---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Set up the Zendesk spoke

# Set up the Zendesk spoke {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Integrate the ServiceNow instance and Zendesk by
creating a custom OAuth application in Zendesk to authenticate ServiceNow requests.

## Before you begin

* Request an Integration Hub subscription.
* Activate the Zendesk spoke.
* Role required: admin.
{#setup-zendesk__ul_agy_qxd_rlb}

## Create a Zendesk OAuth client {#ariaid-title2}

Create an OAuth client for authenticating Zendesk API
requests.

### Before you begin

Role required: Zendesk admin

### Procedure

1. From a web browser, open [Zendesk](https://www.zendesk.com).
2. Log in using your admin credentials.  
   The Zendesk Agent Workspace opens.
3. On the left navigation menu of the Zendesk Agent Workspace, select the Admin icon (![Admin icon.]()).  
   The Admin menu opens.
4. From the Admin menu, navigate to ChannelsAPI.  
   The Zendesk API page opens.
5. Select the OAuth Clients tab and then click Add OAuth client.
6. The Create a new OAuth client form opens.
7. On the form, fill in the fields.  
   {#create-oauth-client-zendesk__table_aym_sgf_cqb__entry__2}

   | Field | Description |
   |-|-|
   | Client name | Name of the OAuth client. |
   | Description | Brief description of the OAuth client. |
   | Company | Name of the company whose data the OAuth client grants access to through the Zendesk API. The company name is displayed during authentication of your Zendesk API requests. This field populates automatically based on the company that your Zendesk account is associated with. However, you can modify the company name as needed. |
   | Logo | Logo that is displayed during authentication of your Zendesk API requests. Click the green square to locate and select the logo that you want to display. |
   | Unique identifier | Unique identifier for the OAuth client. This field populates automatically based on the OAuth client name that you specified in the Client name field. However, you can modify the unique identifier as needed. Note: The unique identifier is used only in the Zendesk code. |
   | Redirect URLs | URL of the OAuth provider that users are redirected to after authentication. Enter <kbd class="ph userinput">https://<var class="keyword varname">instance</var>.service-now.com/oauth_redirect.do</kbd>, where \<<var class="keyword varname">instance</var>\> is the name of your ServiceNow instance. |
   [Table 1. Create a new OAuth client form]

   {#create-oauth-client-zendesk__table_aym_sgf_cqb}
8. Click Save.  
   The Please store the secret that will appear dialog box opens.
9. On the dialog box, click OK.  
   The dialog box closes and the form reloads.
10. Copy the value in the Secret field.  
    Save this in a secure location for later use.
{#create-oauth-client-zendesk__steps_i4w_tfl_2qb}

## Create a Zendesk connection {#ariaid-title3}

Create a connection between your Zendesk applications and your ServiceNow instance so that your instance can retrieve user data from
your applications.

### Before you begin

Role required: ServiceNow admin

### Procedure

1. From your ServiceNow instance, navigate to Process AutomationFlow Designer.  
   The Flow Designer launches in a new tab.
2. Select the Connections tab.
3. Locate your Zendesk connection and then click Add Connection.  
   The Create Connection dialog box opens.
4. On the dialog box, fill in the fields.  
   {#create-connection-zendesk__table_xd2_qht_lnb__entry__2}

   | Field | Description |
   |-|-|
   | Connection Information ||
   | Connection Name | Name of the Zendesk connection. This field populates automatically. |
   | Connection URL | URL for the connection. Enter <kbd class="ph userinput">https://&lt;subdomain&gt;.zendesk.com</kbd>, where \<<var class="keyword varname">subdomain</var>\> is your organization subdomain. |
   | Credential Information ||
   | OAuth Client ID | Unique identifier for your Zendesk OAuth client. Enter the same unique identifier that you specified in [Create a Zendesk OAuth client](https://www.servicenow.com/docs/7MQlBSfEQJSBUjiUp7eJAg#create-oauth-client-zendesk "Create an OAuth client for authenticating Zendesk API requests."). |
   | OAuth Client Secret | Secret that is assigned to your Zendesk OAuth client. Enter the same secret that you copied in [Create a Zendesk OAuth client](https://www.servicenow.com/docs/7MQlBSfEQJSBUjiUp7eJAg#create-oauth-client-zendesk "Create an OAuth client for authenticating Zendesk API requests."). |
   | OAuth Redirect URL | URL of the OAuth provider that users are redirected to after authentication. This field populates automatically based on the redirect URL that you specified in [Create a Zendesk OAuth client](https://www.servicenow.com/docs/7MQlBSfEQJSBUjiUp7eJAg#create-oauth-client-zendesk "Create an OAuth client for authenticating Zendesk API requests."). |
   [Table 2. Create Connection dialog box]

   {#create-connection-zendesk__table_xd2_qht_lnb}
5. Click Create and Get OAuth Token.  
   The Zendesk OAuth authorization dialog box opens.
6. On the dialog box, click Authorize.  
   The OAuth access token becomes available for authorizing your Zendesk connection.
7. In your ServiceNow instance, add OAuth entity profile scope.
   1. Navigate to System OAuthApplication Registry.
   2. Open the record for the Zendesk spoke. For example, Zendesk OAuth.
   3. In the OAuth Entity Profiles tab, open the default record, for example, Zendesk.OAuthProfile.
   4. Insert a new row with these values.  
      {#create-connection-zendesk__table_z1c_hy3_3xb__entry__2}

      | Field | Value |
      |-|-|
      | OAuth Entity Scope | users:write read |
      | OAuth scope | write read |
      [ ]

      {#create-connection-zendesk__table_z1c_hy3_3xb}
   {#create-connection-zendesk__substeps_dyq_rx3_3xb}
{#create-connection-zendesk__steps_yxg_1dg_cqb}

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