---
sourceDocument: Brazil Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# View and troubleshoot IDoc messages

# View and troubleshoot IDoc messages {#ariaid-title1}

Release version: Brazil  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When working with SAP business entities that can only be created or changed using IDoc, view outbound messages for details and troubleshooting information in Zero Copy Connector for ERP (Enterprise Resource Planning).

## Before you begin

Role required: sn_erp_integration.erp_admin

## Procedure

1. Navigate to AllZero Copy Connector for ERPZero Copy Connector for ERP Home.
2. Open the outbound messages list by selecting the outbound messages icon ![]() in the side panel.
3. Select an outbound message.
4. Select the Messages tab.
5. Select a Message ID to view details about a specific message.
6. View transaction details.  
   For example:
   * Check the Status field to see if the message was successful.
   * Check the IDoc payload field if the message was not successful and you need to troubleshoot. Also, see [sn_erp_integration API - Scoped, Global](https://www.servicenow.com/docs/access?context=sn_erp_integrationBothAPI&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) for detailed information and examples using the API.
   * The IDoc number can also be useful.
   {#view-and-troubleshoot-idoc-messages__ul_fsy_1db_ghc}

   For a detailed description of the field values, see [Outbound message transaction details tab fields](https://www.servicenow.com/docs/dAUW~afoOQ2Sep1w_hVczQ "The outbound message transaction details tab in Zero Copy Connector for ERP contains information about the transaction, including ID numbers, transaction time, and source.").
7. Select the Errors tab to view information about any message errors that have occurred.  
   For a detailed description of the field values, see [Outbound message errors tab fields](https://www.servicenow.com/docs/KR_amu_U49rUu8ubz7HEUQ "The outbound message errors tab in Zero Copy Connector for ERP contains error details and links to relevant knowledge base articles for troubleshooting.").
8. Select the IDoc status for IDoc log tab for technical information about the message.  
   For a detailed description of the column values, see [Outbound message IDoc status for IDoc log tab fields](https://www.servicenow.com/docs/lDNR0RODo0Tj9JS9WDQW_g "The outbound message IDoc status for IDoc log tab in Zero Copy Connector for ERP contains detailed information about an individual message.").

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