--- sourceDocument: Brazil Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # ServiceNow Otto for Zero Copy Connector # ServiceNow Otto for Zero Copy Connector {#ariaid-title1} Release version: Brazil Updated July 22, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Zero Copy Connector ServiceNow Otto for Zero Copy Connector (ZCC) enables customers to leverage advanced AI skills and agentic workflows to access and analyze information related to ERP systems, software, models, and data products. It integrates with the ServiceNow AI Platform, which offers three licensing tiers---Foundation, Advanced, and Prime---catering to different levels of AI capability from basic insights to autonomous actions and custom AI asset creation. Show full answer Show less ## Key Features * **AI Skills and Agentic Workflows:** Provides generative AI capabilities and agentic AI workflows designed to enhance productivity and automate processes involving ERP and data product information. * **Licensing Tiers:** * **Foundation:** Basic AI insights delivery. * **Advanced:** Productivity enhancement across use cases. * **Prime:** Autonomous AI operations and custom AI creation. * **Configurability:** The Otto for ZCC application requires configuration to get started, allowing tailored AI experience based on customer needs. * **Geographic and Regulatory Availability:** Some AI models and features may be unavailable in specific regions or regulated environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, and other restricted or self-hosted contexts. Customers should verify model provider availability and feature access regularly. ## Data Processing and Privacy The application processes data by transferring it from individual customer instances to ServiceNow's centralized environment, which may include third-party cloud providers like Microsoft Azure. This data handling complies with ServiceNow's internal policies and CORE Compliance Portal standards. ServiceNow collects inputs, outputs, and edits from the application to improve AI technologies. Customers have the option to opt out of future data collection as detailed on the Now Assist Opt-Out page. ## Important Considerations * **AI Limitations:** As AI and machine learning technologies are evolving, outputs may not always be accurate, complete, or appropriate. Customers must conduct their own testing, apply human oversight, and avoid relying solely on AI outputs, especially in sensitive domains such as healthcare, finance, legal, or security. * **Compliance and Usage Policies:** Users must adhere to ServiceNow's AI Acceptable Use Policy, which governs responsible use of AI features and may be updated periodically. * **Support Resources:** Assistance is available via the ServiceNow AI Community, Known Error Portal, and Customer Service and Support channels. Use the ServiceNow Otto for Zero Copy Connector AI skills and agentic workflows to obtain information about ERP systems, software, models, and data products. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-for-zero-copy-connector-for-erp__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). |-|-| | [Explore Learn more about Otto for ZCC](https://www.servicenow.com/docs/75JbcncAgHCWTrPd5zLeaw "With the ServiceNow Otto for Zero Copy Connector application, you can obtain information about ERP systems, software, models, and data products.") | [Configure Configure the Otto for ZCC application to get started](https://www.servicenow.com/docs/NHeBMMsO_WaYTloIa7P8wg "If you have the admin role, you can configure the ServiceNow Otto for Zero Copy Connector application.") | | [Use generative AIUse generative AI capabilities offered by Otto for ZCC](https://www.servicenow.com/docs/1heEVcUEKJcghU0D6choEQ "ServiceNow Otto for Zero Copy Connector includes skills that can make working with connectors more efficient.") | [Use agentic AIUse agentic AI workflows offered by Otto for ZCC](https://www.servicenow.com/docs/WhAzTZpcIbLZyqbML6vr4Q "Use ServiceNow Otto for Zero Copy Connector agentic workflows and AI agents to improve and enhance working with ERP data.") | [ ] {#now-assist-for-zero-copy-connector-for-erp__table_fqw_fwq_2hc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-zero-copy-connector-for-erp__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-zero-copy-connector-for-erp__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-zero-copy-connector-for-erp__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-for-zero-copy-connector-for-erp__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-for-zero-copy-connector-for-erp__section_nlb_5yq_xfc} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/now-assist/ct-p/now-assist) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-for-zero-copy-connector-for-erp__ul_imd_vyq_xfc} ## AI limitations {#now-assist-for-zero-copy-connector-for-erp__section_rys_byq_xfc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-zero-copy-connector-for-erp__p_kv2_nfg_h1c} ## Data processing {#now-assist-for-zero-copy-connector-for-erp__section_m4k_gyq_xfc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-zero-copy-connector-for-erp__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-zero-copy-connector-for-erp__section_mf2_kyq_xfc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which app generation was utilized. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).