---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Set up Unattended Robot

# Set up Unattended Robot {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Set up the Unattended Robot application to establish a connection between a
robot and the ServiceNow
RPA Hub instance.

## Before you begin

Install the Unattended Robot. For more information, see [Install Unattended Robot](https://www.servicenow.com/docs/aflhnKGYkF6xk_5esede5w "You can install the Unattended Robot application in your Windows machine if you have the admin role.").

Install the Unattended Robot Login Agent. For more information, see [Install Unattended Robot Login Agent](https://www.servicenow.com/docs/~qJlgJQOqZRwQbquJabLDQ "You can install the Unattended Robot Login Agent application in your Windows machine if you have the admin role.").

If you are selecting mTLS as the type of the authentication in the following task, install a user certificate, if you have the admin role. For more information, see [Install the user-generated certificates](https://www.servicenow.com/docs/ko9HMP2dpVdJhi3Ek6I8zQ#install-user-certificate-rpa "Install the user generated (client authentication and code signing) certificates in your Windows machine, if you have the admin role.").  
For high density robots, ensure that the following requirements are met:

* Set up the environment for high density robots on a Windows Server machine. For more information, see [Set up Windows Server machine for high density robots](https://www.servicenow.com/docs/U04C~vzHAleXH9Wr_3oR_A "Set up the environment for high density robots on a Windows Server machine by installing a Remote Desktop Session Host. Then, add robot user names who can connect to the machine. It enables them to establish Remote Desktop Protocol (RDP) connection to the Windows Server machine.").
* Familiarize yourself with high density robots concepts. For more information, see [High density robots in Unattended Robot](https://www.servicenow.com/docs/qCWZvTFKh8n_SQ6NkIG_aw "Execute multiple automations simultaneously and independently on a single Windows Server machine using high density robots.") and [High density robots in RPA Hub](https://www.servicenow.com/docs/fmO_xJMzaL2nxk~oapPXuw "Execute multiple automations (bot processes) simultaneously and independently on a single Windows Server machine using high density robots.").
{#set-up-rpa-runtime__ul_alj_44q_ydc}

Role required: sn_rpa_fdn.rpa_robot (for connection); sn_rpa_fdn.rpa_release_manager or sn_rpa_fdn.rpa_admin (for setup)

## About this task

Do this task when you're setting up the Unattended Robot application for
the first time, unless you're changing the RPA Hub instance.

## Procedure

1. From your desktop, to open the Unattended Robot, do either of the following tasks:
   * Double-click the Unattended Robot icon (![Unattended Robot icon.]()).
   * In the notification area (system tray) in the taskbar, select and hold (or right-click) the Unattended Robot icon (![Unattended Robot icon in the notification area.]()) and select Settings.

   {#set-up-rpa-runtime__choices_llm_2lq_ydc}  
   The Unattended Robot dialog is displayed.
2. In the ServiceNow Unattended Robot dialog box, under the RPA Hub section, fill in the fields.  
   {#set-up-rpa-runtime__table_sxd_pk3_grb__entry__2}

   | Field | Action |
   |-|-|
   | Instance URL | Enter the ServiceNow RPA Hub instance URL. For example, https://\<instance name\>.service-now.com/. |
   | Authentication | Select the type of authentication that you want to use: * mTLS: Mutual Transport Layer Security. As a prerequisite, install the user certificate. * Basic: Authentication happens based on the user name and password. If the robot is connected using the Basic authentication type, a warning icon is displayed in the taskbar. {#set-up-rpa-runtime__ul_ojt_d55_ksb} |
   | High density robots | Select this option to add multiple high density robots user profiles. High density robots leverage the Remote Desktop Services to execute multiple automations simultaneously in separate user sessions on the same Windows server machine. For more information on high density robots, see [High density robots in RPA Hub](https://www.servicenow.com/docs/fmO_xJMzaL2nxk~oapPXuw "Execute multiple automations (bot processes) simultaneously and independently on a single Windows Server machine using high density robots.") and [High density robots in Unattended Robot](https://www.servicenow.com/docs/qCWZvTFKh8n_SQ6NkIG_aw "Execute multiple automations simultaneously and independently on a single Windows Server machine using high density robots."). You must set up Windows server for high density robots. For more information, see [Set up Windows Server machine for high density robots](https://www.servicenow.com/docs/U04C~vzHAleXH9Wr_3oR_A "Set up the environment for high density robots on a Windows Server machine by installing a Remote Desktop Session Host. Then, add robot user names who can connect to the machine. It enables them to establish Remote Desktop Protocol (RDP) connection to the Windows Server machine."). |
   | Add profile | Select Add profile to connect the robots by adding the users associated to them. After a profile is added successfully, it fetches the associated robot for that user. Depending on your selection for the Authentication field, the respective fields appear. When a new robot is created for a user who is already connected to the Unattended Robot, a connection is automatically established within a few minutes. However, if the user is not already connected, you must disconnect the Unattended Robot, add the new user, and then try connecting. This field appears only when the High density robots option is selected. |
   | Certificate | Perform the following actions to select a certificate: 1. Select the three-dot menu (![Three-dot menu.]()) next to the Certificate field. 2. Select the installed client authentication certificate. Note: You can only select a certificate that has the intended purpose as client authentication. If you select a certificate with any other intended purpose, an error is displayed. 3. Select OK. {#set-up-rpa-runtime__ol_kcf_sk3_grb} This field appears only when mTLS is selected from the Authentication field. |
   | Username | Enter your user name. This user must have a robot role for establishing connection. This field appears only when Basic is selected from the Authentication field. |
   | Password | Enter the password. This field appears only when Basic is selected from the Authentication field. |
   [Table 1. Unattended Robot dialog box]

   {#set-up-rpa-runtime__table_sxd_pk3_grb}
3. **Optional:** To add the settings for an internet connection as per your company policies, do the following steps:
   1. In the ServiceNow Unattended Robot dialog box, under the Proxy Settings section, fill in the fields.  
      {#set-up-rpa-runtime__table_xg4_tt5_ksb__entry__2}

      | Field | Action |
      |-|-|
      | Server Address | Enter the proxy server URL. |
      | Name | Enter your user name. |
      | Password | Enter the password. |
      [Table 2. Unattended Robot dialog box]

      {#set-up-rpa-runtime__table_xg4_tt5_ksb}
   2. Select Save.
4. Select Connect.
{#set-up-rpa-runtime__steps_yhx_nf3_grb}

## What to do next

Run an unattended robot to execute the unattended bot process. For more information,
see [Run an automation using Unattended Robot](https://www.servicenow.com/docs/XzD2bxtGf_p~nxdFuNnamw "Run an unattended robot to execute the unattended automations that are triggered either by a schedule, API, or manually.").
**Related tasks**   

* [Install the user-generated certificates](https://www.servicenow.com/docs/ko9HMP2dpVdJhi3Ek6I8zQ#install-user-certificate-rpa "Install the user generated (client authentication and code signing) certificates in your Windows machine, if you have the admin role.")