Configuring RPA Hub

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Configuring RPA Hub

    This guide explains how to plan and configure the Robotic Process Automation (RPA) Hub within your ServiceNow environment. The RPA Hub enables automation management by integrating robots, licenses, and authentication mechanisms, ensuring efficient deployment and operational control.

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    Key Configuration Tasks

    • Install RPA Hub Application: Install the snrpafdn application with admin rights. This includes demo data and necessary ServiceNow Store applications and plugins.
    • Restructure RPA Hub Tables (Optional): Convert RPA tables into application files to capture changes in update sets, facilitating seamless migration across environments without data re-creation.
    • Data Migration: Use update sets to move data from lower (non-production) to higher (production) environments, enabling real-time use of RPA Hub configurations.
    • Client Authentication and Code Signing Certificates: Generate and install certificates either by creating user certificates with KeyStore Explorer or exporting Microsoft Active Directory certificates. These certificates support secure authentication for unattended robots and code signing for automation projects.
    • Apply CSDM Guidelines: Implement Common Service Data Model (CSDM) standards to properly define configuration items (CIs) and their relationships in the CMDB, maximizing the value of ServiceNow AI Platform applications.
    • Create Robot License Distribution Records: In classic environments, define license consumption and distribution for various domains by creating license distribution records within the RPA Hub.
    • Configure RPA Hub Properties: Customize settings like auto-assignment of robots and authentication mechanisms to tailor the RPA Hub experience.

    Assisted Configuration Tools

    • Guided Setup: A task-driven interface within ServiceNow to help you configure RPA Hub step-by-step, with progress tracking to pause and resume configuration as needed. Access it via All > Robotic Process Automation > Administration > Guided Setup.
    • Guided Tours: In-product instructional guides provide step-by-step help for individual configuration tasks within the RPA Hub, enhancing the user experience and reducing setup errors.

    Related Configuration Areas

    Customers should also consider related configuration tasks for:

    • Unattended Robots
    • Attended Robots
    • RPA Desktop Design Studio
    • Installing Now Assist for RPA Hub

    These areas support comprehensive RPA implementation and management on the ServiceNow platform.

    You can plan and configure an RPA Hub implementation in your organization.

    Configuration overview

    Perform the following tasks for configuring RPA Hub:

    1. Install Robotic Process Automation (RPA) Hub.

      Install the Robotic Process Automation (RPA) Hub application (sn_rpa_fdn) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

    2. (Optional) Restructure RPA Hub tables.

      Restructure the Robotic Process Automation (RPA) tables to an application file, so that changes that you make to these tables are captured in the update sets and can be moved seamlessly across environments. With this process, you don't have to re-create the data records in the targeted environment.

    3. (Optional) Migrating your data from a lower environment to a higher environment in RPA Hub.

      Use the update set capability to migrate your data from a lower (non-production) environment to a higher (production) environment for real-time use.

    4. Set up client authentication and code signing certificates.

      You can generate a client authentication and a code signing certificate in two ways. You can either generate and install user certificates or export active directory certificates.

      • Generate and install user certificate from KeyStore Explorer.

        Generate a client authentication certificate for authentication purposes in the Unattended Robot application. Generate a code signing certificate for publishing an automation project from RPA Desktop Design Studio.

      • Export Active Directory certificates.

        You can export Microsoft Active Directory certificates, such as root, intermediate, and a client authentication certificate, for authentication purposes. You can then register the exported root and intermediate certificate in the ServiceNow instance and map the exported client authentication certificate to the user.

    5. Applying the CSDM guidelines to RPA Hub.

      Apply Common Service Data Model (CSDM) guidelines to define configuration items (CIs) and relationships between CIs in the CMDB. This process ensures that your data resides in the appropriate CMDB tables for maximum value from your ServiceNow AI Platform applications.

    6. Create a robot license distribution record in RPA Hub.

      In the classic environment, define the consumption and distribution of licenses for parent and child domains, or global domain by creating a robot license distribution record in RPA Hub.

    7. Configure RPA Hub properties.

      In the classic environment, configure RPA Hub properties, such as auto assignment of robots or defining the authentication mechanism to customize the experience.

    Using Guided Setup to implement RPA Hub

    Guided Setup provides a sequence of tasks that help you configure RPA Hub on your ServiceNow® instance. With Guided Setup, keep track of what you have completed, so you can stop and start again where you left off. To open Guided Setup for RPA Hub, navigate to All > Robotic Process Automation > Administration > Guided Setup.

    For more information about using the guided setup interface, see Using guided setup.

    Using Guided Tours to get help related to a configuration task

    Guided Tours provide step-by-step instructions on your ServiceNow® instance to help you complete a task. For more information about using guided tours, see Use Guided Tours in RPA Hub.