Exploring Workflow Data Fabric Home

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Exploring Workflow Data Fabric Home

    Workflow Data Fabric Home is ServiceNow’s unified data foundation designed to connect and govern enterprise data across multiple systems. It resolves the common challenge of scattered data and redundant integrations by enabling teams to discover, reuse, and trust governed data without rebuilding pipelines. This foundation supports workflows, analytics, and AI with stable data contracts that maintain data integrity and context.

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    Key Features

    • Now Assist Panel: Embedded AI-guided assistance on the Workflow Data Fabric Home page helps with data integration, discovery, and action-taking without leaving the current context. It recommends whether to reuse existing data or connect new sources.
    • Connect Hub: A management interface for Connection Admins to create and maintain connections to external systems, configure credentials, authentication, and metadata collection, and assign Data Stewards.
    • Data Catalog: A self-service discovery platform where users can browse, evaluate, and request access to Data Products and Data Interfaces. It features trust scores, lineage, and governance metadata to ensure data usability.
    • Data Workbench: The workspace for Data Stewards to create and manage Data Interfaces and Data Products, define mappings, set access controls, and publish or promote assets.

    User Roles

    • Connection Admin: Manages external system connections and access permissions.
    • Data Steward: Owns Data Products and Interfaces, responsible for schema design, governance, and lifecycle management of data contracts.
    • WDF Builder: Extends connectivity by creating connectors and servers without modifying data contracts.
    • WDF Operator: Builds workflows that consume governed data but does not modify data contracts.
    • WDF Consumer: Explores the Data Catalog to discover, evaluate, and use governed data in workflows, analytics, AI agents, or APIs.

    Benefits

    • Discover and reuse data connections: Through the Data Catalog and Connect Hub, all users can find existing data assets without duplication.
    • Marketplace-style data discovery: Users benefit from trust scores, lineage, and semantic search to evaluate data quality and relevance.
    • AI-guided recommendations: Now Assist aids users in efficiently connecting and utilizing data.
    • Comprehensive data packaging: Related Data Interfaces are bundled with governance metadata and documentation, facilitating clear business meaning.
    • Support for complex data patterns: Data Stewards can manage single tables, joins, unions, synchronizations, and aggregations within Data Interfaces.
    • Automated metadata and lineage: Metadata collectors continuously enrich governance data and lineage without manual effort.
    • Trusted data for workflows and AI: Provides reliable and contextualized data that AI agents and workflows can safely consume.

    Next Steps

    ServiceNow customers can enhance their data integration and governance capabilities by exploring configuration options, AI assistance with Now Assist, connecting external systems, and managing Data Products and Catalog entries within Workflow Data Fabric Home.

    Workflow Data Fabric Home is ServiceNow's unified data foundation that connects enterprise data where it lives, governs it through stable contracts, and makes it ready for workflows, analytics, and AI.

    Workflow Data Fabric Home overview

    Workflow Data Fabric addresses a common enterprise challenge: Data is scattered across dozens of systems, integrations are rebuilt team by team, and AI agents lack the governed context they need to act reliably. Workflow Data Fabric Home addresses this challenge so that once data is connected and governed, any team can discover and reuse it without rebuilding pipelines or compromising data integrity.

    Now Assist Panel for Workflow Data Fabric Home
    The Now Assist panel embedded in the top-right corner of the Workflow Data Fabric (WDF) home page header provides AI-guided assistance for data integration, discovery, and action-taking tasks without leaving your current work context.
    Now Assist for Workflow Data Fabric (WDF)
    Now Assist for WDF search field in the Workflow Data Fabric (WDF) home page also provides AI-guided assistance. Describe what you need and Now Assist for WDF recommends whether to reuse existing data or connect a new source, and then routes you to the right place.
    Connect Hub

    Where Connection Admins create and manage connections to external systems. From Connect Hub, admins configure credentials and authentication, set up metadata collectors, and grant Data Stewards access to work with connected data.

    Data Catalog

    The self-service discovery layer where consumers browse and evaluate Data Products, Data Interfaces, and other cataloged assets. The Data Catalog displays trust scores, lineage, and governance metadata, enabling consumers to request access and confirm data usability before building on it.

    Data Workbench
    The interface in Workflow Data Fabric Home where Data Stewards create Data Interfaces and Data Products. The Data Workbench is also used to define mappings, set ACLs, and publish or promote assets.

    For more information, see Workflow Data Fabric Home navigation.

    Workflow Data Fabric Home users

    Table 1. Users
    User Description
    Connection Admin Creates and manages connections, configures credentials, sets up metadata collectors, and grants Data Stewards access to connections.
    Data Steward Creates and owns all Data products  and Data interfaces. Responsibilities include schema design, governance, metadata management, backward compatibility enforcement, and lifecycle management of all data contracts.
    WDF Builder Creates connectors, spokes, and MCP servers to extend the connectivity layer without owning or modifying data contracts.
    WDF Operator Builds deterministic and agentic workflows that consume governed data through Data Interfaces. WDF Operators are consumers of contracts, not owners or modifiers.
    WDF Consumer Explores the Data Catalog to discover data products, evaluates them for use, requests access, and uses governed data through workflows, analytics, AI agents, or APIs.
    For more information, see Workflow Data Fabric Home roles.

    Workflow Data Fabric Home benefits

    Table 2. Workflow Data Fabric benefits
    Benefit Feature Users
    Discover and reuse existing data connections. Data Catalog, Connect Hub All users
    Find data assets through marketplace-style browsing with trust scores, lineage, and semantic search. Data Catalog WDF Consumer, WDF Builder
    Get AI-guided recommendations. Now Assist for Workflow Data Fabric All users
    Package related Data Interfaces with business meaning, documentation, and governance metadata. Data Workbench, Data products WDF Consumer, Data Steward
    Support single table, JOIN, UNION, bi-directional synchronization, and aggregation patterns. Data Workbench, Data interfaces Data Steward
    Continuously discover schemas, build lineage, and enrich governance metadata without manual effort. Metadata collectors Data Steward, WDF Consumer
    Provide trusted, contextualized data that AI agents and workflows can safely consume. Data products, Metadata WDF Operator

    What to explore next

    To learn more about configuring and using Workflow Data Fabric Home, see: