---
sourceDocument: Brazil Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# PagerDuty Spoke

# PagerDuty Spoke {#ariaid-title1}

Release version: Brazil  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read  
The PagerDuty spoke provides actions to view and analyze meaningful usage data for PagerDuty software subscriptions. Analyze on-call users to determine which licenses are stale so that you can reclaim these licenses and realize your potential savings.

## Request apps on the Store {#pagerduty-spoke__section_ubw_yf2_4xb}

Visit the [ServiceNow](https://store.servicenow.com/sn_appstore_store.do) Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Integration Hub subscription {#pagerduty-spoke__section_xhx_p4g_h4b}

This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf).

## Spoke version {#pagerduty-spoke__section_spv_p4g_h4b}

PagerDuty spoke v1.6.1 is the latest version. For version history of the spoke, see [PagerDuty spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-pagerduty.html).{#pagerduty-spoke__pagerduty-spk-ver}

## Supported versions {#pagerduty-spoke__section_yhx_p4g_h4b}

This spoke was built for PagerDuty v1.5.1, but may be compatible with later versions.{#pagerduty-spoke__pagerduty-ver}

## Spoke requirements {#pagerduty-spoke__section_b3x_p4g_h4b}

PagerDuty global admin account.

## Spoke dependencies {#pagerduty-spoke__section_d3x_p4g_h4b}

If you're having trouble installing the app, ensure that these dependent plugins are installed:

* ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
* ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
* ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
{#pagerduty-spoke__ul_e3x_p4g_h4b}  
Note:  
Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

## Spoke subflows {#pagerduty-spoke__section_h3x_p4g_h4b}

The PagerDuty spoke provides sample subflows to demonstrate automating PagerDuty tasks. To customize a sample subflow, copy it to a new application scope.
Available sample subflows include:  
{#pagerduty-spoke__table_i3x_p4g_h4b__entry__2}

| Subflow | Description |
|-|-|
| PagerDuty Download Subscriptions | Downloads user subscriptions from the PagerDuty portal. To use this subflow, perform the steps outlined in [Integrating with PagerDuty](https://www.servicenow.com/docs/access?context=integrate-with-pagerduty&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US). |
| PagerDuty Reclaim Subscription | Deactivates user accounts in PagerDuty. To use this subflow, perform the steps outlined in [Integrating with PagerDuty](https://www.servicenow.com/docs/access?context=integrate-with-pagerduty&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US). |
| PagerDuty Update User Activity | Retrieves the activity of users who are on an on-call schedule. To use this subflow, perform the steps outlined in [Integrating with PagerDuty](https://www.servicenow.com/docs/access?context=integrate-with-pagerduty&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US). |
[ ]

{#pagerduty-spoke__table_i3x_p4g_h4b}

## Spoke actions {#pagerduty-spoke__section_j3x_p4g_h4b}

The PagerDuty spoke provides actions to automate PagerDuty tasks when
events occur in your ServiceNow instance. Available actions include:  
{#pagerduty-spoke__table_k3x_p4g_h4b__entry__3}

| Category | Action | Description |
|-|-|-|
| Audit Management | Look up Audit Record Stream | Retrieves information about the list of audits. |
| Business Service Management | Create Business Service | Creates business service by passing the Number field. |
| Business Service Management | Create Business Service Subscribers | Creates a business service subscriber. |
| Business Service Management | Delete Business Service | Deletes a business service. |
| Business Service Management | Look up Business Service by ID | Retrieves information about the specified business service. |
| Business Service Management | Look up Business Service Dependencies by Business Service ID | Retrieves the Business Service Dependencies by Business Service ID. |
| Business Service Management | Look up Business Service Subscribers by Business Service ID | Retrieves Business Service Subscribers by Business Service ID. |
| Business Service Management | Look up Business Services Stream | Retrieves a Business Services Stream. |
| Business Service Management | Remove Business Service Subscribers | Removes the specified business service subscriber. |
| Business Service Management | Update Business Service | Updates a business service. |
| Escalation Policy Management | Delete Escalation Policy | Deletes the specified escalation policy. |
| Escalation Policy Management | Look up Escalation Policies Stream | Retrieves information about the list of escalation policies. |
| Escalation Policy Management | Look up Escalation Policy by ID | Retrieves Escalation Policy by ID. |
| Escalation Policy Management | Update Escalation Policy | Updates an escalation policy. |
| Escalation Policy Management | Create Escalation Policy | Creates an escalation policy |
| Extension Management | Create Extension | Creates an extension. |
| Extension Management | Look up Extension by ID | Retrieves information about the specified extension. |
| Extension Management | Look up Extensions Stream | Retrieves information about the list of extensions. |
| Extension Management | Update Extension | Updates an extension. |
| Incident Management | Create Incident | Creates an incident with the specified details. |
| Incident Management | Look up Incident by ID | Retrieves information about an incident by its ID. |
| Incident Management | Look up Incidents Stream | Retrieves information about the list of incidents. |
| Incident Management | Update Incident | Updates an incident with the specified details. |
| Notifications Management | Look Up Notification Stream | Retrieves the list of notifications. |
| Schedule Management | Create Schedule | Creates a schedule. |
| Schedule Management | Look up Schedule by ID | Retrieves information about a schedule ID. |
| Schedule Management | Look up Schedules Stream | Retrieves information about the list of schedules. |
| Schedule Management | Update Schedule | Updates a schedule with the specified information. |
| Service Management | Create Service | Creates a service |
| Service Management | Look up Service by ID | Retrieves the details of a service by its ID. |
| Service Management | Look up Services Stream | Retrieves information about the list of services. |
| Service Management | Update Service | Updates a service with the specified information. |
| Tag Management | Create Tag | Creates a tag. |
| Tag Management | Delete Tag | Deletes the specified tag. |
| Tag Management | Look up Tag by ID | Retrieves information about the specific tag. |
| Tag Management | Look up Tags Stream | Retrieves information about the required tags. |
| Tag Management | Assign Tags | Assigns tags to the required entity. |
| Team Management | Add Escalation Policy to Team | Adds the escalation policy to a team with the specified details. |
| Team Management | Add User to Team | Adds users to the specified team. |
| Team Management | Create Team | Creates a team. |
| Team Management | Create Team Subscriptions | Creates a team subscription. |
| Team Management | Delete Team | Deletes the specified team. |
| Team Management | Look up Subscriptions in Team | Retrieves information about the specified subscription in a team. |
| Team Management | Look up Team by ID | Retrieves the specific team by ID. |
| Team Management | Look up Teams Stream | Retrieves the information about the list of teams. |
| Team Management | Look up Users in Team | Retrieves information about the specified users from a team. |
| Team Management | Remove Escalation Policy from Team | Removes the specified escalation policy from the specified team. |
| Team Management | Remove Team Subscriptions | Removes the specified team subscription. |
| Team Management | Remove User from Team | Removes the specified user from the specified team. |
| Team Management | Update Team | Updates the details of a team. |
| Webhook Management | Create Webhook Subscription | Creates a webhook subscription. |
| Webhook Management | Delete Webhook | Deletes a webhook. |
| Webhook Management | Look up Webhook Subscription by ID | Retrieves information about the specified webhook subscription ID. |
| Webhook Management | Look up Webhook Subscription Stream | Retrieves information about the list of webhook subscriptions. |
| Webhook Management | Update Webhook Subscription | Updates the specified webhook subscription. |
| User Management | Look Up Users | Retrieves all PagerDuty user subscriptions. |
| User Management | Look Up On Call Users | Retrieves information about the last time that a user was on an on-call schedule. |
| User Management | Remove User | Deactivates a user account in PagerDuty. |
| User Management | Look up Users Stream | Retrieves information about the list of users. |
| User Management | Create User | Creates a user. |
| User Management | Update User | Updates the details of the specified user. |
[ ]

{#pagerduty-spoke__table_k3x_p4g_h4b}  
Note:  
This spoke has a Look up User action and Software Asset Management related actions only.

## Available AI agents {#pagerduty-spoke__section_e3k_qmr_ygc}

Install Now Assist for Integration Hub and start using the available AI agents. For more information, see [Now Assist for Integration Hub](https://www.servicenow.com/docs/XkEXM~jC9ZOQ1CzB~K0s4A "Use the ServiceNow Now Assist AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions.").  
This spoke provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.

* In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See [Create an agentic workflow](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger.

  You can also search for other
  available AI agents and add them to your agentic workflow. See [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for more information.
* You can create a clone of the required spoke AI agent and customize it as per your requirement. See [Duplicate an AI agent](https://www.servicenow.com/docs/access?context=clone-ai-agent&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for more information about creating a clone.
* See [AI Agent Studio (legacy)](https://www.servicenow.com/docs/access?context=na-ai-agents&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for information about AI agents.
{#pagerduty-spoke__ul_tjz_vtr_m2c}

Available AI agents include:  
{#pagerduty-spoke__table_mpr_nnr_ygc__entry__2}

| AI agent | Description |
|-|-|
| PagerDuty team management AI agent | Creates teams, updates team details, manages users and escalation policies, and retrieves information about teams and their subscriptions. |
| PagerDuty business service management AI agent | Creates, updates, and deletes business services, manages subscribers, and retrieves dependencies. |
| PagerDuty schedule management AI agent | Retrieves schedule streams and details of the required schedule. |
| PagerDuty extension management AI agent | Retrieevs details of the required extensions, creates new extensions, retrieves a stream of extensions, and updates existing extensions. |
| PagerDuty user management AI agent | Retrieves details of the on-call users, updates user details, creates new users, removes the required users and retrieves the user streams. |
| PagerDuty incident management AI agent | Creates new incidents, updates existing ones, and retrieves details of the required incident. |
| PagerDuty notification management AI agent | Retrieves details of notifications. |
| PagerDuty service management AI agent | Creates new services, updates details of existing services, and retrieves details of the required service. |
| PagerDuty audit management AI agent | Retrieves the audit records and integrates the PagerDuty functionalities into broader operational flow. |
| PagerDuty escalation policy management AI agent | Creates, updates, deletes, and retrieves escalation policies, as well as stream policy data for integration into workflows |
| PagerDuty tag management AI agent | Creates tags, retrieves details of the required tag, retrieves tag streams, deletes tags, and assigns tags. |
[ ]

{#pagerduty-spoke__table_mpr_nnr_ygc}

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).  
Note:  
Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.

## Connection and credential alias requirements {#pagerduty-spoke__section_q3x_p4g_h4b}

Integration Hub uses aliases to manage connection
and credential information. Using an alias eliminates the need to configure multiple
credentials and connection information profiles when using multiple environments. If the
connection or credential information changes, you don't need to update any actions that
use the connection. For more information, see [Connections and Credentials](https://www.servicenow.com/docs/access?context=r-credentials&version=brazil&pubname=brazil-platform-security&ft:locale=en-US).