--- sourceDocument: Brazil Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Amazon Connect Spoke # Amazon Connect Spoke {#ariaid-title1} Release version: Brazil Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Manage and provide customer service across voice, chat, and tasks using your Amazon Connect account from your ServiceNow instance. ## Request apps on the Store {#amazon-connect-spoke__section_sz5_jv3_z3b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#amazon-connect-spoke__inline-send-to-store} ## Integration Hub subscription {#amazon-connect-spoke__section_lrc_p4t_f4b} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke version {#amazon-connect-spoke__section_nlp_c3x_3sb} Amazon Connect spoke v1.2.0 is the latest version. For version history of the spoke, see [Amazon Connect spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-amazon-connect.html).{#amazon-connect-spoke__amazon-connectspk} ## Supported versions {#amazon-connect-spoke__section_mrc_p4t_f4b} This spoke was built for Amazon Connect API Version 2017-08-08, but may be compatible with later versions. ## Spoke requirements {#amazon-connect-spoke__section_ldk_yzb_glb23} * User with full access to Amazon Connect. * Access Key ID and Secret Access Key of the user. Record these values for later use. {#amazon-connect-spoke__ul_a2f_mfc_glb}For more information about creating user in IAM and providing the required access, see [Understanding and Getting Your Security Credentials](https://docs.aws.amazon.com/general/latest/gr/aws-sec-cred-types.html) page on the [AWS Documentation](https://docs.aws.amazon.com/index.html) site. ## Spoke dependencies {#amazon-connect-spoke__section_rrc_p4t_f4b} If you're having trouble installing the app, ensure that these dependent plugins are installed: * ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) * Complex Object (com.glide.cobject) * ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime) * ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs) * ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest) {#amazon-connect-spoke__ul_klr_3bc_glb} Note: Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation. ## Spoke actions {#amazon-connect-spoke__section_xrc_p4t_f4b} The Amazon Connect spoke provides actions to automate Amazon Connect tasks when events occurs in your ServiceNow instance. Available actions include: {#amazon-connect-spoke__table_yrc_p4t_f4b__entry__3} | Category | Action | Description | |-|-|-| | Contact Flow Management | Create Contact Flow | Creates a contact flow for the specified Amazon Connect instance. | | Contact Flow Management | Get Contact Flow Details | Retrieves details of the specified contact flow. | | Contact Flow Management | Look up Contact Flows | Retrieves a list of contact flows. | | Contact Flow Management | Update Contact Flow Content | Updates content of the specified contact flow. | | Contact Flow Management | Update Contact Flow Name | Updates name of the specified contact flow. | | Contact Management | Resume Contact Recording | Resumes recording the call when a contact is being recorded and the recording has been suspended using suspend contact recording. Only voice recordings are supported at this time. | | Contact Management | Start Contact Recording | Starts recording the contact when an agent joins the call. Only voice recordings are supported at this time. | | Contact Management | Start Outbound Voice Contact | Places an outbound call to a contact and initiates the contact flow. | | Contact Management | Stop Contact | Ends the specified contact. | | Contact Management | Stop Contact Recording | Stops recording the call. If you use stop contact recording to stop recording an ongoing call, you can't use restart the contact recording. Only voice recordings are supported at this time. | | Contact Management | Suspend Contact Recording | Suspends recording the call when a contact is being recorded. | | Contact Management | Get Contact Attributes | Retrieves the contact attributes for the specified contact. | | Contact Management | Update Contact Attributes | Creates or updates user-defined contact attributes associated with the specified contact. | | Instance Management | Create Instance | Initiates an Amazon Connect instance with all the supported channels enabled. | | Instance Management | Delete Instance | Deletes the specified instance. | | Instance Management | Get Instance Details | Retrieves details of the specified instance. | | Instance Management | Look up Hours of Operations | Retrieves a list of hours of operations. | | Instance Management | Look up Instances | Retrieves a list of instances. | | Instance Management | Look up Phone Numbers | Retrieves a list of phone numbers. | | Instance Management | Look up Prompts | Retrieves a list of prompts. | | Instance Management | Look up Queues | Retrieves a list of queues. | | Instance Management | Look up Security Profiles | Retrieves a list of security profiles. | | Metric Management | Get Current Metrics Data | Retrieves the real-time metric data from the specified Amazon Connect instance. | | Metric Management | Get Metrics Data | Retrieves historical metric data from the specified Amazon Connect instance. Note: * The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, and 11:10, and must be later than the start time timestamp. * The time range between the start and end time must be less than 24 hours. {#amazon-connect-spoke__ul_pwg_kvr_h4b} | | Routing Policy Management | Associate Routing Profile Queues | Associates a set of queues with a routing profile. | | Routing Policy Management | Create Routing Profile | Creates a routing profile. | | Routing Policy Management | Disassociate Routing Profile Queues | Disassociates the specified set of queues from a routing profile. | | Routing Policy Management | Get Routing Profile Details | Retrieves details of the specified routing profile. | | Routing Policy Management | Look up Routing Profile Queues | Retrieves a list of routing profile queues. | | Routing Policy Management | Look up Routing Profiles | Retrieves a list of routing profiles. | | Routing Policy Management | Update Routing Profile Concurrency | Updates the specified routing profile concurrency. | | Routing Policy Management | Update Routing Profile Default Outbound Queue | Updates the specified routing profile default outbound queue. | | Routing Policy Management | Update Routing Profile Name | Updates the specified routing profile name. | | Routing Policy Management | Update Routing Profile Queues | Updates the properties associated with a set of queues for a routing profile. | | Tag Management | Add Tags to Resource | Associates a set of tags with the specified resource. | | Tag Management | Look up Tags for Resource | Retrieves all tags that are associated with the specified resource. | | Tag Management | Remove Tag from Resource | Removes the association of tag from resource. | | User Management | Create User | Creates a user account for the specified Amazon Connect instance. | | User Management | Delete User | Deletes the specified user. | | User Management | Get User Details | Retrieves details of the specified user. | | User Management | Get User Hierarchy Group | Retrieves details of the user hierarchy group. | | User Management | Get User Hierarchy Structure | Retrieves details of the user hierarchy structure. | | User Management | Look up User Hierarchy Groups | Retrieves a list of user hierarchy groups. | | User Management | Look up Users | Retrieves the list of users. | | User Management | Update User Hierarchy | Updates the specified user hierarchy. | | User Management | Update User Identity Information | Updates the specified user identify information. | | User Management | Update User Phone Configuration | Updates details of the specified user phone configuration. | | User Management | Update User Routing Profile | Updates the specified user routing profile. | | User Management | Update User Security Profiles | Updates details of the specified user security profiles. | | User Management | Look up Agent Status | Retrieves a list of agent statuses. | [ ] {#amazon-connect-spoke__table_yrc_p4t_f4b} ## Connection and credential alias requirements {#amazon-connect-spoke__section_esc_p4t_f4b} Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For information about setting up the spoke, see [Set up the Amazon Connect spoke](https://www.servicenow.com/docs/X5CK~g1nr2Rn~qWoZC13Kg "Integrate the ServiceNow instance and Amazon Connect account using AWS credential to authenticate ServiceNow requests.").