Google Docs Spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Google Docs Spoke

    The Google Docs spoke enables ServiceNow customers to manage Google Docs documents directly from their ServiceNow instance. This integration allows automated document tasks triggered by events in ServiceNow, helping streamline document handling without leaving the platform.

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    Key Features

    • Document Management Actions: Automate common Google Docs operations including creating documents, adding headers and footers, retrieving document structure as JSON, searching text within documents, and updating document content with HTML.
    • AI Agent Integration: Includes standalone AI agents that simulate human-like intelligence to perform Google Docs tasks within ServiceNow workflows. These agents can be cloned and customized to fit specific business needs and integrated into agentic workflows using large language model (LLM) instructions.
    • Connection and Credential Management: Utilizes Integration Hub aliases to manage OAuth credentials and connections efficiently, simplifying multi-environment configuration and maintenance.

    Requirements and Dependencies

    • An active Integration Hub subscription is necessary.
    • A Google Cloud account is required to connect Google Docs.
    • Installation depends on ServiceNow plugins like Flow Designer - Dynamic Inputs, IntegrationHub Action Step - REST, and IntegrationHub Runtime; some may need additional licensing.

    Practical Benefits

    By integrating Google Docs with ServiceNow, customers can automate document workflows, reduce manual document handling, and improve process efficiency. The AI agents provide enhanced automation capabilities, enabling sophisticated document management scenarios within ServiceNow workflows. Credential aliasing simplifies secure connection management across different environments.

    Manage documents in Google Docs from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Google Docs spoke v1.3.0 is the latest version.

    Supported versions

    This spoke was built for Google Docs v1, but may be compatible with later versions.

    Spoke requirements

    Google Cloud account.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Google Docs spoke provides actions to automate Google Docs tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Document Management Create Document Creates a document in Google Docs.
    Create Footer Creates a footer in the specified document.
    Create Header Creates a header in the specified document.
    Get Document Details Retrieves the structure of the specified document as a JSON object.
    Search Text in Document Searches for the required document based on the search text or content.
    Update Document Updates the content of a document with the provided HTML content.

    Available AI agents

    Install Now Assist for Integration Hub and start using the available AI agents. For more information, see ServiceNow Otto for Integration Hub.

    This spoke provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.
    • In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See Create an agentic workflow for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger.

      You can also search for other available AI agents and add them to your agentic workflow. See Find AI agents for more information.

    • You can create a clone of the required spoke AI agent and customize it as per your requirement. See Duplicate an AI agent for more information about creating a clone.
    • See Now Assist AI agents for information about AI agents.

    Available AI agents include:

    AI Agent Description
    Google Docs document management AI agent Manage documents (that is, create document, create header or footer, get document details, search text in document) in Google Docs.

    There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

    Note:
    Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the Google Docs.