deployment.
    • Following these requirements ensures a secure, compliant, and efficient deployment of Zero Copy Connector for ERP, enabling enhanced ERP data integration and semantic mining capabilities within ServiceNow.

    Before you install Zero Copy Connector for ERP (Enterprise Resource Planning), you must complete several configurations, on both the ERP system and on the ServiceNow AI Platform.

    Licensing

    You must have a license and get entitlement to Zero Copy Connector for ERP for installation. For more information, see .

    ServiceNow AI Platform plugins

    The following plugins and servers are required for installing Zero Copy Connector for ERP:
    • Integration Hub plugin (for more information, see Request Integration Hub)
    • Financial Services Remote Tables plugin (for more information, see )

    MID Server requirements

    Note:
    If you are going to use a cloud solution, such as S/4HANA Cloud or SuccessFactors, MID Server is not required.
    Communicating with the system of record through a MID Server requires a valid connection and credential alias.
    Note:
    The credentials you specify for the Zero Copy Connector for ERP connection must match the service user credentials in the system of record.

    Zero Copy Connector for ERP and ERP Semantic Mining currently support ECC (minimum SAP Netweaver 7.31) and SAP S/4HANA systems.

    Navigate to All > MID Server > Servers, select a MID Server, and add the following:
    • In the Supported applications tab, edit the list to include Zero Copy Connector for ERP.
    • In the Capabilities tab, add Zero Copy Connector for ERP.

      MID server record related lists with capabilities tab displayed showing Zero Copy Connector for ERP.

    For more information, see .
    Assign the mid_user user the sn_erp_integration.erp_mid_server role. The role enables the to use the ImportSet API to send data to the ServiceNow instance.
    1. Navigate to All > User Administration > Users.
    2. Find and select the mid_user.
    3. Select the Roles tab.
    4. Select Edit.
    5. Find and assign the sn_erp_integration.erp_mid_server role.

    Required SAP authorizations in development system

    For the credentials, use an SAP service type user account in your system of record that requires the following SAP authorization objects:

    • S_RFC with Activity = 16 (Execute) for the following Function Modules:
      • RFCPING
      • BAPI_MONITOR_GETLIST
      • RFC_METADATA_GET
      • RFC_GET_FUNCTION_INTERFACE
      • RFC_READ_TABLE
      • DDIF_FIELDINFO_GET
    • S_TABU_NAM with Activity 03 (Display) for the following tables:
      • DD01L
      • DD02L
      • DD02T
      • DD03L
      • DD04L
      • DD04T
      • DD12L
      • DD17S
      • DD40L
    • S_DEVELOP with Activity 03 (Display)

    Required SAP authorizations in production and test system

    For the credentials, use an SAP service type user account in your system of record that requires the following SAP authorization objects:

    • S_RFC with Activity = 16 (Execute) for the following Function Modules:
      • RFCPING
      • BAPI_TRANSACTION_COMMIT
      • BAPI_TRANSACTION_ROLLBACK
      • RFC_METADATA_GET
      • RFC_GET_FUNCTION_INTERFACE
      • RFC_READ_TABLE
    • S_TABU_NAM with Activity 03 (Display) for the tables you have used in models.

    SAP proprietary files

    Contact the admin of your SAP ECC RFC account to obtain the following SAP proprietary JARs and other required files.
    • Create a record called "SAP Jco Dll" and attach sapjco3.dll. Use this file if your MID Server is installed on a Windows server.
    • Create a record called "SAP Jco so" and attach libsapjco3.so. Use this file if your MID Server is installed on a Linux server.
    • Create a record called "SAP Eco Jar" and attach sapjco3.jar. Use this file for both Windows and Linux.
    Note:
    Create the records at All > MID Server > JAR Files. For more information about creating JAR files and adding attachments, see .

    The MID Server restarts multiple times during this process.

    For details about these files, see SAP ECC RFC Spoke.

    SAP configuration

    You must configure the JCO connector before you install Zero Copy Connector for ERP. For more information, see Installing the SAP Java Connection (JCo) on the SAP Help Portal.

    You must add the DuckDB JDBC jar as a MID Server jar. For more information and to download, see DuckDB JDBC Driver 1.1.1 on the Maven website.

    Additionally, you need the following on your ERP system:
    • SAP ECC (minimum SAP Netweaver 7.31)
    • SAP S/4HANA (all versions supported)
    • SAP Java Connector