Now Assist for Zero Copy Connector

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Now Assist for Zero Copy Connector

    Now Assist for Zero Copy Connector (ZCC) leverages AI skills and agentic workflows to provide insights and information related to ERP systems, software, models, and data products. It is part of the ServiceNow AI Platform, which offers three licensing tiers—Foundation, Advanced, and Prime—each designed to meet different levels of AI capability and autonomy.

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    Key Features

    • Licensing Tiers: Foundation for basic AI insights, Advanced for productivity enhancements, and Prime for autonomous AI actions and custom AI asset creation.
    • Generative AI and Agentic AI Workflows: Enables the use of generative AI capabilities and autonomous workflows to optimize processes within ServiceNow environments.
    • Configuration: Requires setup of the Now Assist for ZCC application to begin utilizing its AI functions.
    • Geographic and Regulatory Availability: Some AI models and features are restricted or unavailable for customers with in-country SKUs, in certain regulated markets, or specific data center environments such as FedRAMP, NSC DOD IL5, and Australia IRAP-Protected data centers. Customers should monitor updates for availability changes.

    Important Considerations

    • AI Limitations: Outputs are generated based on AI and machine learning models that may not always be accurate or appropriate. Customers must evaluate AI outputs carefully and maintain human oversight, especially in critical domains like healthcare, finance, legal, employment, security, or infrastructure.
    • Data Processing and Privacy: Data from customer instances is transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) for processing. All data handling complies with ServiceNow’s internal policies and CORE Compliance Portal standards.
    • Data Collection and Opt-Out: ServiceNow collects input, output, and usage data from the application to enhance AI technologies but provides customers with the option to opt out of future data collection.

    Resources and Support

    • Access to ServiceNow Community forums focused on AI and Intelligence.
    • Known Error Portal for troubleshooting known issues.
    • Customer Service and Support contacts for direct assistance.

    Use the Now Assist for Zero Copy Connector AI skills and agentic workflows to obtain information about ERP systems, software, models, and data products.

    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own
    For more information, see ServiceNow product tiers.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which app generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.