Now Assist for Workflow Data Fabric (WDF)
Summarize
Summary of Now Assist for Workflow Data Fabric (WDF)
Now Assist for Workflow Data Fabric (WDF) is an AI-powered application designed to help ServiceNow customers efficiently discover data fabric assets and configure integrations within their workflows. The tool provides contextual recommendations and enables users to take actions directly without leaving the WDF environment, streamlining data integration and management tasks.
Show less
Key Features
- Two Access Points: Users can interact with Now Assist via the search field on the WDF Home page for detailed, visualized guidance or through the Now Assist panel (sparkle icon) for broader AI-assisted support across WDF applications.
- Comprehensive Assistance: Supports discovery of data fabric tables, connectors, collectors, and offers integration setup guidance.
- OneExtend LLM Skill: Enables information retrieval about collectors, connectors, data tables, and data products within WDF.
- Interactive Panel Features:
- Right-side placement preserving main content view
- Resizable and dockable to customize workspace
- Inline rendering allowing in-place responses without new windows
- Interactive widgets for direct user actions
- Persistent session-based conversation history
User Roles Supported
Now Assist for WDF is available to all Workflow Data Fabric user roles including:
- Connection Admin
- Data Steward
- WDF Builder
- WDF Operator
- WDF Consumer
Prerequisites and Access
- The Now Assist for WDF plugin (snnowassistwdf) must be installed and activated.
- Users must have one of the following roles: dfdatasteward, connectionadmin, wdfoperator, wdfbuilder, or wdfconsumer.
- Access to related WDF applications such as Connect Hub, Data Catalog, and Data Workbench may be required for full functionality.
- If the Now Assist panel icon is not visible, verify plugin installation and role assignments with your administrator.
Practical Benefits
ServiceNow customers gain AI-guided, contextual support for managing their data fabric assets and integrations, improving efficiency by reducing the need to switch contexts during workflows. The tool simplifies discovery, configuration, and action-taking related to data fabric environments, enhancing productivity and data governance.
Next Steps
To maximize usage of Now Assist for WDF, customers should explore configuration guides and learn how to ask for AI-driven recommendations to enhance their data fabric integration and management processes.
The Now Assist for Workflow Data Fabric (WDF) application provides AI-guided assistance for discovering data fabric assets and configuring integrations. Use it to receive contextual recommendations and take actions directly without leaving your workflow.
Now Assist entry points from WDF
Now Assist for WDF is accessible from two locations:
- Now Assist for WDF search field: Use the Now Assist search field on WDF Home for comprehensive AI-assisted guidance on integrations, data products, and WDF configuration.
- Now Assist panel: Access the Now Assist panel by selecting the sparkle icon (
) in the page header for AI-assisted guidance while working in WDF Home or any other WDF application.
Now Assist for WDF overview
You can use both, the Now Assist for WDF search field or the Now Assist panel to discover data fabric tables, connectors, and collectors, and request guidance on how to set up integrations.
The advantage of the Now Assist for WDF search field is that you receive in-depth answers. The search field renders a visualized view of the search sources (from KBs, data catalog, other applications) in the home page interactive view.
The advantage of the Now Assist panel embedded in WDF Home page is that you get answers to a broader spectrum of questions related to different WDF and other applications. You get assistance for data integration, discovery, and action-taking tasks without leaving your current work context, across all WDF applications.
Now Assist for WDF includes the oneExtend LLM skill that enables you to find information about collectors, connectors, data fabric tables, data products, and more.
Now Assist for WDF users
| User | Description |
|---|---|
| All Workflow Data Fabric user roles |
|
Panel features and behavior
The Now Assist panel in WDF Home page includes these features:
- Right-side positioning: Panel opens on the right side of your screen, preserving the main WDF Home page content on the left.
- Resizable: Drag the panel's left edge to adjust its width based on your preferences and screen size.
- Docking/Pinning: Pin the panel to keep it visible as you navigate within WDF applications (Connect Hub, Data Products, etc.)
- Unpinning: Unpin the panel to focus on a specific task with more screen space.
- Inline rendering: Content renders on the same page without opening new windows or tabs.
- Interactive widgets: Supports form fields, buttons, and other interactive elements for direct action-taking.
- Persistent conversation: Panel maintains your conversation history as long as your session is active.
Prerequisites
To access the Now Assist for WDF search and Now Assist panel in WDF Home page, you must meet the following requirements.
- Install and activate the Now Assist for WDF plugin (sn_nowassist_wdf).
- You must have one of these roles assigned:
- df_data_steward: Full data governance and curation access
- connection_admin: Full connection management access
- wdf_operator: WDF operator/consumer access
- wdf_builder: Custom connector and integration development access
- wdf_consumer: Data discovery and request access
- To use the Now Assist panel across WDF applications, you may need access to:
- Connect Hub (for connection creation and management)
- Data Catalog (for asset discovery)
- Data Workbench (for interface and product creation)
- Other WDF applications as needed
If the sparkle icon () is not visible, confirm with your administrator that the Now Assist plugin is installed and your role is assigned.
What to explore next
To learn more about configuring and using Now Assist for WDF, see: