---
sourceDocument: Brazil Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Set up a bi-directional webhook for the Qualtrics spoke

# Set up a bi-directional webhook for the Qualtrics spoke {#ariaid-title1}

Release version: Brazil  
Updated October 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Configure a webhook to subscribe to Qualtrics with a ServiceNow callback URL.

## Before you begin

Role required: admin

## Add a token for the Qualtrics spoke {#ariaid-title2}

Add a token for the Qualtrics spoke in the Token Verification \[token_verification\] table. The webhook registry records use this token to authenticate requests.

### Before you begin

Role required: admin

### Procedure

1. In the filter navigator, enter <kbd class="ph userinput">token_verification.list</kbd> and press the Enter or Return key.  
   The records in the Token Verification \[token_verification\] table are displayed.
2. Click New.
3. On the form, fill these values.  
   {#qualtrics-spk-token__table_vt3_yvz_wkc__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name to identify the token record. |
   | Description | Description of the token. |
   [ ]

   {#qualtrics-spk-token__table_vt3_yvz_wkc}
4. Click Generate Secure Token.  
   Token value is generated and populated in the Token field.
5. Click the toggle visibility icon ![]().  
   The value of token is displayed.
6. Copy and record the value of token for later use.  

## Generate callback URL for the required webhook registry {#ariaid-title3}

For the required default webhook registry, add token and generate callback URL.

### Before you begin

Role required: admin

### Procedure

1. Navigate to AllQualtrics SpokeQualtrics Webhook Registry.  
   The list of default webhook registry records is displayed.
2. Click the required webhook registry.  
   For example, Recipient session started event.
3. On the Qualtrics Webhook Registry, for the Token field, search and select the token record you had previously created.
4. Right-click the form header and click Save.
5. Click Callback URL Qualtrics.  
   The callback URL is generated and displayed.  
6. Copy and record the callback URL for later use.

## Subscribe to webhook event in ServiceNow instance {#ariaid-title4}

Subscribe to the required event in your ServiceNow instance by adding callback URL in the Create Subscription action.

### Before you begin

Identify the events you want to get notified about. For the full list of events, see [Qualtrics API documentation](https://api.qualtrics.com/66b2ec694d5c2-webhooks). For example, to enable notifications when a survey is activated, enter <kbd class="ph userinput">controlpanel.activateSurvey</kbd>. To scope notifications to one specific
survey, add its Survey ID to the event name. For example, <kbd class="ph userinput">surveyengine.startedRecipientSession.{SurveyID}</kbd>. Replace <kbd class="ph userinput">{SurveyID}</kbd> with the required Survey ID.

Role required: admin

### Procedure

1. Navigate to AllProcess AutomationWorkflow Studio.
2. Click Actions.  
   The list of actions is displayed.
3. Search and open the Create Subscription action in the Qualtrics spoke.
4. Click Test.
5. On the Test Action form, fill these values.  
   {#qualtrics-subscribe-servicenow__table_tlk_mgb_xkc__entry__2}

   | Field | Description |
   |-|-|
   | URL | Enter the callback URL you had generated previously. |
   | Topics | Enter the event for which you want to enable notifications. For example, <kbd class="ph userinput">controlpanel.activateSurvey</kbd>. |
   | Shared Key | Enter the value of token you had generated previously. |
   [ ]

   {#qualtrics-subscribe-servicenow__table_tlk_mgb_xkc}  
   Note:  
   Do not select the Encrypt option.
6. Click Run Test.  
   Subscription is created for the event.

*[\>]: and then