Microsoft Teams Spoke

  • Release version: Australia
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Microsoft Teams Spoke

    The Microsoft Teams spoke enables ServiceNow customers to post messages and detailed information about incident, problem, and change records directly to Microsoft Teams channels via Integration Hub. This integration requires an Integration Hub subscription and uses webhook connectors to send information from ServiceNow to Teams.

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    Note that starting with the Yokohama release, the Microsoft Teams spoke is being prepared for future deprecation. It will no longer be activated on new instances but will continue to be supported. Customers are encouraged to use the Microsoft Teams Graph Spoke for the latest functionality.

    Key Features

    • Post a Message: Send a custom message to a Teams channel using a webhook URL, with optional title and message content.
    • Post Change Details: Share details of a ServiceNow change record in a Teams channel through a webhook.
    • Post Incident Details: Send ServiceNow incident record details to a Teams channel.
    • Post Problem Details: Publish problem record information from ServiceNow to Teams.

    Inputs and Configuration

    All actions require specifying the Microsoft Teams webhook URL, which must be set up in Teams beforehand. Additional optional inputs include:

    • Title of the message
    • Additional message content before record details
    • Override default fields (by providing a comma-separated list of field names instead of the default fields: Short Description, Category, State, Priority, and Assignment Group)
    • Theme color using a hex code to highlight messages
    • Action URL and Action Name to provide clickable buttons in Teams messages for automated workflows

    Practical Use

    For example, you can create a flow that uses the "Post Incident Details" action to automatically notify a Teams channel about newly created high-priority incidents with a specified theme color. This enhances communication and visibility of critical ServiceNow records directly within Microsoft Teams.

    The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change record details to Microsoft Teams channels.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Important:
    Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spoke provides the latest experience for this functionality.

    For more information, search for the term Microsoft Teams Spoke for ServiceNow IntegrationHub in .

    Spoke version

    Microsoft Teams spoke v1.1.3 is the latest version.

    Microsoft Teams actions

    The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:
    Action Description
    Post a Message Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send.
    Post Change Details Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send.
    Post Incident Details Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send.
    Post Problem Details Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send.

    Microsoft Teams Inputs

    The following inputs are common to the Microsoft Teams actions:
    Input Description
    [Required] Webhook URL The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation.
    [Optional] Title Title of the message.
    [Optional] Additional Message Add a message before the record details.
    [Optional] Override Default Fields You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group.
    [Optional] Theme Color (Hex) Hex code value of color to highlight the message.
    [Optional] Action URL URL to the page that opens when you click the button. For more information, see https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using?tabs=cURL.
    [Optional] Action Name Name of the action that you can automate with the flow.

    Example

    You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.
    Post Incident Details action added to a flow