GovNotify Spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of GovNotify Spoke

    The GovNotify spoke enables ServiceNow customers to automate sending notifications—including emails, text messages, and physical letters—using the GovNotify service directly from their ServiceNow instance. It is designed to streamline communication workflows by integrating GovNotify’s messaging capabilities into ServiceNow automation.

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    This spoke requires an Integration Hub subscription and is compatible with GovNotify API version v2, with potential compatibility for later versions. The current release version is 1.3.0.

    Key Features

    • Spoke Flows and Subflows: Includes sample flow "Send a Text Message to User" and a sample subflow "GovNotify Webhook Callback" that can be copied and customized within your application scope to fit specific automation needs.
    • Spoke Actions: Provides actionable tasks such as sending letters, text messages, emails, and looking up notification statuses or messages. These actions enable automated response handling and message management.
    • AI Agents: Offers standalone AI agents like the GovNotify message manager, which automates managing and sending notifications. These agents can be incorporated into agentic workflows, cloned, and customized according to requirements to enhance automation intelligence within ServiceNow.
    • Modules: The spoke adds specific modules to your instance for managing client authentication, credentials, templates, text notifications, transaction records (covering emails, texts, and letters), and webhook decision answers for triggering subflows.
    • Connection and Credential Management: Uses Integration Hub aliases to simplify managing credentials and connection information across multiple environments. This approach reduces maintenance overhead by avoiding repetitive updates when credentials or connection details change.

    Practical Benefits for ServiceNow Customers

    • Automate multi-channel communications seamlessly within ServiceNow, improving operational efficiency and consistency in messaging.
    • Leverage pre-built flows and AI agents to quickly deploy and customize notification processes without extensive coding.
    • Manage notification statuses and transaction histories centrally, facilitating monitoring and troubleshooting of communication workflows.
    • Reduce administrative burden through simplified credential and connection management using aliases, ensuring secure and scalable integrations.
    • Extend automation capabilities by integrating AI-driven agents that mimic human-like intelligence to enhance notification handling and workflow execution.

    Use the GovNotify spoke to send emails, texts, and letters based on automation in your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    GovNotify spoke v1.3.0 is the latest version.

    Supported versions

    This spoke was built for GovNotify API version v2, but may be compatible with later versions.

    Spoke flows

    The GovNotify spoke provides the sample flow, Send a Text Message to User to demonstrate sending a text message to the specified user. To customize the sample flow, copy it to the required application scope.

    Spoke subflows

    The GovNotify spoke provides the sample subflow, GovNotify Webhook Callback to demonstrate automating tasks. To customize a sample subflow, copy it to the required application scope.

    Spoke actions

    The GovNotify spoke provides actions to automate tasks when events occur in your ServiceNow instance. Available actions include:

    Action Description
    Look up Notification Status by ID Retrieves the latest notification by the notification ID.
    Look up Notifications Retrieves up to 250 messages and statuses that is one page.
    Send a Letter Sends a physical notification letter to a recipient.
    Send a Text Message Sends a text message to a recipient.
    Send an Email Sends an email notification to the recipient.

    Available AI agents

    Install Now Assist for Integration Hub and start using the available AI agents. For more information, see ServiceNow Otto for Integration Hub.

    This spoke provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.
    • In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See Create an agentic workflow for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger.

      You can also search for other available AI agents and add them to your agentic workflow. See Find AI agents for more information.

    • You can create a clone of the required spoke AI agent and customize it as per your requirement. See Duplicate an AI agent for more information about creating a clone.
    • See Now Assist AI agents for information about AI agents.

    Available AI agents include:

    AI Agent Description
    GovNotify message manager Manages notifications and messages (that is, send a text message, email, or letter, look up notifications, look up notification status by ID) in GovNotify.

    There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

    Note:
    Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.

    Spoke module

    The GovNotify spoke adds the GovNotify Spoke application to your instance and includes these modules:
    Module Description
    Client Details Stores the client record that authenticates the requests.
    Credentials Contains the default credential record of the GovNotify spoke.
    Templates Displays the details of the templates in your GovNotify account.
    Text Notifications Displays the details of sent text messages.
    Transactions Displays the details of all sent messages. The records include transactions for emails, text messages, and letters.
    Webhook Decision Answers Stores the webhook answer record that triggers the required subflow.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the GovNotify spoke.