---
sourceDocument: Brazil Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Set up Twilio spoke

# Set up Twilio spoke {#ariaid-title1}

Release version: Brazil  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Integrate the ServiceNow
instance and Twilio using basic authentication to authenticate ServiceNow requests.

## Before you begin

* Request an Integration Hub subscription.
* Activate the Twilio spoke.
* Role required: admin.
{#setup-twilio__ul_l2l_mph_gfb}

## Configure connection for Twilio spoke {#ariaid-title2}

Add and configure Twilio Base, Twilio Messaging, and
Twilio Notify connections to authenticate ServiceNow requests in Twilio spoke.

### Before you begin

Role required: admin

### Procedure

1. Configure the Twilio_Base connection alias.
   1. Navigate to AllProcess AutomationWorkflow Studio.
   2. Click the Integrations tab.
   3. Under Connections, toggle and enable the Outbound connections.
   4. Locate the alias for Twilio_Base and click View Details.  
      * To configure the default connection and credential alias record that is shipped along with the Twilio spoke, click View Details.

      * To manage more than one Twilio Base spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see [Supporting multiple connections](https://www.servicenow.com/docs/D9pGgVwvfvFrzWX3lknyWg "Support several connections to a single integration provider. Select connections for flows, subflows, and actions directly from a flow.").

      {#config-connection-twilio__ul_rb41_w2e_pbc}

      If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.

   5. On the form, fill in the fields.  
      {#config-connection-twilio__table_xqs_f2d_2wb__entry__2}

      | Field | Description |
      |-|-|
      | Connection Name | Name to uniquely identify the connection record. For example, enter <kbd class="ph userinput">Twilio_Base</kbd>. |
      | Connection URL | Connection URL for Twilio Base. This field is automatically set to <kbd class="ph userinput">https://api.twilio.com</kbd>. |
      | Account SID | Account String Identifier (SID) of Twilio Base. |
      | Page Size | Page size for data stream of Twilio Base. |
      | Credential Name | Name to uniquely identify the Twilio Base credential record. For example, <kbd class="ph userinput">Twilio Base Spoke Credential</kbd>. |
      | User name | Account String Identifier (SID) of Twilio Base. |
      | Password | Auth Token of the Twilio account. |
      [Table 1. Connection form]

      {#config-connection-twilio__table_xqs_f2d_2wb}

   6. Click Configure Connection.
   {#config-connection-twilio__substeps_cjq_wzx_mdc}
2. Configure the Twilio_Messaging connection alias.
   1. Navigate to AllProcess AutomationWorkflow Studio.
   2. Click the Integrations tab.
   3. Under Connections, toggle and enable the Outbound connections.
   4. Locate the alias for Twilio_Messaging and click View Details.  
      * To configure the default connection and credential alias record that is shipped along with the Twilio spoke, click View Details.

      * To manage more than one Twilio Messaging spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see [Supporting multiple connections](https://www.servicenow.com/docs/D9pGgVwvfvFrzWX3lknyWg "Support several connections to a single integration provider. Select connections for flows, subflows, and actions directly from a flow.").

      {#config-connection-twilio__ul_lqp_wb2_ndc}

      If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.

   5. On the form, fill in the fields.  
      {#config-connection-twilio__table_k3h_1hd_2wb__entry__2}

      | Field | Description |
      |-|-|
      | Connection Name | Name to uniquely identify the connection record. For example, enter <kbd class="ph userinput">Twilio_Messaging</kbd>. |
      | Connection URL | Connection URL for Twilio Messaging. This field is automatically set to <kbd class="ph userinput">https://messaging.twilio.com</kbd>. |
      | Account SID | Account String Identifier (SID) of Twilio Messaging. |
      | Page Size | Page size for data stream of Twilio Messaging. |
      | Credential Name | Name to uniquely identify the Twilio Messaging credential record. For example, <kbd class="ph userinput">Twilio Messaging Spoke Credential</kbd>. |
      | User name | Account String Identifier (SID) of the Twilio Messaging account. |
      | Password | Auth token of the Twilio account. |
      [Table 2. Connection form]

      {#config-connection-twilio__table_k3h_1hd_2wb}

   6. Click Configure Connection.
   {#config-connection-twilio__substeps_hhq_vb2_ndc}
3. Configure the Twilio_Notify connection alias.
   1. Navigate to AllProcess AutomationWorkflow Studio.
   2. Click the Integrations tab.
   3. Under Connections, toggle and enable the Outbound connections.
   4. Locate the alias for Twilio_Notify and click View Details.  
      * To configure the default connection and credential alias record that is shipped along with the Twilio spoke, click View Details.

      * To manage more than one Twilio Notify spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see [Supporting multiple connections](https://www.servicenow.com/docs/D9pGgVwvfvFrzWX3lknyWg "Support several connections to a single integration provider. Select connections for flows, subflows, and actions directly from a flow.").

      {#config-connection-twilio__ul_rly_rc2_ndc}

      If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.

   5. On the Connection form, fill in the fields.  
      {#config-connection-twilio__table_ox4_23d_2wb__entry__2}

      | Field | Description |
      |-|-|
      | Connection Name | Name to uniquely identify the connection record. For example, enter <kbd class="ph userinput">Twilio_Notify</kbd>. |
      | Connection URL | Connection URL for Twilio Notify. This field is automatically set to <kbd class="ph userinput">https://notify.twilio.com</kbd>. |
      | Account SID | Account String Identifier (SID) of Twilio Notify. |
      | Page Size | Page size for data stream of Twilio Notify. |
      | Credential Name | Name to uniquely identify the Twilio Notify credential record. For example, <kbd class="ph userinput">Twilio Notify Spoke Credential</kbd>. |
      | User name | Account String Identifier (SID) of the Twilio Notify account. |
      | Password | Auth token of the Twilio account. |
      [ ]

      {#config-connection-twilio__table_ox4_23d_2wb}

   6. Click Configure Connection.
   {#config-connection-twilio__substeps_lx1_rc2_ndc}

### Result

The spoke connection is configured and ready to be used.

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