--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # ServiceNow Otto for Zero Copy Connector # ServiceNow Otto for Zero Copy Connector {#ariaid-title1} * Release version: Australia * * Updated July 22, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Zero Copy Connector ServiceNow Otto for Zero Copy Connector (ZCC) provides AI-driven skills and agentic workflows designed to retrieve information about ERP systems, software, models, and data products. It leverages the ServiceNow AI Platform, which offers three licensing tiers---Foundation, Advanced, and Prime---each enabling different levels of AI capability from basic insights to autonomous actions and custom AI asset creation. Show full answer Show less ## Key Features * **Generative AI capabilities:** Utilize Otto for ZCC to generate AI-assisted insights related to your business systems. * **Agentic AI workflows:** Use automated workflows that combine AI skills to perform complex tasks and improve productivity. * **Flexible licensing tiers:** Choose from Foundation (basic AI), Advanced (productivity enhancement), or Prime (full autonomy and customization) based on your needs. * **Configuration:** The Otto for ZCC application requires configuration to get started and integrate AI capabilities effectively. ## Important Considerations for Customers * Availability of AI models and features varies by region and data center, with restrictions applying to customers in certain regulated environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected, and self-hosted instances. * Customers should verify model provider availability and feature support for their specific region and environment as updates occur in future releases. * AI-generated outputs are predictive and may not always be accurate or appropriate; thorough testing, human oversight, and careful evaluation are essential before relying on AI results for critical decisions, especially in sensitive domains like healthcare, finance, or security. * Data processed by this application may be transferred across regions and third-party cloud providers, handled under ServiceNow's compliance policies. * ServiceNow collects input and output data from application usage to improve AI products, with an option for customers to opt out of data collection if desired. ## Support and Resources * Access the ServiceNow Community on AI and Intelligence for collaboration and knowledge sharing. * Use the Known Error Portal to find solutions to common issues. * Contact ServiceNow Customer Service and Support for assistance. * Review ServiceNow's AI Acceptable Use Policy to ensure compliance in AI application usage. Use the ServiceNow Otto for Zero Copy Connector AI skills and agentic workflows to obtain information about ERP systems, software, models, and data products. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-for-zero-copy-connector-for-erp__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). |-|-| | [Explore Learn more about Otto for ZCC](https://www.servicenow.com/docs/sqtkVK3L4YG35emb0JGFSA "With the ServiceNow Otto for Zero Copy Connector application, you can obtain information about ERP systems, software, models, and data products.") | [Configure Configure the Otto for ZCC application to get started](https://www.servicenow.com/docs/G9v5hxc4_CTPwoIZUK0Y5w "If you have the admin role, you can configure the ServiceNow Otto for Zero Copy Connector application.") | | [Use generative AIUse generative AI capabilities offered by Otto for ZCC](https://www.servicenow.com/docs/IL0ot3Hb4BNqydBEJ~LGmw "ServiceNow Otto for Zero Copy Connector includes skills that can make working with connectors more efficient.") | [Use agentic AIUse agentic AI workflows offered by Otto for ZCC](https://www.servicenow.com/docs/D56wtZASV8ZtB31_iERt_A "Use ServiceNow Otto for Zero Copy Connector agentic workflows and AI agents to improve and enhance working with ERP data.") | [ ] {#now-assist-for-zero-copy-connector-for-erp__table_fqw_fwq_2hc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-zero-copy-connector-for-erp__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-zero-copy-connector-for-erp__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-zero-copy-connector-for-erp__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-for-zero-copy-connector-for-erp__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-for-zero-copy-connector-for-erp__section_nlb_5yq_xfc} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/now-assist/ct-p/now-assist) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-for-zero-copy-connector-for-erp__ul_imd_vyq_xfc} ## AI limitations {#now-assist-for-zero-copy-connector-for-erp__section_rys_byq_xfc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-zero-copy-connector-for-erp__p_kv2_nfg_h1c} ## Data processing {#now-assist-for-zero-copy-connector-for-erp__section_m4k_gyq_xfc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-zero-copy-connector-for-erp__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-zero-copy-connector-for-erp__section_mf2_kyq_xfc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which app generation was utilized. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).