---
sourceDocument: Brazil Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Set up a bi-directional webhook for the Google Directory spoke

# Set up a bi-directional webhook for the Google Directory spoke {#ariaid-title1}

Release version: Brazil  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a webhook routing policy and subflow according to your requirement.

## Before you begin

Role required: admin

## About this task

The default routing policy in the Google Directory WebHook Routing Policies module triggers the Process Google Directory User Webhook Subflow and notifies the ServiceNow app when certain events occur in the Google Directory.
To use any other fields in your custom subflow and customize conditions in the routing policy, perform these steps.

## Procedure

1. Navigate to AllFlow Designer.
2. Select Subflows.
3. In the name field, enter <kbd class="ph userinput">Process Google Directory User Webhook Subflow</kbd> and press Enter.
4. Select the subflow.
5. On the Process Google Directory User Webhook Subflow page, select the More Actions Menu icon (![More Actions Menu icon.]()).
6. Select Copy Subflow.
7. Customize the subflow according to your requirement and publish it.
8. In the filter field, enter <kbd class="ph userinput">Google Directory Webhook Routing Policies</kbd>.
9. Select New.
10. Fill the form.  
    {#customize-a-bi-directional-webhook-for-google-directory__table_awj_xgv_z3b__entry__2}

    | Field | Description |
    |-|-|
    | Label | A unique label to identify the routing policy. |
    | Application | The application is set to Global. |
    | Order | The order in which the request is processed. |
    | Answer | Subflow that must be triggered when the specified conditions are met. |
    | Default answer | Option to specify if the answer is the default answer. |
    | Condition | Conditions to be met when the required events occur in the Google Directory. |
    [Table 1. Decision form]

    {#customize-a-bi-directional-webhook-for-google-directory__table_awj_xgv_z3b}
11. Select Submit.

*[\>]: and then