---
sourceDocument: Brazil Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Set up the Jira spoke for Jira Server

# Set up the Jira spoke for Jira Server {#ariaid-title1}

Release version: Brazil  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Integrate the ServiceNow instance and Jira Server using user name and password to authenticate ServiceNow requests.

## Before you begin

Important:  
* Starting with the Australia release, instructions for generating and using API tokens have been removed from our documentation to align with Atlassian's Acceptable Use Policy.
* As of February 15, 2024 PT, your Jira Server products reached the end of support. Starting from Jira Software 9.13 and Jira Service Management 5.13, new Jira releases support only Data Center licenses.
* End of life for impacted Data Center products will take place on March 28, 2029 at 23:59 PST. Data Center subscriptions and any associated Marketplace apps will expire on this date, making Data Center products and apps read-only. For more information, see [Data Center EOL General Questions](http://atlassian.com/licensing/data-center-end-of-life#data-center-eol-general-questions).
* Apps that collect API tokens to create individual 3LO apps don't comply with Atlassian security requirements for cloud apps and Atlassian acceptable use policy.
{#setup-jira-server__ul_mly_cvy_t3c}

* Request an Integration Hub subscription.
* Activate the Jira spoke.
* Role required: admin.
{#setup-jira-server__ul_e1t_2xr_gwb}

## Option 1: Using user name and password {#ariaid-title2}

Integrate the ServiceNow instance and Jira Server using user name and password to authenticate ServiceNow requests.

### Before you begin

Role required: admin

### Create credential record for the Jira spoke {#ariaid-title3}

Create a credential record for the Jira account. The Jira spoke connection and credential alias uses this credential to authorize actions.

#### Before you begin

Role required: admin

#### Procedure

1. Navigate to AllConnections \& CredentialsCredentials.
2. Click New.  
   The system displays the message What type of Credentials would you like to create?
3. Select Basic Auth Credentials.
4. On the form, fill these values.  
   {#jira-serv-cred-6__table_pcs_vps_gwb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name to identify the credential record for the Jira spoke. For example, <kbd class="ph userinput">Jira Data Center Basic Cred</kbd>. |
   | Username | Username to log in to the Jira Data Center or Jira Server. |
   | Password | Password to log in to the Jira Data Center or Jira Server. |
   [ ]

   {#jira-serv-cred-6__table_pcs_vps_gwb}
5. Right-click the form header and click Save.
{#jira-serv-cred-6__steps_whl_bmw_v3c}

### Create a connection record for the Jira spoke {#ariaid-title4}

Create a connection record for the Jira account. The connection and credential alias uses this connection to perform actions in Jira.

#### Before you begin

Role required: admin

#### Procedure

1. Navigate to AllConnections \& CredentialsConnection \& Credential Aliases.
2. Open the alias record for Jira that shipped with the spoke.
3. On the Connections tab, click New.  
   The system displays a blank HTTP(s) Connection form.
4. Enter these values and click Submit.  
   {#jira-server-conn-6__table_vsw_lkv_4fb__entry__2}

   | Field | Value required |
   |-|-|
   | Name | Enter any name to uniquely identify the connection record. For example, enter <kbd class="ph userinput">Jira cloud OAuth Connection</kbd>. |
   | Credential | Select the Credential record created for Jira. For example, select Jira Data Center Basic Cred. |
   | Connection URL | Base URL of the Jira server. |
   [ ]

   {#jira-server-conn-6__table_vsw_lkv_4fb}
5. In the Attributes related list, provide these values.
   1. Enter the value <kbd class="ph userinput">2</kbd> for api_version.
   2. Enter the value <kbd class="ph userinput">server</kbd> for server_type.

   {#jira-server-conn-6__substeps_ppy_5bt_gwb}  
6. Click Submit.  
   The Jira spoke is configured to use Basic Auth credentials.
{#jira-server-conn-6__steps_dzs_smw_v3c}

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