--- sourceDocument: Brazil Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # ServiceNow Otto for Workflow Data Fabric (WDF) # ServiceNow Otto for Workflow Data Fabric (WDF) {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Workflow Data Fabric (WDF) ServiceNow Otto for Workflow Data Fabric (WDF) is an AI-driven tool designed to assist customers in defining their workflow objectives and receive tailored recommendations for suitable Workflow Data Fabric tools, data assets, and actionable next steps. It streamlines the process of optimizing workflows by leveraging artificial intelligence to guide decision-making within the ServiceNow platform. Show full answer Show less ## Key Features * **AI-Driven Recommendations:** Describe your goals to receive suggestions on appropriate tools and data assets within Workflow Data Fabric. * **Guided Configuration and Assistance:** Provides resources to configure the tool effectively and get ongoing guidance through AI support. * **Resource Availability Notices:** Some AI models and features may be restricted based on customer location, data center, or regulatory environment. It is important to verify availability for your specific region and environment. * **Data Handling and Privacy:** Data from your ServiceNow instance is transferred securely to centralized environments, potentially including third-party cloud providers like Microsoft Azure, following strict internal policies and compliance standards. * **Data Collection for Improvement:** Inputs, outputs, and edits are collected to enhance ServiceNow AI technologies, with an option for customers to opt out of data collection. ## Important Considerations * **AI Limitations:** AI-generated recommendations may not always be fully accurate or suitable for all use cases. Customers should apply human oversight and validate outputs, especially for critical domains such as healthcare, finance, and security. * **Regulatory and Regional Restrictions:** Some functionalities may not be accessible in regulated markets or specific data centers, including FedRAMP, NSC DOD IL5, and Australia IRAP-Protected environments. * **Compliance and Policies:** Usage of ServiceNow Otto for WDF must comply with ServiceNow's AI Acceptable Use Policy and related data handling policies. ## Getting Support Customers can seek help through the ServiceNow Community on AI and Intelligence, access known error articles via the Known Error Portal, or contact Customer Service and Support for troubleshooting and assistance. Use ServiceNow Otto for Workflow Data Fabric (WDF) to describe what you want to achieve and get AI-driven recommendations on the right Workflow Data Fabric tools, data assets, and next steps. ## Get started {#now-assist-for-workflow-data-fabric-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn more about ServiceNow Otto for WDF](https://www.servicenow.com/docs/_DNDYu7dDRBhkZrKzeJZeQ "With the ServiceNow Otto for Workflow Data Fabric (WDF) application, you can obtain information about setting up integrations.") | [ConfigureConfigure ServiceNow Otto for WDF to get started](https://www.servicenow.com/docs/6gpQ18uhUK5XuPF~JfuqOA "If you have the admin role, you can configure the ServiceNow Otto for Workflow Data Fabric (WDF) application to enable AI capabilities across the Workflow Data Fabric platform.") | | [Ask Now AssistLearn how to get guidance from ServiceNow Otto for WDF](https://www.servicenow.com/docs/wYSh83dinjx23EWtI~HqRg "Find guidance on setting up integrations, understand the advantages of different integration tools, and get links to sources of information.") | [ReferenceGet details about ServiceNow Otto for WDF background information](https://www.servicenow.com/docs/je~K52wqSDkEdr4OYqhLhA "Find reference information for ServiceNow Otto for Workflow Data Fabric (WDF), including table and field details.") | [ ] {#now-assist-for-workflow-data-fabric-landing__table_i1m_zbk_xhc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-workflow-data-fabric-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-workflow-data-fabric-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-workflow-data-fabric-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-for-workflow-data-fabric-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-for-workflow-data-fabric-landing__section_nlb_5yq_xfc} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/now-assist/ct-p/now-assist) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-for-workflow-data-fabric-landing__ul_imd_vyq_xfc} ## AI limitations {#now-assist-for-workflow-data-fabric-landing__section_rys_byq_xfc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-workflow-data-fabric-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-for-workflow-data-fabric-landing__section_m4k_gyq_xfc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-workflow-data-fabric-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-workflow-data-fabric-landing__section_mf2_kyq_xfc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which app generation was utilized. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).