---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Set up bi-directional webhook

# Set up a bi-directional webhook for the Docusign eSignature spoke {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the webhook in your Docusign account to enable Docusign to send data to ServiceNow when a recipient signs a document.

## Before you begin

Role required: admin

## Procedure

1. Connect a custom configuration to enable your Docusign application to share events and data with your ServiceNow instance.
   1. Log in to your Docusign account as an admin.
   2. In the admin dashboard, navigate to IntegrationsConnect.
   3. Click Add Configuration.  
      A list of the configuration types is displayed.
   4. Select Custom.
   5. On the form, fill these values.  
      {#setup-webhooks-docusign__table_br4_rlc_t1c__entry__2}

      | Field | Description |
      |-|-|
      | Name | Name to identify the custom configuration. |
      | URL to Publish | Add your ServiceNow instance URL in this format: * Under Event Settings, if you select Data Format as Legacy, enter `https://{instance-name}.service-now.com/api/sn_docusign_spoke/docusign_webhook` * Under Event Settings, if you select Data Format as REST v2.1, enter, `https://{instance-name}.service-now.com/api/sn_docusign_spoke/docusign_webhook_rest` {#setup-webhooks-docusign__ul_rq5_1dr_d1c} |
      | Data Format | Select either Legacy or REST v2.1. Note: Ensure that this selection matches is accordance with the URL you provided in URL to Publish. |
      [ ]

      {#setup-webhooks-docusign__table_br4_rlc_t1c}

   {#setup-webhooks-docusign__substeps_hjd_hlc_t1c}
2. Under Trigger Events, enable Docusign to share envelope events with ServiceNow by selecting these events:  
   * Envelope Sent
   * Envelope Delivered
   * Envelope Signed/Completed
   * Envelope Declined
   * Envelope Voided
   * Envelope Deleted
   * Recipient Sent
   * Recipient Auto Responded
   * Recipient Delivered
   * Recipient Signed/Completed
   * Recipient Declined
   {#setup-webhooks-docusign__ul_pnf_l43_qfb}
3. Under Include Data, select the Recipients option.  
   Select other options as per your requirement.

4. Select the Include basic authorization option in the header and provide your ServiceNow instance credentials.  
5. Click Add Configuration.

*[\>]: and then