Amazon CloudWatch Spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Amazon CloudWatch Spoke

    The Amazon CloudWatch Spoke enables integration between your ServiceNow instance and Amazon CloudWatch, allowing you to manage and monitor AWS resources and applications directly within ServiceNow. This integration streamlines monitoring tasks by automating responses to AWS events using ServiceNow workflows.

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    Key Features

    • Integration Hub Subscription Required: The spoke requires an active Integration Hub subscription to function.
    • Supported Versions: Built for Amazon CloudWatch API version 2010-08-01, with potential compatibility for later versions.
    • Spoke Version: The latest available version is v1.0.2.
    • User Permissions: Requires a user with full access to the Amazon CloudWatch account.
    • Dependencies: The spoke depends on several ServiceNow plugins including IntegrationHub Action Step - REST, Flow Designer - Dynamic Inputs, IntegrationHub Runtime, and Complex Object. Some may require additional licensing if used beyond the spoke.
    • Connection Management: Uses Integration Hub aliases to manage connection and credential information efficiently across multiple environments without needing to update individual actions when credentials change.

    Spoke Actions

    The spoke provides a range of automated actions categorized as follows:

    • Alarm Management: Create, delete, look up, and set temporary states for composite alarms.
    • Anomaly Management: Create and delete anomaly detection models for CloudWatch metrics.
    • Metric Management: Delete metric alarms, retrieve metric data, and create or update alarms linked to metrics or anomaly detection models.

    Practical Benefits

    By implementing this spoke, ServiceNow customers can automate AWS monitoring tasks directly within their ServiceNow workflows, improving operational efficiency and response times. The spoke simplifies credential management and supports robust alarm and anomaly handling, enabling proactive cloud resource management.

    Integrate ServiceNow instance with Amazon CloudWatch. Manage and monitor your Amazon Web Services (AWS) resources and applications from your ServiceNow instance.

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    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Supported versions

    This spoke was built for Amazon CloudWatch version 2010-08-01, but may be compatible with later versions.

    Spoke version

    Amazon CloudWatch spoke v1.0.2 is the latest version.

    Spoke requirements

    User with full access to Amazon CloudWatch account.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • Complex Object (com.glide.cobject)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Amazon CloudWatch Spoke provides actions to automate Amazon Web Services (AWS) resource and application monitoring tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Alarm Management Create Composite Alarm Creates a composite alarm.
    Delete Composite Alarm Deletes the specified alarms.
    Look Up Alarm Retrieves a list of specified alarms.
    Set Alarm State Assigns a temporary state to an alarm for testing.
    Anomaly Management Create Anomaly Detector Creates an anomaly detection model for a CloudWatch metric.
    Delete Anomaly Detector Deletes the specified anomaly detection model from an account.
    Metric Management Delete Metric Alarm Deletes the specified alarms.
    Look up Metric Data Retrieves different metrics in a single request.
    Upsert Metrics Alarm Create a new alarm or updates an alarm and associates the alarm with the specified metric, metric math expression, or an anomaly detection model.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see .

    For information about setting up the spoke, see Set up the Amazon CloudWatch spoke.