--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Salesforce Marketing Cloud Spoke # Salesforce Marketing Cloud Spoke {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Salesforce Marketing Cloud Spoke The Salesforce Marketing Cloud spoke, developed by Bristlecone, Inc., enables ServiceNow customers to automate interaction with Salesforce Marketing Cloud Corporate Edition. It provides actions to retrieve and update records from Marketing Cloud data extensions and manage user information directly from ServiceNow. Show full answer Show less This spoke requires an Integration Hub subscription and depends on specific ServiceNow plugins to function correctly. It is designed to streamline marketing data management and user updates by integrating key Salesforce Marketing Cloud operations into ServiceNow workflows. ## Key Features * **Data Extension Management:** Retrieve records from Salesforce Marketing Cloud data extensions, supporting both small datasets (under 2500 records) and bulk data retrieval through streaming. * **User Management:** Look up user properties and update user information based on user ID, facilitating synchronization of user data between ServiceNow and Salesforce Marketing Cloud. * **Spoke Tables:** Adds a configuration table to display Salesforce Marketing Cloud settings such as data extensions, helping administrators manage integration configurations within ServiceNow. * **Connection and Credential Management:** Uses a Connection \& Credential alias linked to SOAP security policies for credential setup. Consistent credentials must be used across multiple Salesforce Marketing Cloud environments. ## Practical Considerations for ServiceNow Customers * Ensure you have an admin user in Salesforce Marketing Cloud with privileges to create users and roles to fully utilize the spoke's user management capabilities. * Verify installation of dependent plugins including Complex Object, Integration Hub Runtime, SOAP Action Step, and Data Stream Action Template, as some require additional licenses. * Consult the Salesforce Marketing Cloud spoke release notes for version details and updates; the latest version is 1.6.2. * For connection setup and spoke configuration guidance, refer to the official setup documentation to ensure proper integration and credential management. The Salesforce Marketing Cloud spoke is built by Bristlecone, Inc. This spoke provides actions to retrieve records from your Salesforce Marketing Cloud data extensions and retrieve and update user information. ## Request apps on the Store {#salesforce-marketing-cloud-spoke__section_sz5_jv3_z3b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#salesforce-marketing-cloud-spoke__inline-send-to-store} ## Integration Hub subscription {#salesforce-marketing-cloud-spoke__section_qyk_v5d_s4b} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke version {#salesforce-marketing-cloud-spoke__section_xhm_sc1_hzb} Salesforce Marketing Cloud spoke v1.6.2 is the latest version. For version history of the spoke, see [Salesforce Marketing Cloud spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-salesforce-marketing-cloud.html).{#salesforce-marketing-cloud-spoke__sf-mktng-cld-ver} ## Supported versions {#salesforce-marketing-cloud-spoke__section_ryk_v5d_s4b} This spoke was built for Salesforce Marketing Cloud Corporate Edition. ## Spoke requirements {#salesforce-marketing-cloud-spoke__section_uyk_v5d_s4b} Admin user with privileges to create new users and roles in Salesforce Marketing Cloud. ## Spoke dependencies {#salesforce-marketing-cloud-spoke__section_wyk_v5d_s4b} If you're having trouble installing the app, ensure that these dependent plugins are installed: * Complex Object (com.glide.cobject) * ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime) * ServiceNow Integration Hub Action Step - SOAP (com.glide.hub.action_step.soap) * ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream) {#salesforce-marketing-cloud-spoke__ul_xyk_v5d_s4b} Note: Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation. ## Spoke actions {#salesforce-marketing-cloud-spoke__section_czk_v5d_s4b} The Salesforce Marketing Cloud spoke provides actions to automate Salesforce Marketing Cloud tasks when events occurs in your ServiceNow instance. Available actions include: {#salesforce-marketing-cloud-spoke__table_dzk_v5d_s4b__entry__3} | Category | Action | Description | |-|-|-| | Data Extension Management | Look up Data Extension Attributes | Retrieves records from data extensions with less than 2500 records. | | Data Extension Management | Look up Data Extension Attributes for Bulk Records Stream | Retrieves bulk records from data extensions. | | User Management | Look up Users Stream | Retrieves user properties for your Salesforce Marketing Cloud users based on the specified user properties and associated filters. | | User Management | Update User by User ID | Updates user properties based on the user ID. | [ ] {#salesforce-marketing-cloud-spoke__table_dzk_v5d_s4b} ## Spoke tables {#salesforce-marketing-cloud-spoke__section_y3t_dvq_n4b} The Salesforce Marketing Cloud spoke adds the following table: {#salesforce-marketing-cloud-spoke__table_ajt_dvq_n4b__entry__3} | Table | Description | Fields | |-|-|-| | Configurations | Displays the list of Salesforce Marketing Cloud configurations, such as data extensions. | * Configuration Type * Configuration Value {#salesforce-marketing-cloud-spoke__ul_blg_vxq_n4b} | [ ] {#salesforce-marketing-cloud-spoke__table_ajt_dvq_n4b} Note: This spoke has a Look up User action and Software Asset Management related actions only. ## Connection and credential alias requirements {#salesforce-marketing-cloud-spoke__section_jzk_v5d_s4b} The Salesforce Marketing Cloud spoke uses a Connection \& Credential alias for the connection setup and the user profile that is attached to the SOAP security policies for the credential setup. If you are connecting to multiple Salesforce Marketing Cloud environments, you must use the same credential information in each environment. For information about setting up the spoke, see [Set up the Salesforce Marketing Cloud spoke](https://www.servicenow.com/docs/Ji4lcl9iUZJT70Ivpz_pug#setup-salesforce-marketing-cloud "Integrate the ServiceNow instance and Salesforce Marketing Cloud by using Salesforce Marketing Cloud credentials to authenticate ServiceNow requests.").